Open Jobs:
PRIMARY OBJECTIVE OF POSITION:
Directs and administers all Club Level operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction. Assistant Club Level Manager to be fully versed in the Langham brand standards and Forbes service standards and communicate this information to the Club Level team.
RESPONSIBILITIES AND JOB DUTIES:
Guest Service:
Greet members and guests warmly, addressing any inquiries or concerns promptly and courteously.
Ensure high levels of customer service satisfaction by anticipating and fulfilling guest needs.
Handle guest feedback and resolve any issues in a timely and productive manner.
Staff Management:
Assist in recruiting, training, and supervising Lounge staff, ensuring all colleagues adhere to Company policies, as well as Langham Brand and Forbes service standards.
Schedule staff shifts effectively to maintain optimal coverage during peak hours.
Provide ongoing coaching and feedback to staff to improve performance and customer service skills.
Operations Management:
Oversee daily operations of the Club Lounge, including opening and closing procedures and inventory management.
Monitor and maintain cleanliness and organization of the Lounge area, ensuring a pleasant environment for guests.
Collaborate with the Kitchen and Bar staff to ensure efficient food and beverage service, maintaining quality and presentation standards.
Administrative Tasks:
Assist in managing Lounge budgets and expenses, including monitoring cost and revenue streams.
Maintain accurate records of inventory levels, placing orders as needed to replenish supplies.
Safety and Compliance:
Always ensure compliance with health and safety regulations and company policies.
Train staff in emergency procedures and protocols to ensure the safety of guests and employees.
Conduct regular inspections of the Lounge area to identify and address any safety hazards or maintenance issues.
PHYSICAL DEMANDS:
Requires walking or standing to a significant degree.
Ability to lift 20 lbs.
SPECIAL SKILLS REQUIRED:
Considerable knowledge of computer systems for registration, reservations and backup systems.
Previous experience in a similar role within the hospitality industry.
Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
Ability to read, write, speak, and understand the English language to communicate with guests and team members.
Excellent customer service skills, with a focus on exceeding guest expectations – Brand and Forbes standards.
Organizational and multitasking abilities, with a keen attention to detail.
Knowledge of food and beverage operations, including inventory management and cost control.
Flexibility to work mornings, evenings, weekends, and holidays as requested.
EDUCATION REQUIRED:
A high school diploma or equivalent is required. A degree or certification in hospitality management or related fields is preferred, but not required.
EXPERIENCE REQUIRED:
Minimum of two to three years’ experience as Assistant and/or Manager, preferably in Front Office of a luxury hotel.
LICENSES OR CERTIFICATES:
CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificate.
EOE, Including Disability/Veterans
Langham Hospitality Group
Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.
The Langham, New York offers modern luxury on Fifth Avenue and is recognized for its genuine, personalized service in line with the culture and values of Langham Hospitality Group. The hotel boasts spacious guest rooms with views of the Empire State Building, The Gallery event space and fine dining at Ai Fiori.
The Senior Corporate Sales Manager will exceed revenue goals as assigned in Corporate FIT market segments ensuring guest satisfaction, soliciting new and repeat accounts.
Key Responsibilities:
- Solicit, evaluate, sell and confirm business to meet overall market segment budgeted sales and profit margin.
- Conduct site inspections throughout property.
- Draft proposals, contracts, letters, and reports in a timely manner.
- Contact customers in house to promote good will and foster additional business, repeat bookings and referrals.
- Handle account details so all pertinent aspects of solicitation and closing are complete and documented.
- Collaborate with various departments to ensure flawless execution and participate in solving problems with other departments related to business booked.
- Maximize revenue by selling all facets of the hotel to previous, current and potential clients.
- Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
- Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
- Develop and conduct persuasive sales presentations to prospective clients.
- Travel locally to conduct outside sales calls, promote the hotel and review competition’s business.
- Research periodicals, internet, trade journals, and other publications to learn about potential business opportunities.
- Significant out of town travel to solicit business in feeder cities.
- Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.
- Represent Hotel at trade shows.
- Attend or host hotel events as required.
- Audit or assist with client billing as required.
- Follow brands sustainability guidelines and practices.
- Perform other duties as assigned by management.
SPECIAL SKILLS REQUIRED:
- Must have knowledge of a hotel structure and how all departments interact.
- Knowledge of Microsoft Word, Excel, PowerPoint, Delphi, Opera
- Must be able to effectively work with a variety of internal and external customers and colleagues.
- Must have basic math skills to prepare cost proposals.
- Must be able to travel throughout designated markets.
- Must have developed language skills to the point to be able to read newspapers, periodicals, journals, and manuals.
- Write business letters, summaries, and reports, using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
PHYSICAL DEMANDS:
- Lifting 30 lbs. maximum with frequent lifting and/or carrying objects weighing up to 10 lbs.
- Talking and hearing.
- Requires walking or standing to a significant degree.
EXPERIENCE REQUIRED:
- Associate’s or Bachelor’s degree in Hospitality or related industry preferred.
- Proven track record in sales is a must with minimum of 2 years of pro-active sales experience in hospitality environment.
For more information about the property, please visit:
https://www.langhamhotels.com/en/the-langham/new-york/
Salary Range: $90,000-110,000
EOE, including disability/vets
Langham Hospitality Group
Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.
The Langham, New York offers modern luxury on Fifth Avenue and is recognized for its genuine, personalized service in line with the culture and values of Langham Hospitality Group. The hotel boasts spacious guest rooms with views of the Empire State Building, The Gallery event space and fine dining at Ai Fiori.
The Senior Group Sales Manager will exceed revenue goals as assigned in group market segment ensuring guest satisfaction, soliciting new and repeat accounts.
Key Responsibilities:
- Solicit, evaluate, sell and confirm business to meet overall market segment budgeted sales and profit margin.
- Conduct site inspections throughout property.
- Draft proposals, contracts, letters, and reports in a timely manner.
- Contact customers in house to promote good will and foster additional business, repeat bookings and referrals.
- Handle account details so all pertinent aspects of solicitation and closing are complete and documented.
- Collaborate with various departments to ensure flawless execution and participate in solving problems with other departments related to business booked.
- Maximize revenue by selling all facets of the hotel to previous, current and potential clients.
- Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
- Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
- Develop and conduct persuasive sales presentations to prospective clients.
- Travel locally to conduct outside sales calls, promote the hotel and review competition’s business.
- Research periodicals, internet, trade journals, and other publications to learn about potential business opportunities.
- Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.
- Represent Hotel at trade shows either in North America or overseas as requested.
- Attend or host hotel events as required.
- Audit or assist with client billing as required.
- Follow brands sustainability guidelines and practices.
- Perform other duties as assigned by management.
SPECIAL SKILLS REQUIRED:
- Must have knowledge of a hotel structure and how all departments interact.
- Knowledge of Microsoft Word, Excel, PowerPoint, Delphi, Opera
- Must be able to effectively work with a variety of internal and external customers and colleagues.
- Must have basic math skills to prepare cost proposals.
- Must be able to travel throughout designated markets.
- Must have developed English language skills to the point to be able to read newspapers, periodicals, journals, and manuals and to present fluently.
- Ability to write fluent English in business emails/ letters, summaries, and reports, using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
PHYSICAL DEMANDS:
- Lifting 30 lbs. maximum with frequent lifting and/or carrying objects weighing up to 10 lbs.
- Talking and hearing.
- Requires walking or standing to a significant degree.
EXPERIENCE REQUIRED:
- Associate’s or Bachelor’s degree in Hospitality or related industry preferred.
- Proven track record in sales is a must with minimum of 3 years of pro-active sales experience in hospitality environment.
For more information about the property, please visit:
https://www.langhamhotels.com/en/the-langham/new-york/
EOE, including disability/vets
Langham Hospitality Group