Model Casting Calls and Auditions

Great home furnishings—and great careers—start at American Freight. Founded in 1994, today we have more than 370 direct-to-consumer, warehouse-style stores. As one of the fastest-growing US retailers specializing in furniture, mattresses, and appliances, now is the perfect time to join our team of more than 3,500 employees. We foster an inclusive culture and work hard to retain top talent. Our focus on promoting from within has led to hundreds of internal advancements into management and leadership positions. In the past three years we’ve opened nearly 200 American Freight stores, with more to come in the days ahead. Our story is still unfolding, come grow with us!

The Director of Customer Experience & Call Center Operations is responsible for the overall strategy and execution of all call center support services and the broader omni-channel customer service experience. He/she will partner and collaborate with all levels of the organization to develop and improve the customer experience.

The Director of Customer Experience & Call Center Operations will manage all aspects of call center operations. This includes managing the external customer experience through phone calls, email, online contact support, and store-generated help tickets. The Director will be responsible for achieving and maintaining established performance benchmarks to ensure a consistent and positive customer experience.

The Director of Customer Experience & Call Center Operations leads a growing onshore call center team of 1-3 managers, 2 hourly leads, 8-12 customer call agents, and a store support team of 4-6 agents. This role will be responsible for all call center operations and customer experience processes, including escalated customer issues resolution, corporate and field customer service process, help ticket support, online support, transaction re-entry, chargeback disputes and reporting, national delivery refunds and support, and the national Customer First program.

• Develops and implements strategies for current and future contact center services and growth
• Manages the P&L for lines of responsibility including bank card expense, contact center vendor expense, departmental payroll, and travel
• Identifies and sources technological solutions for contact center management needs (telecommunications systems, call stat reader boards, ticketing systems, CRM, etc.)
• Will oversee one or more team managers for inbound/outbound and internal/external contact center service offerings
• Coordinates complex service model incorporating multiple internal/external customer touch points (phone, email, ticketing system, chat, message boards, social media, etc.)
• Orchestrates the development and maintenance processes for Knowledge Management to enable end users to complete more through self-service and reduce support times
• Define staffing requirements, scheduling standards and processes to support a growing store base
• Own the help desk process and partner with IT and vendor providers to streamline and optimize support processes
• Build a performance culture strongly centered around key metrics and customer service ratings
• Champion recognition programs to honor both team and individual performance
• Lead, coach and mentor team managers/leads to effectively manage call center agent performance
• Present updates to executive team members covering call center metrics, staffing, key projects, and strategic planning
• Negotiate contacts with vendors for support services as necessary
• Ensure timely on-going training is developed for both internal/external teams for changing processes and business initiatives
• Ensure all call center processes are properly documented and updated when changed
• Participate in company initiatives on collaborative, cross-functional teams as required
• Handles escalated customer complaints and provides updates to executive team members
• Other projects as required

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

American Freight Furniture, Mattress, Appliance

Regional West Health Services is an independent, integrated health care delivery system based in Scottsbluff, Nebraska that is seeking a Director of Perioperative Services.

Our mission is a commitment to advancing the health and wellness of the individuals and communities we are honored to serve.

To serve this mission, you will be delivering quality nursing care while utilizing critical thinking skills according to nursing best practice standards. You will serve as a clinical resource to assist with education and development of new staff and use your critical thinking to make decisions related to clinical issues in the department.

As an RWHS Director of Perioperative Services, you will:

• Use critical thinking in the application of knowledge and clinical skills to facilitate staff development to achieve appropriate patient outcomes.
• Utilize unit-staffing model as a guideline and adjusts staffing levels based on acuity, census and staff experience. Responsible for final approval of all employee schedules.
• Assists with personnel management including hiring decisions, employee coaching, and corrective actions.

You may be a good fit if you have:

• Graduated from an accredited school of nursing, Bachelor of Science Degree in Nursing (BSN) required, Master’s Degree preferred
• Compact or State of Nebraska Registered Nurse License; must have NE license within 90 days of hire.

RWHS offers relocation.

We look forward to speaking with you.

Regional West Health Services

Job description

Behavioral Services Coordinator

Function as the operational and behavior management leader for one of Manville School’s four units, working as part of a leadership trio with an Educational Supervisor and a Clinical Coordinator. Work as part of school-wide leadership and management team. Assist in the development and implementation of systems of behavior management designed to strengthen students’ skills in (non-violent) adaptive problem solving. Supervise and deploy staff to ensure successful functioning of school environment. Provide, model and /or direct effective crisis management. Provide group and individual supervision for milieu counselors and classroom teams. Exhibit professionalism and boundaries that are equal to or exceed those that are expected of a Manager within a School Setting.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provide effective and responsible daily management, coordination, and supervision of school activities.

· Act as the point person for behavior management within assigned school unit

· Be able to make in the moment, thoughtful, and safe behavior response decisions that are consistent with school directives and training

· Serve as one member of a three-person managerial team overseeing assigned school unit

· Supervise Classroom Behavior Specialists/Milieu Counselors

· Lead and actively participate in interdisciplinary classroom supervision

· Coach classroom teams to develop appropriate behavior plans for students and ensure their effective implementation.

· Lead and actively participate in school meetings twice monthly following Manville guidelines.

· Attend and actively participate in weekly managerial/administrative meetings

· Provide active leadership in other meetings as necessary and required.

· Facilitate suspension re-entry meetings with parents / guardians according to Manville procedures.

· Communicate effectively and in a timely manner with teachers, clinical team, and other staff regarding significant behavioral events.

· Communicate effectively and in a timely manner with parents/guardians regarding significant behavioral events (e.g., physical restraint, suspension, etc.)

· Facilitate dyad work with students for conflict resolution according to Manville procedures.

· Monitor the entry of behavioral data and completion of incident reports to ensure timeliness and accuracy

· Attend all mandatory trainings (e.g., CPI, PBIS, OT, etc.)

· Attend quarterly student progress meetings to facilitate behavioral updates and communication

· Collaborate with school-based BCBAs in the development and implementation of Behavior Support Plans when necessary

· Serve as PBIS Coach and active member of PBIS Leadership Team

· Commitment to the development and maintenance of a positive, strengths-based school culture

· Attend weekly supervision with Director of Behavioral Services and incorporate their feedback effectively into day to day work

· Be able to adapt to new responsibilities within an ever evolving work environment

· Perform all other duties as requested by supervisor

II. QUALIFICATIONS AND SKILLS

· Master’s degree in Applied Behavior Analysis, Social Work, Psychology, or related field

· A minimum of one year serving as a supervisor of staff and/or school leader preferred.

· 2-4 years working with children.

· Ability to work collaboratively.Ability to empower and support supervisees.

· Ability to respond to emergency situations quickly and safely. Must understand issues of child development and the impact of learning and social / emotional difficulties. Must demonstrate process competency.

III. PHYSICAL REQUIREMENTS (with or without accommodation)

· Must be able to climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, finger, grasp, feel, talk, hear and be capable of repetitive motion

· Position requires the ability to utilize physical restraints techniques to maintain safety when necessary with highly escalated students including kneeling and/or lying on the floor while holding on to a physically struggling student .

· Position requires exerting in excess of 100 pounds of force occasionally, and or excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects

· Work requires close visual acuity

· Position is subject to environmental conditions, activities occur both inside and outside

Job Type: Full-time

Salary: $85,000.00 – $100,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Boston, MA 02120: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

The Baker Center for Children and Families

This is a hybrid position requiring 2 day, in person, in our downtown Chicago, IL office.

JOB SUMMARY

The Membership Coordinator serves in the Member Resource Center (MRC) in the delivery of exceptional customer service for all internal and external customers and ensuring a positive member experience. The Coordinator provides frontline support and is initial point of contact for all externally facing member/customer touch points (i.e.- phones, email, website etc.). Must demonstrate teamwork, integrity, initiative, and adaptability..

ESSENTIAL FUNCTIONS

• Manages, responds, and/or interacts with customers’ (members and non-members) inquiries via all customer touchpoints (i.e.-phone, email, web form etc.) to provide information and assistance.
• Record customer interactions, details of inquiries, complaints, and/or comments, as well as actions taken.
• Maintain highest level of customer service.
• Upsell/cross-sell AOA products and services that meet customer needs.
• Provide and maintain information regarding AOA’s policies, practices, and procedures.
• Handles financial transactions, membership dues payments, credits, adjusts payments, balances bank batches, and makes calls to collect on outstanding invoices.
• Identify and provide recommendations for process improvement and enhancements that better serve AOA’s customers.
• Maintains up-to-date knowledge of membership, CME and association programs, products/services, and policies to support inquiries to the department.
• Supports initiatives and/ or goals for the Membership Services Department and overall organization.
• Ensures data quality of information entered the system for customers.
• Works closely with manager to resolve difficult/unusual issues.
• Utilizes member support applications such as Outlook, Learning Management System platform, AOA databases; Nextiva Call Center applications and other AOA data support systems.

MINIMUM QUALIFICATIONS OR EXPERIENCE

Education:

• High school diploma or GED required.
• Bachelor’s degree or equivalent years of call-center experience preferred

Experience:

• 1-3 years in a customer service or higher-level operational position, preferably healthcare or an association setting.
• Call center experience is preferred.

SPECIAL SKILLS/EQUIPMENT

• Excellent Customer Service Skills.
• Strong attention to detail.
• Problem solving skills
• Excellent verbal, writing and interpersonal communications.
• Ability to work independently as well as collaboratively.
• Good organizational skills
• Intermediate to advanced in use of Microsoft Office applications
• Familiarity with association management software a plus.

PHYSICAL, MENTAL DEMANDS/WORKING ENVIRONMENT

PHYSICAL

• Sitting: 90%
• Standing/Walking: 10%
• Lifting: Minimal, less than 20 lbs.
• Vision: Computer, phone

MENTAL

Able to handle multiple responsibilities simultaneously.

ENVIRONMENT

• Hybrid Work Model
• Typical office environment

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

American Osteopathic Association is unable to sponsor work visas at this time.

American Osteopathic Association

National Transaction Manager – Full-time ****MUST BE LOCATED IN DALLAS, TX****

Job Summary

Morrow Hill, a leading player in the commercial real estate industry, is seeking a skilled and dynamic National Transaction Manager to become an integral part of our team located in Dallas, Texas. In this role, you’ll leverage your expertise to oversee high-profile accounts, ensuring seamless transactions from inception to closure. This role is a mid-to-senior level position where your skills are valued and rewarded with a competitive salary, commission, and a comprehensive benefits package.

Core Duties and Responsibilities

· Manage all deals for high-profile accounts

· Oversee the entire leasing process through transaction delivery and close-out

· Coordinate with internal client teams

· Manage field brokers and other subject matter experts necessary to deliver an integrated solution to our clients

· Assist in the creation of presentations given at regional and national conferences

· Manage multiple transactions at once

· Attend company meetings and assist with preparation for client meetings and deliverables

· Support Brokers in on-going transactional needs, client relations and business development

Education and Experience Requirements

· Minimum 2 years leasing experience in a commercial real estate environment

· Texas Real Estate License

· Commercial leasing experience required (retail experience is a bonus)

· Lease negotiation experience strongly preferred

· Proficient in Microsoft Office (Excel, Word, Outlook)

· Familiarity with PipeDrive and CRM software preferred

· Client relationship management skills

· Excellent attention to detail and organizational skills

Employment Type

Full-time

Company Summary

VOTED ONE OF THE BEST COMPANIES TO WORK IN 2022! Morrow Hill offers premier corporate and franchise real estate strategies nationwide. Our clients receive the best presentation of properties and exceptional real estate services to meet their needs. Morrow Hill always exclusively represents tenants in their lease negotiations. We pride ourselves on having unparalleled access to every option in the market and meeting our client’s long-term real estate objectives through our single point of contact model. Join our team as we continue to set the standard in office, retail, industrial and franchise leasing.

Morrow Hill is proud to be an Equal Opportunity employer and does not discriminate based on an applicant’s race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, or marital status. 

Morrow Hill Commercial Real Estate

*****THIS POSITION IS NOT REMOTE******

The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care. WellBe’s physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

GENERAL SUMMARY

We are seeking a Senior Manager Outreach Manager to lead our centralized member outreach efforts at WellBe. This leader will help provide guidance, focus and execution to the strategic direction of the Outreach Center to include but not limited to inbound, outbound, quality and training department development and direction. Work as a cross-functional leader to build transparent, impactful and collaborative member related services within WellBe. Achieve results, drive initiatives to improve the efficiency and effectiveness of processes and procedures, seek out best practices to support scalable growth with a focus on people, processes and technology. Establish a culture that supports best in class service to our membership and is aligned to the WellBe core values. You will have the opportunity to shape and execute the WellBe outreach team, strategy and leadership reporting to you. You must have proven Outreach Center management experience and a passion for patient satisfaction.

Role & Responsibilities

The Senior Manager Outreach Center oversees all aspects of the daily operations of our Outreach Center, overall team performance and drive strategic direction.

• Develop and establish division goals, accelerate our member engagement and communication model to drive overall performance.
• Define & implement strategies to improve member experience and engagement, scale multiple teams, develop talent and improve retention.
• Participate in the development of roles, enhancement of tools, and assessment of outreach center effectiveness and efficiency.
• Implement growth strategy and develop new processes as necessary to enhance WellBe centralized outreach center performance.
• Build collaborative relationships within the outreach center leadership team as well as cross functionally that fosters productive partnerships and encourages process improvement.
• Prepare reports and analyze outreach center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Participate in the strategic oversight of the Outreach Center developing tools and assessing call center effectiveness and efficiency.
• Work closely with the Vice President of Contact Center Operations to develop and best-fit improvement plans as well as make recommendations and needed adjustments based on employee and member feedback.
• Championing change and improvements across the patient experience.

QUALIFICATIONS

Educational/ Experience Requirements:

• Bachelor’s degree in business or equivalent experience
• 7+ years of current experience in management within a contact center
• 3+ years of current experience managing large teams and building structure and processes

Required Skills and Abilities:

• Proficient in Microsoft Office Suite, especially Microsoft Excel, Word, and PowerPoint
• Experience using a Customer Relationship Management (CRM) systems
• Proficiency in call center software (CCaaS) (e.g. RingCentral, Five9, Etc.)
• Proficiency with navigating EHR and scheduling systems
• Healthcare industry (Medicare) knowledge is a plus
• Desire to tackle complex challenges and transform them into solutions.
• Proven ability in managing multiple priorities, with the ability to work in a fast-paced environment.
• Ability to form solid cross-functional relationships and influence others to drive to a common goal.
• Strong organizational, problem-solving and analytical skills.
• Demonstrated strategic and impactful leadership with global support teams in highly collaborative environments.

Supervisory Responsibility: This position will have supervisory responsibility

Travel requirements: Travel may be required up to 20%

Work Conditions: Ability to lift up to 20lbs. Moving, lifting, or transferring of patients may involve lifting of up to 50lbs as well as assisting with weights of more than 50lbs. Ability to stand for extended periods.

Ability to drive to patient locations (i.e. home, hospital, SNF, etc). Fine motor skills/Visual acuity

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role

WellBe Senior Medical

Are you a strategic thinker and a seasoned leader? Our client is seeking a dynamic and visionary Director of Services to lead their team and embark on a journey of innovation and success. This organization prides itself on the ability to continuously develop to meet its client’s needs and deliver exceptional services that exceed their expectations. In this role, you will have the opportunity to work in the heart of the organization growing and building their services division. This role offers creativity and autonomy for you to analyze and evaluate all current service processes and build best practices.

The ideal candidate must possess:

• Experience in HVAC and logistics/transportation industry
• 7+ years of experience in service
• Must be smart, hungry, and driven to succeed
• Incredible benefits and full pay for continued learning

Location is flexible due to the hybrid model: Candidate must be within 2.5 hours of their White Plains location and can travel for onsite needs.

• New Jersey
• New York
• Connecticut

Culpeo HR

About the position

We are looking for a Team Assistant to join our fun, supportive and busy international Advisory team in Austin. As a Team Assistant, you will provide a range of organizational and administrative tasks supporting our Advisory Management team. The ideal candidate will thrive on coordination, organization and will be a self-starter. The position would be suitable for a range of experience from someone starting their career through to a person with several years of experience in an administrative role.

We are looking for someone with excellent organizational skills, who is a confident communicator, fluent in English, capable of dealing with people at all levels, and someone who always maintains confidential and professional communication.

Reliability and adaptability are vital for this role, together with the ability to work independently and to be flexible in handling various organizational tasks with changing deadlines and priorities.

About us

From its academic roots, Aurora Energy Research has grown to become the largest dedicated power market analytics company in Europe, providing data-driven intelligence for strategic decisions in the global energy transformation. We are a diverse team of around 400 experts with vast energy, financial and consulting backgrounds, covering power, hydrogen, carbon and fossil commodities.

We are active in Europe, Australia and the US, working with world-leading organizations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software. We are a thriving, rapidly growing company with offices across the globe and more opening soon. We currently serve around 600 of Europe’s most influential energy sector participants, including utilities, investors, and governments, and expect to continue to grow rapidly, adding new countries and products to our portfolio.

Key responsibilities

• Providing all-round support to the Advisory Management team, managing diaries, organizing and booking travel arrangements, meetings and itineraries, and submitting expenses
• Organizing and managing a comprehensive schedule of meeting and diary requirements, both internally and externally for the Advisory Management team for up to four people
• Communicating with clients, scheduling calls and workshops plus arranging meeting agendas
• Arranging business travel, including flights, transportation, accommodation, and restaurants for members of the Advisory Management team
• Tracking projects in Salesforce and supporting on project reporting
• Support with project admin including contract drafting and liaising with legal and financial teams to ensure projects are correctly accounted for in internal systems
• Meeting preparation including meeting room setup and management
• Handling and filtering/responding to incoming correspondence
• Collating and preparing presentations and proposals using Word, Excel, and PowerPoint, including minute taking
• Supporting and coordinating the internal functions of the Advisory team such as internal events; trainings and activities

What we offer

• A fun, informal and international work culture
• A competitive salary package
• Access to regular coaching and mentoring sessions and the opportunity to learn from experienced professionals
• Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills

At Aurora we will consider all requests for flexible working. For most roles, the following types of flexibility are usually possible: a hybrid model of remote and in-office working, part-time hours and flexible start and finish times. Please talk to us at the interview about the flexibility we could offer, and we will explore what is possible for the role.

The Company is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

What we are looking for

Required attributes:

Even if you do not meet all the requirements below and are interested, please still apply, and let us know your motivations.

Required attributes:

• Excellent interpersonal skills with the ability to build relationships at all levels
• A self-starter, with a positive, can-do attitude, able to juggle a variety of tasks at any one time
• Passionate about teamwork but able to work independently, too
• Excellent organizational skills, time management and attention to detail
• Strong ability to communicate clearly and professionally with both internal colleagues and clients
• Excellent MS skills particularly Outlook (diary management), MS PowerPoint, Excel & Word
• Ability to use initiative, plan, with a willingness to proactively take on new tasks

Desirable attributes:

• Work experience as a personal assistant or in an administrative position
• At least 1 year of proven working experience in a fast-growing professional services business or in a sales/client-facing environment
• Proven work experience managing complex meeting schedules across multiple time zones

The successful candidate would start as soon as possible. We will review applications as they are received. Salary will be competitive with experience.

To apply, please submit your CV, a brief cover letter, your salary expectations and state your earliest possible start date to the following link.

Aurora Energy Research

This is an opportunity to join Ascot Group – one of the world’s preeminent specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way.

The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric.

Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world-class service — both pre- and post-claims. Ascot exists to solve for our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline.

Position Summary:

Ascot is looking for a Claim Support Assistant to support and manage workflows for the claims department, by handling first notice of loss, processing expense payments, and handling other miscellaneous correspondence to Insureds. The Claim Support Assistant will collaborate with claims and operations to support the business units in a consistent and timely manner.

Responsibilities:

• Ensure the proper processing and set up of initial claims and management reports, including reviewing and evaluating loss notices and claims-related documents, and entering claims information into the policy administration software platform.
• Communicate with multiple parties in the distribution chain, including retail and wholesale brokers, third-party claims administrators, MGAs, and domestic and international insurance companies, in addition to our internal claims and underwriting teams.
• Work with business partners to ensure the timely processing of information related to insurance policies.
• Monitor and respond to critical business and customer needs in a timely and professional manner.
• Compile ad hoc claims reports.
• May participate on key special projects as requested, and perform additional assignments as needed and instructed by the manager.
• Analyze and validate data to ensure accuracy and quality.
• Provide oversight to the offshore claims team in various tasks.
• Monitor claims hotline voicemail inbox and respond accordingly.

Experience:

• 1-3 years of work experience in an office environment.
• Experience in the insurance industry is a plus.
• Demonstrated ability to work on a team, meet deadlines, and successfully perform in a changing, fast-paced work environment.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel and PowerPoint).
• Excellent written and verbal communication skills.
• Focused eye for detail and accuracy.
• Strong organizational and time management skills.
• Desire to work as part of a team in a collaborative environment.
• Associate degree preferred; High School Diploma required.

Compensation:

Actual base pay could vary and may be above or below the listed

range based on factors including but not limited to experience, subject matter

expertise, and skills. The base pay is just one component of Ascot’s total

compensation package for employees. Other rewards may include annual cash

bonus, long-term incentives, and other forms of discretionary compensation

awarded by the Company.

The hourly rate pay for this role is: $18/hour

Company Benefits:

The Company provides a competitive benefits package that includes

the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription

coverage), Dental, Vision, Health Savings Account, Commuter Account, Health

Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D,

Work/Life Resources (including Employee Assistance Program), and more

Leave Benefits: Paid holidays, annual Paid Time Off (includes paid

state /local paid leave where required), Short-term Disability, Long-term

Disability, Other leaves (e.g., Bereavement, FMLA, Adoption, Maternity,

Military, Primary & Non-Primary Caregiver)

Retirement Benefits: Contributory Savings Plan (401k)

Ascot Group

This is an opportunity to join Ascot Group – one of the world’s preeminent specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way.

The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric.

Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world-class service — both pre- and post-claims. Ascot exists to solve for our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline.

Position Summary:

Ascot is looking for a Claim Support Assistant to support and manage workflows for the claims department, by handling first notice of loss, processing expense payments, and handling other miscellaneous correspondence to Insureds. The Claim Support Assistant will collaborate with claims and operations to support the business units in a consistent and timely manner.

Responsibilities:

• Ensure the proper processing and set up of initial claims and management reports, including reviewing and evaluating loss notices and claims-related documents, and entering claims information into the policy administration software platform.
• Communicate with multiple parties in the distribution chain, including retail and wholesale brokers, third-party claims administrators, MGAs, and domestic and international insurance companies, in addition to our internal claims and underwriting teams.
• Work with business partners to ensure the timely processing of information related to insurance policies.
• Monitor and respond to critical business and customer needs in a timely and professional manner.
• Compile ad hoc claims reports.
• May participate on key special projects as requested, and perform additional assignments as needed and instructed by the manager.
• Analyze and validate data to ensure accuracy and quality.
• Provide oversight to the offshore claims team in various tasks.
• Monitor claims hotline voicemail inbox and respond accordingly.

Experience:

• 1-3 years of work experience in an office environment.
• Experience in the insurance industry is a plus.
• Demonstrated ability to work on a team, meet deadlines, and successfully perform in a changing, fast-paced work environment.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel and PowerPoint).
• Excellent written and verbal communication skills.
• Focused eye for detail and accuracy.
• Strong organizational and time management skills.
• Desire to work as part of a team in a collaborative environment.
• Associate degree preferred; High School Diploma required.

Compensation:

Actual base pay could vary and may be above or below the listed

range based on factors including but not limited to experience, subject matter

expertise, and skills. The base pay is just one component of Ascot’s total

compensation package for employees. Other rewards may include annual cash

bonus, long-term incentives, and other forms of discretionary compensation

awarded by the Company.

The hourly rate pay for this role is: $18/hour

Company Benefits:

The Company provides a competitive benefits package that includes

the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription

coverage), Dental, Vision, Health Savings Account, Commuter Account, Health

Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D,

Work/Life Resources (including Employee Assistance Program), and more

Leave Benefits: Paid holidays, annual Paid Time Off (includes paid

state /local paid leave where required), Short-term Disability, Long-term

Disability, Other leaves (e.g., Bereavement, FMLA, Adoption, Maternity,

Military, Primary & Non-Primary Caregiver)

Retirement Benefits: Contributory Savings Plan (401k)

Ascot Group