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Job Overview:
The Sales Manager at Embassy Suites by Hilton Seattle North Lynnwood is a beautifully maintained meticulous property. The sales manager for this property is fully competent individual who has experience in the sales process and function of a hotel. Responsibilities include selling guest rooms, meeting space and other services to customer groups, managing accounts, and conducting site inspections, solicits and generates business. Duties also include preparing and presenting effective proposals, maintaining well organized documentation and reports, utilizes Hilton systems and coordinates customer service requirements as appropriate. The Sales Manager will also participate and may lead event meetings, sales and other staff meetings. The Sales Manager also works as a team member with the sales and catering staff to in close contact with assigned Administrative Assistant and other support staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Prospect for new business through solicitation, networking, cold-calling.
- Move throughout property to conduct site inspections. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.
- Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments’ participation in servicing accounts.
- Prepare information for, meet with, and entertain clients as deemed appropriate to generate potential business from that account.
- Improve hotel visibility by conducting outside sales calls/blitzes, attending trade shows and market segment related events
- Travel out of town to solicit business in feeder cities.
- Design and deliver marketing promotions and campaigns involving direct mail, social media, ads, etc.
- Meet or exceed established monthly, quarterly and annual targeted sales goals and profit margins.
- Maintain an active list of accounts to ensure continuous relationship development
- Develop and execute monthly focused and aggressive action plans
- Communicate with internal business partners on upcoming group needs, VIP clients, meeting functions.
- Maintain and secure repeat business through client satisfaction and loyalty.
- Maintain knowledge of industry and trends in market, particularly amongst competitor set.
- Maintains regular attendance and is consistently on time.
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
- Performs any other duties as requested by supervisor.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
- Knowledge of a hotel structure and how all departments interact.
- Basic mathematical and calculator skills to prepare cost proposals.
- Takes ownership of all work performed and communicated.
- Completes tasks on time or notifies appropriate person with an alternate plan.
- Performs work with little or no supervision; works independently.
- Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis.
- Manages assignments and responsibilities without becoming overwhelmed.
- Strives to increase productivity.
- Identifies and resolves problems in a timely manner, using intuition and experience to complement data.
- Develops alternative solutions.
- Works well in group problem solving situations.
- Gathers and analyzes information skillfully.
- Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.
- Ability to move throughout the hotel to conduct site inspections.
- Ability to listen, speak and write to ascertain and respond to client needs.
The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.
Responsibilities
- Develop and execute strategies to drive business in new and existing markets
- Partner with Talent Acquisition to identify and recruit top sales talent
- Mentor employees to help them achieve individual & team objectives
Qualifications
- Bachelor’s degree or equivalent experience in hotel sales
- 3+ years’ of sales experience
- Excellent written and verbal communication skills
Embassy Suites