Forge Search

We are partnering with a rapidly growing, privately held company here in Greenville, SC looking to hire a Collections Manager for their team. This person will play a pivotal role in directing and managing the collections strategy, operations, performance, and workforce planning for the company’s largest portfolio of assets. The ideal candidate will have experience leading teams of high performers driven toward excellence in operational efficiency and a proven ability to create a supportive, empowering work environment.

ESSENTIAL DUTIES & FUNCTIONS:

• Maintain and improve collection operations by monitoring dashboard performance to budgeted KPI’s.
• Keep the teams up to date on daily strategy expectations and upcoming company changes.
• Maintain proper staffing by determining when to interview and hire additional team members.
• Complete understanding of operations with the ability to partner with accounting, compliance, retrieval and/or legal departments.
• Conduct individual performance reviews, 90 days and annual, in a timely manner.
• Partner with training manager to provide new hire and ongoing training materials, as needed.
• Partner with supervisors to monitor team’s attendance, time card tracking, etc.
• Ensure team members are using company approved communication tactics and tone.
• Create and review departmental process documentation on a regular basis to ensure documentation is accurate and up to date as business operations evolve.
• Create and implement monthly or quarterly departmental contests and incentives.
• Commit to company values while motivating and working together as a team in a positive environment.

QUALIFICATIONS:

• Education: Highschool diploma or GED, minimum
• 3-5 years’ experience in specialty collections, required
• Bilingual (English & Spanish), preferred
• Strong understanding of collections strategies
• Managerial experience: Ability to lead, develop, and hire effectively
• Strong communication, decisions making, and teamwork skills
• Demonstrated work ethic and accountability

For confidential consideration, please email [email protected] or apply directly.

Forge Search

We have an exciting opportunity to help shape and lead the strategic direction of an organization’s new product line as a Senior Manager of Analytics and Strategy. In this role, you will design competitive strategies and leverage data insights to drive business decisions.

By developing a comprehensive understanding of market trends, customer preferences, and competitive landscapes, you will provide the strategic foundation necessary for the successful introduction and expansion of the new product line.

If you are driven, can problem solve, and have an ongoing hunger to make a direct contribution to the business, this could be the perfect opportunity for you!

Essential Duties & Functions

• Lead the development of a comprehensive strategic roadmap for the new product line, aligning with the company’s overall goals
• Define clear objectives, key milestones, and performance metrics to measure the success and impact of the product line launch and subsequent growth.
• Lead a team of analysts to gather, interpret, and analyze relevant data to inform strategic decisions.
• Develop and implement data-driven strategies for pricing and risk
• Provide regular updates and reports to executive leadership, summarizing progress, key insights, and performance against established metrics.
• Clearly communicate the product line’s strategic direction and value proposition to internal teams and external stakeholders.
• Develop a team of confident leaders and promote collaborative learning opportunities
• Other duties as assigned

Qualifications

• Minimum of bachelor’s degree required in a STEM field
• Excellent problem-solving skills
• Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict
• Excellent oral and written communication skills
• Team player that can adapt in a fast pace and changing environment
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
• Demonstrated ability to establish and enhance processes to improve business results
• Ability to think strategically and deliver tactically

For confidential consideration, please email [email protected] or apply directly

Forge Search