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Position Summary
The General Manager is responsible for overall management and oversight of daily concert, service, and event operations and profitability of the City Winery location. This individual must exhibit unparalleled levels of hospitality, successfully build and lead strong teams, maintain City Winery’s brand and identity, and strive to exceed standards of excellence in all areas of the business. This role is responsible for activating and executing brand initiatives through the teams, cultivating and instilling a positive company culture, and fostering successful interdepartmental collaboration to ultimately drive profitability for the business.
Minimum Qualifications
• Minimum 10 years’ experience in multi-faceted, high-volume restaurant, venue and/or equivalent relevant experience
• Proven leadership skills and commitment to excellence
• Proven financial and business acumen; analytical skills, and ability to meet and exceed budgets including labor, food, applicable direct operating costs
• Ability to successfully multi-task, delegate, and manage several projects at once in high-pressure, fast paced environment
• Ability to respectfully mentor, train, develop, and hold teams accountable to expectations
• Superior knowledge of P&L and able to drive revenue
• Must be detail oriented, strong execution skills
• Functional working knowledge of health department and all other related regulations
• Exceptional communication and interpersonal skills both written and verbal
• Strong culinary and wine knowledge
• Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
• Must have proficient computer and technological skills
• Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pushing, pulling, lifting and carrying loads of up to 50 pounds, per business need
• Able and willing to work flexible scheduling including days, nights, weekends, and holidays
• Able to travel and attend business-related meetings and trips
Overview of Responsibilities
General Operations
• Oversee and manage all aspects of multi-dimension operations, and all associated internal departments.
• Ensure successful execution of all shows, events, service, and daily activity.
• Drive business to profitability and continuously promote sales
• Execute company initiatives from fruition through execution
• Teach and adhere to City Winery principles and commitment to quality food, wine, and service
• Lead by example and enforce Company policies, procedures, guidelines, and practices consistently
• Ensure controls are in place to prevent waste and theft
• Establish goals, anticipate and resolve problems in all aspects of the business
• Ensure high standards of sanitation, cleanliness, safety, and compliance are maintained at all times
• Attend and participate in all scheduled meetings and trainings
• Ensure adherence to food safety and sanitation regulations, compliance regulations, inspections, etc.
• Partner with and work collaboratively with internal Company divisions to achieve overall company and business goals.
• Oversee or directly handle customer related issues through email, phone and in person in a timely manner
• Maintain current insurance policies, permits, etc.
• Manage content on End of Day (EOD) report to ensure key performance indicators are captured and reported as per given guidelines
• Oversee facility maintenance including cleanliness and safety; review inventory and equipment usage including relevant plant maintenance or improvements needed; create plan for investments related to updates and repairs
• Routine review of staffing pars to ensure alignment with upcoming events, reservations, and ticket counts
• Lead departments on menu pricing to ensure they meet company guidelines and or are priced appropriately for the market, in partnership with COO
• Lead communications related to new concepts, promotions, product launches as they develop with location directors down through line level staff
• Coordinate proper staff training of all new products prior to a release to the public.
• Work alongside Executive Chef to maintain the most efficient operation of our kitchen and execution of our menus in a timely, presentable and profitable manor
• Operate in full compliance in all areas including health, safety and sanitation, fire, and ensure routine maintenance of equipment and property
• Assist concert management with communication between Artist Management and the house when concert comps & VIPs increase the guest list beyond our normal allotment
• Approve artist show and wine settlements
• Support and oversee event operations to approve floor plans and layouts, ensure complete event information is entered into systems
• Prove feedback to programming on potential acts and fee structures before going to contract
• Provide guidance on promotional materials, internal marketing collateral as well as budgetary approval for all marketing, in partnership with National Marketing Director
• Collaborate with Business Managers on visual spot checks of petty cash ledger, POS credit card processing, the voids and comps report and the nightly product mix
• Review and sign off on monthly cost reports, inventory–beer, liquor, wine, glassware and food plus the ticket sales report from Programming before submitting to accounting
• Perform, implement, and execute projects/tasks/ initiatives as per business need and/or assigned by Senior Leadership
Leadership
• Foster positive Company culture, build morale, and create on-going positive work environment and maintain a productive and professional workforce
• Direct and oversee proper and continued training of staff in all departments
• Interview, select, train, supervise, counsel, and monitor performance of staff
• Conduct disciplinary action as needed, including termination, when necessary in partnership with HR and in accordance with Company policies and guidelines
• Conduct semi-annual performance evaluations with staff
• Train, develop, and motivate management team members. Monitor management teams to ensure they are developing direct reports
• Conduct staff meetings regularly to ensure effective and clear communication including management meetings, BEO meetings
• Ensure safe working environment in all areas
• Ensure proper and timely reporting of all incidents, injuries, accidents through proper channels
• Approve of all new hires, with senior leadership partnership when required, set fair wages consistently, and ensure all hires and properly onboarded and given tools to succeed
• Handle personnel issues in partnership with HR and COO when needed
• Clearly communicate and train staff on company updates, policy changes, and initiatives in a timely manner
Financial Management
• Maintain, monitor, and strive to exceed P&L goals for general operations, food cost, labor cost, payroll, and all other business related expenditures in conjunction with business forecasts and budgets
• Provide budgeting guidelines to all internal departments and monitor financial performance
• Ensure purchases meets budgetary goals by establishing purchasing specifications, product storage and usage requirements, and waste control procedures
• Ensure invoices are handled and disseminated properly through necessary channels
• Review all product/item costs, analyze trends and movement, and make changes accordingly
• Supervise, train, and monitor management staff to ensure understanding of budget control
Administration
• Monitor department scheduling and adjust as necessary to ensure operational success
• Ensure proper completion of administrative tasks including trackers, financial-related reports, personnel forms including PAFs, CAFs, injury reports, and other necessary admin tasks.
• Oversee and approve accurate payroll administration and processing
• Ensure communication to personnel regarding benefits timelines and proper administration, in partnership with HR
• Ensure accurate reporting and entries into all systems/ software that is utilized.
Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines.
Who are you?
You’re a rockstar with a passion for music, a love of wine, and a deep respect for hospitality. Whether it’s holding the door for a stranger or helping a friend with a project, you know how to connect with people. But you’re not just a people pleaser – you thrive under pressure and love making quick decisions that have a big impact on the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.
Who are we?
City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences, including wine tastings, corporate gatherings, and elegant wine-themed weddings.
Why us?
Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine. And most of all, just a really cool thing to be a part of.
City Winery