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RESPONSIBILITIES:

• Responsible for the full life cycle value management of B-end cooperative customers, improve and optimize the successful service process of existing customers, improve customer renewal rates, and assist sales to achieve additional purchases.
• Regular on-site (online) return visits to customer product usage, accurately dig out the pain points of use and solve them, and improve customer satisfaction.
• In-depth understanding of customer industry characteristics and business scenarios, combined with product characteristics, proactively provide customers with problem solutions to improve product usage.
• Responsible for cross-department resource coordination, customer-centric, to ensure that customers have a good product service experience and achieve performance indicators.

REQUIREMENTS:

• Bachelor degree is required.
• Strong English skills to get alignment internally and externally and highly effective and creative written and verbal communication skills.
• More than 2 years’ experience from customer success.
• Strong responsibility/ownership and capability to deliver results.

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