Music Video Casting Calls and Auditions

*** This is a hybrid opportunity located in Cleveland, Ohio. ***

DESCRIPTION

The Specialist’s (Metadata) responsibilities include engaging with digital media suppliers and coordinating the delivery and upload of supplier assets (Audio, Video, Caption, Subtitles, Artwork, Metadata and supplementary materials) utilizing data transfer software to load the assets to an OverDrive database. The main day-to-day responsibility of the Specialist is to vet and prepare assets received from suppliers for import into OverDrive systems. The Specialist also addresses publisher questions, creates and maintains publisher documentation and coordinates the timely and recurring upload of content to the OverDrive system.

Responsibilities:

• Aggregate, normalize, and assure quality of supplier assets to comply with OverDrive cataloging standards.
• Understanding of file-to-file encoding and transcoding formats.
• Understanding of video and caption standards of conversion, frame rate conversion, aspect ratio conversion, adjust caption files timing to sync with the corresponding video file.
• Video, caption, and Artwork QC experience. Proficiency in image manipulation and resizing.
• Understanding of formats for television and theatrical content (ability to recognize Commercial Blacks, Logos, Bars/Tones, Slates, etc.) PC experience including PC-based captioning software.
• Basic knowledge of video editing, video standards and codec.
• Use existing systems to import supplier content into the distribution center, ensuring that deadlines are met.
• Work with suppliers addressing questions and / or issues with ingestion, assets utilizing a support ticket management system to track asset deliveries and projects.
• Communicate supplier concerns and requests to technical staff.

Requirements:

• Bachelor’s Degree in related field or equivalent experience.
• 0 – 3 years’ of related experience.
• Strong attention to detail, organizational skills, proofreading and problem-solving skills.
• Excellent communication skills (written and oral).
• Understanding of web-browsing and Internet use.
• Computer proficiency with Microsoft Office Suite; emphasis on Excel skills.
• Editing layered art files to optimize horizontal and vertical key art presentation.
• Digital Asset management experience.

What’s Next:

As you’ve probably guessed, OverDrive is a place that values individuality and variety. We don’t want you to be like everyone else, we don’t even want you to be like us—we want you to be like you! So, if you’re interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.

OverDrive values diversity and is proud to be an equal opportunity employer.

#LI-DNI

OverDrive

Creative Director (Experiential, Art + Design or Video)

(Note: We are a 100% remote company, but require employees to be U.S.-based)

TO APPLY

Send your resume and work examples to [email protected]

Applicants must share examples of their work to be considered.

COMPENSATION

• This is 100% remote with some on-site hours at events or production. Full-time, salaried position with 40+hours/week with growth potential
• Great healthcare benefits, including dental and vision
• 4 weeks PTO (includes 14 Company Paid Holidays + 2 weeks employee PTO)
• Flexible on childcare and mental health days 
• 401K Plan with a 3% company contribution after 90 days
• Monthly lunch stipend
• New employee remote work stipend
• Annual In-Person Team Summits

WHO WE ARE

At Pop’N, our competitive advantage is that we are one of the few Black women-owned, multicultural marketing agencies servicing the entertainment industry. In a white male-dominated space, where women drive pop culture’s megahits and Black culture drives pop culture, we fully step into our magic✨.

We live and die for pop culture, stay obsessed with all things social and TikTok, talk in memes and love producing creative, content and experiences that pop on Beyoncé’s internet. If you’re a dynamic personality, love to work hard/play hard and want to stretch the limits of your creativity with awesome entertainment, retail and tech clients, then keep reading!

We don’t have a formal program or initiative to support DEI in the creative process. We’re inclusive by DNA. We live and breathe this every day from our employees to our partners, who come from all different backgrounds and speak several, different languages. 

JOB DESCRIPTION

Pop’N Creative is currently seeking an experienced Creative Director (Experiential, Art + Design or Video – you tell us your superpower ????) with a proven track record in creating dynamic, culture-shifting designs, content or experiences with major brands. We’re not interested in the status quo. This CD will be a forward-thinking leader who will push the boundaries of creative exploration to level up our agency’s and client’s place in the culture. This person will be able to leverage creativity from various artistic disciplines – music, fashion, art, beauty, dance, etc. – to break through the advertising clutter and create emotive, thought-provoking and memorable experiences. 

The CD will be responsible for overseeing the creative work of our producers, designers, and editors, inspiring them to create next-level, artful campaigns. The CD must be masterful at collaborating with internal teams to achieve client goals. They must also know how to receive and interpret client feedback in a way that gets the job done precisely and flawlessly, as well as know how to manage teams and timelines to ensure we meet client deliverables on-time and within budget.

RESPONSIBILITIES

Responsibilities include, but are not limited to:

Project Management:

• Overseeing all creative design for client projects and Pop’N projects 
• Managing a team of creatives, including designers, producers and editors, in creating standout campaigns
• Managing projects and the project staff from concept to execution
• Addressing project issues and needs in a timely manner to effectively manage client goals and continuously improve the Pop’N Creative level of excellence 

Client Management:

• Acting as the creative lead for Pop’N Creative across all projects and leading the internal teams to create top-notch, award-winning creative design 
• Leading the internal team in leveling up their creative ideas during the pitch process, including establishing the creative direction, bringing new ideas and examples to the table and brainstorming with the teams to lead by example
• Ensuring the team is briefed well on all creative client requirements, guidelines and deliverables in order to meet clients’ expectations and KPIs
• Receiving client feedback on agency performance and creative acumen and recommending action to improve or maintain client satisfaction

People Management:

• Directing and developing a team of writer/producers, designers, and editors
• Training junior team members and creative-adjacent team members to ensure a flawless creative process and build best practices  
• Work with the senior and account teams to effectively manage the creative process for all key projects
• Briefing the executive team on all projects and ensuring they are consistently highly creative and on-budget

QUALIFICATIONS

• 8+ years experience working at an agency in a creative role with increasing levels of responsibility
• Demonstrated knowledge and mastery of art direction or design for multiple channels (social, experiential and/or traditional media) with examples of your work
• Experience with Adobe Creative Suite, SocialTable (or similar), Photoshop, TBD, and standard office software (Google Drive, Google Suite – Slides, Sheets, Docs) and project management tools, such as ClickUp, are a plus
• Strong creative vision with an understanding of business objectives
• Must be a proactive self-starter and detail-oriented
• On top of the latest industry trends, breakthrough creative campaigns, and emerging technologies
• Must be able to work in a fast-paced environment and work well under pressure
• Ability to interact with a wide variety of people using diplomacy, tact, and discretion
• A college degree or equivalent work experience is required

Pop’N Creative

We are looking to bring on a talented attorney in the role of Counsel, who will be instrumental in film and television business and legal affairs and managing the wide variety of day-to-day entertainment and commercial agreements for the company’s film & television division. This will be a critical member of the deal-making team and will work alongside the Managing Partner, Linear Entertainment, President of Television and Chief Business Affairs & Legal Officer. This role is for someone who is excited to take on big challenges and find creative solutions.

(Title depending on level of experience)

Reports: This position will report directly to the Chief Business Affairs & Legal Officer and will be integral in supporting all Business & Legal Affairs matters for the company’s Film & Television division.

Responsibilities: Responsibilities include, but are not limited to:

• Being the initial point of contact for certain client matters as designated by the Chief Business Affairs & Legal Officer.
• Structuring, drafting, negotiating, and managing complex entertainment transactions in coordination with cross-functional teams.
• Structuring, drafting, negotiating, and managing a wide range of television, film, podcast and longform audio development and production agreements such as: option purchase agreements, writer agreements, producer agreements, production services agreements, co-pro agreements, above-the-line talent agreements and other related agreements.
• Structuring, drafting, negotiating, and managing complex and often first-of-kind commercial contracts relating to podcasts, longform audio and digital content.
• Evaluating rights issues, confirming chain of title, and handling clearance matters and guild issues.
• Serving as day-to-day legal liaison to implement and administer standard operating procedures for the business and legal affairs function for the company, including routinely advising and consulting with company executives and outside counsel.
• Manage outside counsel on specialized matters.
• Handling other matters as needed at the direction of the Chief Business Affairs & Legal Officer.

Basic Qualifications

• Juris Doctor degree from an accredited law school and membership in at least one state bar with all admissions being in good standing is required. California bar preferred.
• 5+ years of transactional legal experience (with a combination of experience from a big law firm and entertainment experience at a studio, production company, or an entertainment and media law firm).
• Strong, independent drafting, negotiating, writing as well as the ability to problem solve in a business-friendly, creative manner with little oversight.
• Must be organized, detail oriented with sound judgment, superior interpersonal skills and interact well with all levels of personnel.
• High proficiency with Outlook, Word, Excel, PowerPoint and internet software.

Desired Skills

• Strong communication skills both written and oral.
• Strong interpersonal skills with the ability to interface with colleagues and senior management.
• Extremely organized and detail oriented with the ability to manage confidential, high priority projects.
• Ability to multi-task.
• Strong collaborator who can partner with colleagues on projects, where needed.
• Flexibility (things move fast here).
• Sense of humor (because life is too short).

Nice to Have:

• Exposure to or experience with publishing, merchandise, interactive entertainment, or promotional agreements.

Eligibility requirements:

Interested candidates must submit a resume/CV to be considered.

Location:

Primarily remote with periodic meeting in our Los Angeles office.

Compensation:

The annual base salary for this position is in the range of $130,000 -$200,000. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. This position is eligible for benefits, discretionary bonus and, depending on level of experience, possible participation in Skybound’s equity incentive plan.

Skybound offers a wide array of benefits including medical, dental, vision, life insurance, flexible spending and dependent care accounts, as well as free counseling through our Employee Assistance Program (EAP). We also offer a 401K plan with 4% match, 12 weeks of paid parental leave, generous time off, wellness benefits, and tuition reimbursement. This role may also qualify for a possible discretionary bonus annually.

Company Overview

Skybound is a multiplatform content company working closely with creators and their intellectual properties, extending stories and universes to new platforms, including comics, television, film, tabletop and video games, books, digital content, events, and beyond. We are home to critically-acclaimed global franchises, including The Walking Dead and Invincible.

Skybound Games produces, publishes and distributes video and tabletop games across all genres, including the multi-million-unit selling The Walking Dead video game series. In addition to our wholly-owned franchises, we work with independent developers to foster and create original games with compelling characters and worlds, strong creator and artistic focus, and innovative approaches to engaging genres.

Equal Opportunity Employer

At Skybound we value diversity and are looking for extraordinary employees of all backgrounds! Skybound is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, hair texture or veteran status. In addition to federal law requirements, Skybound complies with all applicable state and local laws governing nondiscrimination.

Skybound will consider applicants with criminal histories in a manner consistent with the CA Fair Chance Act and Los Angeles Fair Chance Initiative for Hiring Ordinance

Skybound Entertainment

The person need to work in either Bellevue, WA or Silver Springs, MD. Also might need to travel often to other locations as needed. We need someone with Media, Entertainment, OTT, Telecom experience.

The person need to talk with customer on a day today basis and prior experience is going to make the difference for us. Look at people who have worked in STB provider/OTT, Content provider, Media workflow, Video background is mandatory etc.

Qualifications

• Bachelor’s or Master’s degree in engineering or related technical field. An MBA in business management is desirable.
• Professional Project Management Certification from accredited institution preferred
• 15 -20 years of experience in software development, testing and delivery of complex software projects in the domains of communication or media and broadcasting or networking.
• Have experience in performing role which involves customer management, onsite-offshore coordination, working with offshore teams, etc
• Have executed large software projects/programs which involves geographically spread teams
• Strong project management credentials, demonstrated experience of leading teams
• Structured Project Management experience – PMP / Agile Certifications are added advantage.
• Have experience in managing customer escalations independently
• Strong in communication – both written and oral – and presentation skills
• Strong in negotiation and ability to get things done
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles

Alpha Silicon

Do you have a hospitality background? Perfect! Because that’s what we’re looking for.

Adecco Creative and Marketing has partnered with a luxury homegoods company to hire a showroom experience coordinator.

This is an on-site 6 month assignment with possibility to extend or convert to a full-time employee. The pay is $24-31/hr.

Description:

• The goal of a North American Showroom Experience Coordinator is to aid in delivering a memorable customer experience in our showroom, from start to finish. They are to ensure an exceptional level of quality and an experience that reflects the brand.
• Implement identified elements to create a superlative experience for clients, employees, and guests.
• Manage event coordination, amenities, and experiential services. The primary objective is to provide information and service in an efficient and hospitable manner that optimizes customer and employee satisfaction.

RESPONSIBILITIES:

 Embrace the concept of service with a willingness and sense of pride

 Greet all guests in a warm professional manner, maintaining an attitude of “gracious hospitality”

 Answer phones, field calls and answer questions as appropriate

 Manage client visit hosting and hospitality – Food set ups and break downs

 Mange client visit forms

 Ability to use and troubleshoot facility technology. AV equipment, phone system, video conference, projectors, and monitors

 Assist with daily business requirements Opening and Closing procedures. (Alarms, lights, technology, café set up)

 Anticipate and execute various special requests in a knowledgeable, courteous manner

 Manage and coordinate meeting room usage

 Maintain strong product knowledge and business literacy to do showroom tours for end users, walk ins, students, and A&D.

 Administrative responsibilities (as determined by WTL).

 Manage client visits like West Michigan visits—gathering appropriate background information,

create agenda, gather account numbers, handle special needs, catering, hospitality, name tags,

transportation, hotels, meeting room, technology etc.

 Be familiar with the area as it relates to events, restaurants, transportation, entertainment etc.

 Assist in event coordination, trainings, and area meetings

 Support Sales team by means of fulfilling sample requests

 Assist Showroom Manager as needed

 Be familiar with all area activities, attractions, and restaurants

 Act as “trouble shooter” for field sales handling all requests with a sense of passion and

determination

 Possess excellent interpersonal skills and outgoing, energetic personality

 Set up meeting rooms (arrange furniture, amenities and technology)

 High level product knowledge

 Possess excellent communication skills

 Ability to anticipate, identify, and own problems, and follow up with the best possible solutions

 Ability to meet and work well with all levels of employees and guests

 Manage beverage and food inventory

 Manage catering orders

 Strong presentation and public speaking skills

 Ability to trouble shoot technology (a certain comfort level with technology is essential)

 Perform other assignments and project as necessary and determined by WTL

This position is often a physically demanding job where you are on your feet moving furniture,

breaking down food set ups, touring clients, receiving deliveries…

QUALIFICATIONS:

 Excellent organization skills

 Excellent interpersonal/relationship building skills

 Ability to meet and work well with all levels of employees and guests

 Excellent hosting skills

 Microsoft Office (Word, Excel and PowerPoint)

 Ability to work under and pressure, constant change, and inflexible deadlines

 Service aptitude

 Ability to manage various forms of information

 Ability to work varied hours and have a flexible schedule

 Demonstrated ability in providing outstanding service to customers

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records.

Adecco

7ate9 Entertainment seeks a dynamic, self-motivated Creative Assistant and Graphic Designer to support an agency client with graphic design and post-production and support a marketing team with daily design projects and needs.

As a creative team member of this brand, you will work closely with the Senior Graphic Designer and Marketing team to play a pivotal role in designing assets for eComm, desktop, mobile, emails, social and marketing graphics. The ideal candidate should have a strong proficiency in design and a proven track record of creative work.

PRIMARY RESPONSIBILITIES INCLUDE:

·     Ideate, design, present, prepare, and deliver assets for digital channels in conjunction with Marketing Team

·     Keep pace with social media & design trends and cutting-edge tactics, then apply learnings to content creation and share them with the team

·     The ability to take on any editing or photo retouching asks

·     Ability to consistently meet or exceed deadlines

·     Ability to work in a team environment and take direction from Art/Marketing Directors amongst others

BASIC QUALIFICATIONS

·     2+ years of professional experience in graphic design

·     Proficient with Premiere Pro

·     Proficient with Adobe Creative Suite

·     Proficient with Microsoft Office Products

·     Proficient with Box, Slack, and G Suite

·     Positive can-do attitude with strong initiative and follow through

PREFERRED QUALIFICATIONS

·     Experience in shooting photography and video

·     Experience with production of digital content

·     Excellent written, verbal, and interpersonal communication skills

·     Experience working with Asana or other project management software strongly preferred

·     Creative problem-solver

·     Positive, proactive and able to consistently exercise great judgment

·     Ability to work in a rapidly changing environment

·     High levels of integrity and discretion in handling confidential information

SALARY / BENEFITS

• $60K
• Paid Sick/PTO
• 401k
• Health, Dental, Vision
• Paid Holidays
• Hybrid work schedule

7ate9 Entertainment

The Samsung global services team is responsible for driving Smart TV and mobile services businesses by building intelligent, integrated, cross-platform services that delight and entertain users.

Samsung TV Plus is Samsung’s direct-to-consumer OTT video service featuring ad-supported linear channels and ad-supported VOD. In the US, TV Plus launched in April 2018 and is currently available on 2016-23 model Samsung Smart TVs, recent Galaxy mobile devices, and more.

At Samsung TV Plus UX team, we are seeking a talented and experienced Senior Product Designer with a strong focus on visual design to join our multidisciplinary design team. You will help define the vision for the service with ownership over critical features that shape the viewer experience. This role requires utilizing design systems and understanding service brand architecture to drive UI/UX solutions ensuring coherent branded experiences across Samsung devices. You will be responsible for creating innovative, user-centered solutions for our products. You will collaborate closely with cross-functional teams, including product managers, researchers, engineers, and stakeholders, to deliver exceptional user experiences. Your expertise in design thinking, interaction design, and visual design will be crucial in driving product success and creating visually appealing user experience.

Responsibility:

• Lead the end-to-end design process, from ideation and concept development to final execution on detailed design specification, ensure a user-centered approach throughout.

• Crete wireframes, user flows, basic prototypes, and visually stunning designs that effectively communicate design concepts, interaction and brand identity.

• Partner and coordinate with product team, designers, and engineers to conceptualize and build visually appealing user interfaces.

• Work with UX researchers to design and observe user studies, then translate user needs and research findings into final design solutions

• Contribute to high-level concepts and executive reviews but also pitch in on detail-level design work

• Iterate on designs based on user feedback, usability testing, and data-driven insights to continuedly improve product experience.

• Provide design guidance and mentorship to junior designers, fostering a collaborative and growth-oriented design culture.

• Stay updated with the latest design trends, tools and techniques, and proactively apply them to enhance the design process and deliver cutting-edge solutions.

Qualifications:

· Master’s or Bachelor’s degree in Design, Human-Computer Interaction, or a related field with an emphasis in Visual Design.

· 7+ years of experience as a Product Designer for consumer products with an expectational foundation in interaction design, visual design system, typography, and graphic design

· Solid design experience on cross devices, preferably in the 10ft UI devices

· Have experience leading/contributing to multiple consumer products from concept to execution

· Have an incredible eye for detail and have high standards for visual craftsmanship.

· Highly proficient in all applicable design software (Sketch, Figma, Cinema 4D Adobe Creative Suite, After Effects, and Principle)

· Ability to manage and lead multiple projects, prioritize different tasks in a fast-paced environment and deliver high quality work on schedule

· Ability to use qualitative and quantitative data to drive design decisions.

· Excellent communication and presentation skills, with the ability to articulate design concepts and rationale to cross-functional teams and senior leaderships.

• Has strong background in working with a design system to optimize product implementation

• An exceptional design portfolio is required to be considered for this position. Candidate should showcase work demonstrating impactful consumer product design solutions. The portfolio should be well-versed and clearly articulate user problems, and the final design solution

• Leadership skills and the ability to provide guidance and mentorship to junior designers.

Samsung Ads

POST SUPERVISOR

SUMMARY

The Post Supervisor will act as the team leader and manager for the Lockt editor staff. The

‘editor staff’ includes assistant editors, junior editors, and staff editors. They are responsible for

the technical and managerial oversight of the edit staff. They will also act as a liaison between

producers and edit staff for resource management. 

ROLE/RESPONSIBILITIES

• Responsible for resource management, staff training, mentorship, editor training, and so

all deadlines are met

• Responsible for staff training, mentorship, and ensuring company standard workflows

are maintained

• Ensure editor staff is consistently engaged in continued education training with clearly

defined objectives

• Ensure editor staff has consistent internal projects assigned to work on between external

project downtime

• Maintain clear and concise editor staff status updates to internal departments in

real-time

• Responsible for maintaining a positive atmosphere and culture within the department
• Facilitate the smooth operation between post department, creative department, and

entertainment department

• Assist post producers in the scheduling and coordination of media preps, music pulls,

archival footage searches, editing, and quality control/review sessions

• May be required to assist edit staff on projects, but will not be ‘project-assigned’
• Help post producers and edit staff facilitate Transcription Services, as applicable
• Submit bi-weekly project tracker to Controller

REQUIRED:

• Strong interpersonal abilities 
• Exceptional team leadership skills
• Proven ability to coordinate various activities. 
• A deep understanding of the logistics of the Post Production process
• Post Production process and technical knowledge
• Be forward-thinking  and detail-oriented problem solver 
• Strong organizational skills
• Excellent communication skills 
• Advanced experience using Adobe Suite (Premiere Pro, After Effects, Media Encoder), DaVinci Resolve, and Google Suite products.
• Knowledge of the offline and online editorial process, video editing softwares, digital audio workflow, motion graphics, and file formatting is required.

PREFERRED:

Knowledge of and experience with VFX

Salary: $60k – $80K

APPLY

Resumes to [email protected]. SUBJECT LINE: Post Supervisor

Lockt is committed to a diverse and inclusive environment and encourages all

candidates to apply.

Stept Studios

Forward Artists is seeking a Digital Asset Manager in Los Angeles to join our Art Department.

In this role, the Digital Asset Manager will perform comprehensive image quality checks and ensure that the collection and management of digital assets are properly tracked, requested, distributed, and archived in an accurate and timely manner throughout the complete digital asset lifecycle.

The Digital Asset Manager reports to the Director, Art Department and will work directly with the Art Department team.

QUALIFICATIONS

• Experience and knowledge of DAM systems, naming conventions and structures, metadata standards, and taxonomy
• Highly self-motivated and resourceful in finding creative solutions
• Excellent organizational skills with an exceptional eye for detail
• Ability to prioritize projects, handle multiple tasks, and manage competing deadlines
• Must be flexible and comfortable in a fast-paced, high-pressure environment
• Excellent writing, communication, collaboration, and interpersonal skills
• Demonstrate basic understanding of legal issues around digital asset use and intellectual property
• Proficiency in Adobe Creative Suite
• Proficiency on a Mac computer using Microsoft 365
• Technical experience preferred
• Video editing experience preferred
• A strong interest in entertainment, fashion, and celebrity

COMPENSATION

Non-Exempt Hourly $23-$25/hr

ADDITIONAL DETAILS

**Please submit your PDF resume with cover letter referencing the Job Title. Applications submitted any other way will not be considered. No phone calls please. Candidates must be local to the Los Angeles area.**

@forwardartists

Forward Artists

Position Summary

**This role requires 3 days a week in the office, we are not accepting remote employees at this time**

Samsung Electronics America is recruiting for a Senior Manager of Quality Standards, based in Los Angeles for Samsung TV Plus. Samsung TV Plus is Samsung’s free ad-supported Smart TV video service that delivers instant access to news, sports, entertainment, music, and lifestyle content with no need to download an app, purchase an additional device, or pay for another subscription. Samsung TV Plus launched in the US on April 2018 and is currently available on 2016-23 models of Samsung Smart TVs and recent Galaxy mobile devices.

As the Senior Manager of Quality Standards within the Global Technical Operations team, you will be responsible for three primary objectives; leading QC teams across regions to support the global operation team, developing QoE/QoS models, owning the incident management infrastructure.

Under your direction this team will be responsible for ensuring all content on the TV Plus platform meets or exceeds our high-quality standards. This position will work closely with our various engineering teams to develop tools that will implement the quality strategies that best meet the needs of the rapidly growing and changing FAST landscape. A key task will be to understand the consumer experience and look for ways to improve Samsung’s relationship in order to drive growth and viewership to the TV Plus platform.

Samsung TV Plus is in the midst of an exciting period of growth and development, and seeks a candidate with a keen understanding of the FAST ecosystem. The ideal candidate will be a strong critical thinker with high attention to detail as well as the ability to see the big picture. We are looking for an experienced people manager who can collaborate and communicate effectively with the broader team.

RESPONSIBILITIES:

• Develop, maintain and adapt QC test scripts to meet the needs of a constantly evolving landscape. Update procedures and standards as needed to create an efficient workflow while maintaining our high level of quality requirements.
• Lead a large global team of passionate QC specialists, driving unity, flexibility and consistency across Quality Standards teams.
• Develop QoE/QoS modeling frameworks while working with our engineering team to define tool requirements for integration & operationalization on a global scale.
• Working cross-functionally with analytics & data science to develop end-user experience metrics, including monitoring systems and service assurance.
• Develop an Incident Management process, coordinate with the various resolution parties and establish effective communication with stakeholders for post-incident reviews
• Take ownership of incidents and problems, and strive to understand and develop a detailed root cause analysis while cultivating solutions and/or workarounds for new and recurring issues.
• Participate in critical incident response and serve as the primary escalation point for internal Operations teams.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree and/or equivalent related work experience required
• 10+ years of content operations experience, 5+ years of working in Quality Assurance, Quality Control or Quality of Experience capacity.
• A strong understanding of FAST linear streaming television and VOD ecosystems is required.
• Experience working at a network operations center (NOC) and/or Master Control environment is strongly preferred.
• Experience working with offshore resources in different time zones a plus
• Proven ability to create organized and efficient processes from chaos and complexity within a rapidly expanding platform.
• An ability to identify, troubleshoot and find resolution to application-based issues.
• Excellent collaborator with the ability to effectively communicate across divisions and language barriers.

Compensation for this role, for candidates based in Los Angeles, is expected to be between $120,000 and $180,000 + Bonus

Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role

• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Samsung Electronics America