iHerb

Jobs Summary:

The Social Community & Content Strategist – Western Europe supports iHerb’s European marketing strategy with a focus on growing social media presence by creating, curating, and localizing engaging content for platforms such as TikTok, Instagram, Meta, and other emerging social platforms.

Supporting the wider marketing and paid media team’s efforts to grow awareness of iHerb in the region. This role requires understanding of Western European customers behaviour with a focus on developing brand awareness and engagement through culturally relevant UGC-style content.

Job Expectations:

In this role, you are expected to:

• Provide a native, cultural perspective on Western European health and wellness customers by researching market differences to help iHerb target customers effectively
• Be the voice of Western Europe when informing the wider European marketing team’s strategy
• Develop engaging TikTok and Instagram content strategies tailored to Western European audiences carried through to execution
• Partner with creative teams and external agencies, and local creators/UGC contributors to develop high-quality content
• Define and build social strategies relevant to the market
• Adapt global brand messaging into culturally relevant formats for Western European markets to support on site promotional execution and advertising development outside of social
• Collaborate effectively with cross-functional teams, in a fast-paced environment
• Work closely with the Marketing Manager, Europe whilst collaborating closely with the Global Social/Brand team based in the US

Key Responsibilities:

Strategy Development

• Serve as the Western European voice of the customer. Provide country- and category-specific insights to inform creative development by building strategies tailored to the Western European market

Content Development & Execution

• Drive the end-to-end content development process, including creation, editing, and publishing, to ensure assets are optimized for social platforms such as TikTok, Instagram, Meta and Pinterest
• Conduct A/B testing and implement learnings to optimize performance. Track content results across multiple platforms and apply insights to improve future executions
• Use internal performance tools to track KPIs and report results to the wider Marketing team

Creator & Community Management

• Scout, onboard, and build creator communities across Western European markets
• Maintain relationships and manage day-to-day communication with creators across Western European markets
• Develop creative briefs aligned with marketing strategies and effectively brief creators

Cross Functional Collaboration

• Collaborate with marketing, creative, and global brand teams to support campaign executions
• Coordinate with external partners and agencies on production deliverables
• Share market insights that support broader European content initiatives
• Develop creative briefs aligned with marketing strategies and effectively brief creators

Data & Reporting

• Able to set, track, and report against KPIs that directly link to commercial targets and performance goals (Engagement rate, Content views & completion rate, CTR, CPA, ROAS
• Creator performance metrics (e.g., output volume, conversions, Spark Ads performance)
• Translates performance insights into actionable recommendations to optimize future content and campaigns

Communication

• Strong ability to communicate effectively with a variety of stakeholders across regions and teams
• Capable of presenting ideas, creative concepts, and performance insights clearly and persuasively
• Comfortable collaborating with cross-functional teams, providing updates, and ensuring alignment across Marketing, Creative, and Global Social teams

Knowledge, Skills & Abilities:
Required

• Strong proficiency in TikTok and Instagram content creation (filming and editing)
• Native or near-native fluency in Spanish, French or German
• Understanding of Western European digital culture, trends, and audience behaviors
• Ability to analyze social performance metrics
• Strong communication, collaboration and planning skills
• Ability to manage multiple priorities in a dynamic environment

Preferred

• Experience with video editing tools
• Experience working with creators or managing UGC pipelines
• Background in Health & Wellness is a plus
• Experience in agency larger corporate global environments with multiple stakeholders
• Basic proficiency with Google Analytics / GA4 to review performance indicators

Equipment Knowledge:

• Smartphone-based content creation and editing tools (e.g., in-app editors, CapCut)
• Social media management and analytics platforms (TikTok Analytics, Instagram Insights)
• Basic to intermediate proficiency in Excel or Google Sheets (content calendars, tracking, KPI summaries)
• G-Suite and/or Microsoft Office Suite
• Knowledge of Motion or short-form video animation is a plus
• Knowledge of Asana or other task management platforms is a plus

Experience Requirements:

• At least 2-5 years of hands-on experience in social media content creation (TikTok, Instagram Reels) for a brand, retailer, or agency
• Experience producing UGC-style content from concept through execution
• Experience collaborating with creators or UGC contributors
• Ability to interpret social analytics and apply insights to future content
• Experience managing content calendars or creator workflow

Education Requirements:

• Bachelor’s degree in Marketing, Communications, Digital Media, Creative Business, Creative Media Management or a related field; or proven equivalent practical experience

Work Environment:

The noise in the work environment is usually moderate.

Other factors are:

• Hybrid working model: 3 days per week onsite in the Amsterdam office and flexibility to work from home on other days
• Professional, yet casual working atmosphere
• Collaborative, fast-paced environment involving global and regional teams

Work closely with global teams across multiple regions; flexibility in working hours may be required

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (“Agency”) candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

Job Summary:

Under general supervision, the Photographer, Enhanced Content produces high-quality commercial product photography, social media photos & video content and assists in commercial video productions. All visual content will be used on our website and other online properties, including social platforms. As the assignment dictates, the Photographer, Enhanced content shoots and prepares the images for online publishing. The Photographer, Enhanced content is also responsible for other post-production efforts, including managing photo archives to enable access to the various teams, by performing the following duties:

Job Expectations:

• Capture products using digital cameras and video equipment.
• Create and/or participate in creating enhanced imagery for Marketing and other pillars within iHerb.
• Create, participate, and assist in creating video content for Marketing.
• Edit videography depending on the assignment. (social media, blog, marketing)
• Use Photoshop to align, resize, and optimize pictures for the web; delete backgrounds and adjust colors; fix imperfections to enhance image quality.
• Upload and organize finalized photos and videos to the website, DAM, and ensure proper delivery per assignment requirements.
• Meet tight daily deadlines.
• Keep up to speed on current Commercial Photography and social media video-creation trends and practices.
• Ensure all studio equipment is in good working condition and keep track of new purchases and other expenses.
• Brainstorm and develop creative photo concepts, including research, planning, and propping.

The duties and responsibilities described above may only partially describe this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills, and Abilities:

Required:

• Highly proficient in Adobe Photoshop
• Photography/SLR digital camera experience and artistic eye for quality imagery
• Ability to coordinate with internal and external groups
• Written communication skills
• Stress tolerance
• Proven time management, organizational, and communication skills with keen attention to detail.
• General understanding of DAM organization and structure.

Equipment Knowledge:

• Proficient with Google Workspace, Word, Excel, Adobe Photoshop, Bridge, Chrome, etc.
• Proficient in Photography, Photoshop, Graphics, Videography, and Premier Pro.
• DSLR cameras, Gimbals, Drones, GoPro, and other related hardware.
• Studio and location lighting experience with strobe and continuous lighting

Experience Requirements:

Generally, it requires a minimum of three (3) to five (5) years of experience, and the ideal candidates will be able to display their knowledge of production design experience.

Education Requirements:

A bachelor’s degree in photography, marketing, or a related field is preferred, or a combination of education and equivalent work experience.

#LI-LR1

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (“Agency”) candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.