Georgia Casting Calls & Acting Auditions

Frenzy is seeking a PR Account Director who is a curious and creative leader, passionate about building global recognition and accelerating market growth for our clients. You will be working in a fast-moving environment and have the opportunity to make valuable contributions.

The ideal candidate must be a talented thinker, leader and doer who can strategize but also roll up their sleeves and execute to meet the ever-changing needs of our clients and the agency. The PR Account Director will serve as a manager, strategist, dot-connector, and mentor, providing senior counsel to a variety of innovative clients, establishing, and maintaining strong media relationships and interacting with a wide group of multi-skilled team players. This person should also have a strong media relations background, preferably in B2B and technology.

Responsibilities

• Demonstrated ability to independently manage up to six accounts
• Ability to manage select client meetings and strategic discussions.
• Build a rapport and trust with a client.
• Establish and communicate weekly priorities for the team.
• Manage day-to-day logistics and assignments for the team – keep track of who owns tasks and deadlines to share with clients.
• Write, refine, and create PR plans/strategies, bylined articles, talking points, statements, responses, and other press materials.
• Stays up to date on PR trends and client trends.
• Provide ongoing strategic input to the client.
• Embraces the integration of PR with wider marketing initiatives.
• Motivate and coach a team of PR SAE’s and AEs with a commitment to employee development.
• Allocate media relations resources and balance workloads between your team.
• Owns high-level media outreach and media guidance for team; cultivates national and business media relationships to bring clients’ stories to life
• Strong judgment around confidential information
• Embraces agency initiatives

Qualifications

• Must be based in Atlanta or the surrounding area.
• At least 10 years of PR experience, preferably in an agency environment interfacing with business-to-business and/or technology clients.
• Experience managing and coaching teams and staff.
• Ability to deliver sound strategy that aligns directly with client business goals.
• Strong communication and relationship building skills.
• Strong media relationships and comfortable with routinely interfacing with the media.
• Resourceful and well-connected with proven problem-solving skills.

Media Frenzy Global

CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes.

Job Summary

The Communications Manager will work directly with the VP Communications to execute an overall communications strategy for CRH Americas with a core focus on internal activity. The successful individual will understand the culture and corporate strategy of CRH and how to balance the communications priorities of CRH Americas and the needs of key audiences and stakeholders. The role will be based in Atlanta, with some travelling expected between the different sites across the US and Canada.

Job Responsibilities

• Help shape the communications strategy and programs, working closely with the VP Communications to enable CRH Americas to achieve communications and strategic objectives.
• Work closely with internal clients at all levels to understand their internal communication needs, advise on communications approach, develop plans and implement tactics.
• Ensure communications activities are coordinated and integrated where appropriate to ensure a reasonable flow of information and appropriate level of visibility for various business groups.
• Take information and facts from multiple sources, distill and synthesize to make appropriate for different audiences and internal stakeholder groups.
• Collaborate with and support communications objectives in developing content for a growing set of new Platform and Group-wide channels, as well as annually published reports and magazines.
• Build relationships with marketing and communications contacts across Platforms and Group
• Draft and source content for business update, performance and development messages, which will feature across a range of channels including newsletters, presentations, video, etc. and in multiple languages.
• Coordinate the preparation and delivery of all aspects of video content (planning and coordination, script writing, recording on location and editing)
• Support outbound communications for CRH Americas
• Assist in managing crisis communications.

Knowledge, Skills & Abilities

• Excellent verbal/written communication skills and experience producing C-Suite communications.
• Demonstrated success working with senior executives and other internal stakeholders.
• The ability to work independently and manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
• Fluent in multi and social media – video production, maintaining digital assets, content management systems and leveraging social media.
• Experience managing vendor/consultant relationships for a large organization (graphic designers, multi-media, freelancers, webcasting, photographers, videographers)
• Project and event management skills
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
• Interpersonal Savvy – Relates well to all levels of people in and out of the organization; Builds appropriate rapport.
• Builds constructive and effective relationships.
• Strong business acumen combined with a fluency in topical news and culture.
• Ability to travel up to 20- 30%

Job Requirements

• Bachelor’s degree in Journalism, English, Communications or related field required.
• 6+ years within a related industry or sector experience, with a broad understanding of key stakeholders
• Ability to communicate in Spanish or French Canadian is a plus.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Able to communicate with others by telephone and in person.
• Able to utilize a computer for word processing, email communication, and preparation of documents and presentations.
• May require sitting for extended periods of time.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Usually, normal office working conditions. The Atlanta, GA Headquarters provides an open concept with LED and natural lighting, and the noise level is usually quiet.
• The position may require work outside of normal business hours.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability–If you want to know more, please click on this link.

CRH

The Judge Group is seeking an Ecommerce Distribution Manager for a large distribution/fulfillment center outside of Atlanta, GA. This individual will work cross-functionally with other aspects of the company to efficiently manage inventory flow. They will be responsible for all day-to-day operational activities within the facilities. This person will have extensive experience with transportation and distribution flow. The functions and qualifications of the job are listed below (other requirements may arise on an as needed basis):

Responsibilities:

• Works on a Regional scale with suppliers to reduce supply chain costs and improve store service within the designated region
• Works alongside the Regional Director to develop a plan to effectively manage material and equipment flow, transportation costs, service levels and inventory
• Implements warehouse and transportation initiatives; supports these initiatives alongside the Regional Director and All Senior Supply Chain Managers at the site
• Supervises all Distribution Center Employees
• Establishes day-to-day operational guidelines for maximum effectiveness and efficiency
• Resolves any issues with day-to-day Distribution Center activities
• Provides fiscal reports regarding needs of all Facility departments (capital budgeting)
• Creates a timeline comparing the current financial status of the company in conjunction with those in previous years
• Builds relationships with all employees and division leaders
• Adheres to all Retailer needs to uphold the company’s image and credibility
• Provides all direct reports with constructive criticism and all feedback on an ongoing basis
• Trains and supervises employees to increase performance potential
• Performs all functions of the position with or without added assistance
• Manages all Supply Chain initiatives in order to cut costs and increase productivity
• Has an all-encompassing knowledge of the entire organization and all functions within the company
• Drives results by developing, monitoring, and reporting key performance indicators for success within all aspects of Distribution activities
• Works closely with the Regional Director and provide an in depth analysis on status of Distribution progress
• Upholds safety standards to ensure a healthy work environment
• Works effectively in an equal opportunity environment with a diverse work force
• Develops and sustains close customer relationships by making customers and their individual needs the primary focus of the organization
• Adapts to a changing work environment

Qualifications:

• Bachelor’s Degree
• 10+ years high speed distribution experience required
• MUST have a heavy e-commerce distribution OR order fulfillment background
• MUST have heavy transportation background
• Experience with Continuous Improvement
• Cross-Functional Team Leadership Experience
• Unparalleled Communication and Analytical Skills
• Experience working in a diverse team environment

The Judge Group

Marketing Content Coordinator | Abbey Glass, LLC

This is a full-time, in-person position in Atlanta, Georgia

Are you passionate about empowering women through fashion?

Do you want to work for a company that produces purposeful luxury products and beautiful content?

Abbey Glass is a women’s apparel brand focusing on sophisticated classics that stand the test of time and trend. We are a growing company and looking for a Content Coordinator to support the ideation and execution behind content creation, our e-commerce channel, digital advertising, and events. We are a growing team with high aspirations and are looking for someone who enjoys the journey as much as the finish line.

About the Role:

This is an in-person role with the opportunity to become hybrid in the future. You will assist in retail and popup sales for at least 3 months in addition to you content work as training.

You are responsible for helping drive execution of successful marketing campaigns through excellence in content ideation, creation, and brand storytelling. You will help plan photoshoots, edit content, and manage our organic social media pages. You will report on results of marketing activities and maintain a KPI tracker for organic channels. 

About You:

• You have a minimum of 2 years of content marketing experience relating to fashion or luxury consumer goods
• You are driven with a hands-on understanding of how visuals and storytelling empower marketing
• You have a minimum of 2 years experience in graphic design, video and photo editing, and social media management
• You have a minimum of 2 years experience in assisting in content creation for brands
• You have a proven understanding of social media trends, all social platforms (Instagram, TikTok, Facebook, Pinterest, Linkedin), content marketing and influencer partnerships and can communicate their value
• You are an excellent communicator and can lead meetings internally
• You make decisions based on data and within the context of our broader marketing strategy – you can navigate all social media platforms, including Facebook Shop with ease
• You manage your time effectively to meet deadlines in spite of unforeseen occurrences
• You are strategic – you are aware of how your efforts contribute to business goals and can communicate the value to our customers
• You are creative and have lots of ideas, but understand the importance of consistent brand identity
• You are social media obsessed, always up-to-date on trends and the latest new launches
• You love being in front of and behind the camera
• You are organized, methodical, and have a heightened attention to detail
• You love collaboration and have a creative spirit
• You look for new ways to improve results
• You value relationships over personal success

What you will do:

Content Creation

1. Concept, art direct, plan photoshoots
2. Plan and implement all social media
3. Create videos, tryon videos, reel, testimonials, educational content for our channels
4. Create linesheets and catalogs and bounce back cards for print
5. Design all in-store marketing materials and printed collateral

Creative

1. Research on what competitors are doing, best practices – bring ideas to the table for marketing creative direction
2. Maintain understanding of all aspects of brand standards, design, and production process

Shopify and ecommerce:

1. New collections – create new edits weekly
2. Homepage heroes, web banner design
3. Update Facebook shop as needed
4. Edit images and videos for social and web

Platforms you will work in:

• Shopify
• Facebook Ads Manager
• Planoly or similar
• Instagram and Facebook
• Pinterest
• Canva or Adobe Creative Suite
• Excel
• Gmail
• Asana
• Google docs

What We Offer:

• Female Founder
• Modern and Creative Business Culture
• Competitive Salary
• High Growth Potential
• Generous PTO
• Generous Holiday Schedule
• Flexible and Modern Leadership Style
• Great Work/Life Balance
• Located in the Premier Shopping center in Buckhead Atlanta

Abbey Glass

SUNMI is leading the move to Android for business digitization solutions through attractive business IoT devices and End-to-End platform. Focusing on R&D and innovation, SUNMI product lines including Payment and Mobile Terminals, POS, Kiosks among others are recognized by customers for design, quality and well performance.

SUNMI’s products and solutions have been successfully implemented in retail, food & beverage, healthcare, services and other businesses large and small, empowering clients in more than 200 countries, regions and territories.

SUNMI has successively obtained strategic investments from Xiaomi, Meituan Dianpin, SCGC, Lightspeed China Partners, ABC International, and Ant Group.

Role & Responsibilities:

• Provide the sales team with product expertise and appropriate materials to support their commercial actions, and attend customer meetings.
• Promote Sunmi products and brand to customers and partners in the region
• Market analysis (channels, offers, competition, business models, pricing, trends…) through permanent surveys and specific studies.
• Identify, qualify and address business opportunities, and contribute to regional business planning, and business case construction.
• Increase Sunmi brand awareness and communication through digital marketing
• Channel and partner marketing management through targeted communication, events and joint marketing
• Product roadmap management, including product positioning, value proposition, Go To Market strategy, and execution.
• Contribute at every stage of product life cycle management, from product definition with global product teams, to product launch execution, and EOL
• Identify product improvements and product sales performance.

Qualification:

• 3 to 6 years experience in product management for technology products (Hardware, Software, or Cloud Solutions).
• Experience in one or several of Sunmi main businesses: Retail, Hospitality, Mobility, Payment, Transportation, and Logistics.
• Demonstrated abilities in digital marketing, and excellent verbal and written communication skills.
• Customer-centric, straightforward thinker, operational, autonomous, agile, and focused on tangible results. A passionate energizer for a fast-growing business.

SUNMI

The Role

We are looking for a Marketing Manager who can lead and own the marketing of Love to Ride. The role will encompass both the strategic planning and the implementation of our marketing and growth campaigns.

As part of a small team at a growing tech company (24 staff), you’ll be ready and willing to jump in, contribute to the execution of our business plan and do what needs to be done to market and grow Love to Ride around the world.

This is the first go-to-market marketing role in the company. You will arm our client-facing teams with the tools and enablement content needed to sell our products and services well. You will report to the CEO.

You will be a creative thinker, coming up with ideas and honing them with your experience of what works. You will have excellent copywriting skills. Writing great copy, as you know, is essential to communicating with each of our audiences in an engaging and easy to comprehend manner.

We’re looking for someone who is based in Atlanta, GA, which is where our US HQ is, so they can work in person with us here 2-3 days a week in our Midtown Atlanta office.

About Love to Ride

Love to Ride is the online platform that gets more people riding bikes. We make it easy and fun to encourage our friends and co-workers to ride.

We work with cities, companies, and people all over the world to encourage more people to enjoy the benefits of riding a bike.

We believe

We believe that life is much better when we feel happy, healthy, energized, and connected to the people and places around us. We believe riding a bike has so many benefits to us individually, to our communities, and to our world.

We know how good it feels to ride a bike and we want more people to experience this feeling too.

Role and Responsibilities

The objectives and responsibilities of the role include:

• Own the marketing strategy, plans, and implementation.
• Lead and develop our marketing strategies and plans, including:
• Marketing strategy for customer acquisition
• Customer website and landing pages
• Online video strategy
• Conferences and events strategy
• Campaigns (we love creative ideas to get our potential customers curious and interested in what we do)

• Understanding our customers – why they buy from us, what are their main objections to working with us, etc, so we can effectively market to them.
• Executing the marketing plan (make it happen!) – this is very much a doing role.
• Monitor the performance of different campaigns and tactics. Report back on lessons learned. Refine the marketing plan.
• Work with the CEO and other team members on the marketing and sales strategy.
• Test and trial different email drip campaigns and scale the ones that work best.
• Sell – taking some time to talk to the sales team and our customers, finding out what they want, and selling the benefits of Love to Ride to them. This will help you to understand what they want and why they buy, thus making your marketing messaging more effective.
• Develop strategic partnerships – with co-promoters, strategic partners, and prize sponsors who can help us to achieve our marketing goals.
• Have fun with us growing and scaling Love to Ride around the world.

Requirements

• 3+ years’ experience in Marketing.
• Experience with CRM marketing, with a preference for experience with HubSpot.
• Significant and recent experience in digital marketing (social media, landing pages, online campaigns (i.e. remarketing), tracking and measuring impact).
• Have successfully implemented lead drip funnels and automation flows
• A strong desire to learn the best strategies for marketing and selling and to become the best darn online marketer this side of the Mississippi.
• Excellent written and oral communication skills, as well as presentation skills to both internal and external stakeholders.
• Some experience carrying out research (speaking with customers, surveys) to understand user/customer needs and wants.
• Some sales experience is a bonus (marketing is sales multiplied by media, thus the ability to sell is very useful to market at scale).
• Strong problem-solving skills.
• Flexibility in working with a remote team. We have team members in the UK, the USA, NZ, and Australia.
• Open-minded, collaborative, and friendly.
• A passion for marketing a product that benefits people, communities, and our planet.

Come work with us!

Love to Ride is an equal opportunity employer and we value diversity – in backgrounds and in experiences. We want everyone, everywhere, to enjoy the benefits of riding a bike, and we know we’ll be successful in achieving our mission when everyone feels welcome, included, and valued – out on their bikes and in our team. If you think you’d be a good fit for this role, then we’d love you to apply for it and consider coming to work with us to get the world riding and smiling.

Benefits

Competitive salary and benefits (excellent health insurance, vacation days, stock options, etc).

How to apply

If you think you’d be a great fit for this role, then we’d love to get an application from you. Please submit your application by Thursday August 31st, 2023. If you’ve missed the deadline and you really want this job, please do apply anyway as we may still be interviewing candidates and we would be happy to hear from someone who is highly interested in this job.

Apply here: https://apply.workable.com/love-to-ride/j/B07614DFDA/

Love to Ride

What you will be doing

The Marketing Strategy Manager administers Hospitality Ventures Management Group’s corporate brand and marketing communication strategy while serving as HVMG’s field marketing support.

This person needs experience executing strategies and plans that establish a consistent brand voice plus experience managing digital environments for small to medium-sized organizations is required. This role will interface with external marketing / public relations partners and work to deliver on company-planned corporate communications, social media management and digital marketing.

Additional Responsibilities include:

HVMG Corporate Brand Marketing Manager ~50%

• Execute HVMG’s brand, social media, public relations and digital marketing strategy.
• Manage HVMG’s internal and external communication plan.
• Acumen and pull through of current hospitality industry best practices and principles in marketing and communications.
• Manage HVMG.com, partner with internal subject matter experts to keep content relevant and current.
• Conduct regular content and image audits of hotel and management company website(s).
• Create and manage workflows for new leadership hires and promotions; new hotels; and new case studies to ensure that they are communicated across all channels.

Field Marketing Support ~50%

• Track and manage the effectiveness of HVMG’s marketing, brand, digital and PR partners.
• Implements the execution of the portfolio’s hotel marketing strategy.
• Deploys paid media campaigns, monitors return on ad spend (ROAS) and optimizes ROAS based on most profitable tactics.
• Monitors the effectiveness of each hotel’s social media strategies across multiple platforms.
• Support the hotel sales department with media design and execution through agency partners.
• Work with vendors to manage paid search, creative, paid listings, and pay-for-performance advertising opportunities.
• Assist with branding efforts for independent hotels.
• Act a hotel brand liaison to pull through all brand marketing programs, best practices, and act as brand marketing subject matter expert.
• Occasional travel may be required.

Who you will be working with

• The position will support HVMG’s Corporate Director of Marketing Strategy’s efforts in executing the field-based hotel marketing programs.
• This role directly supervises the 3rd party public relations, marketing and social media agencies.

Education & Experience Requirements

• Bachelor’s in Business, Marketing, or a relevant field of work, or an equivalent combination of education and work-related experience.
• A minimum of 5+ years of progressive marketing communications, public relations, and/or digital marketing experience.
• Hospitality industry experience, Required!

Awesome Benefits:

• Medical / Dental / Vision
• Short Term Disability / Long Term Disability / Life Insurance
• 401k – 4% Match
• Paid Vacation Days / Paid Holiday / Paid Sick Days
• Company Travel Discounts

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

HVMG – Hospitality Ventures Management Group

ABOUT INTERROLL MARKETING

The Interroll Corporate Marketing Team consists of very experienced and skilled experts in their specific fields of marketing, event management, marketing communications and sponsoring as well as public relations (PR). The team, headed by the Senior Vice President Corporate Marketing & People Development, leads all marketing-related activities for Interroll worldwide and contributes significantly to the development of the company with a strong strategic approach.

Our brand is strongly trusted at system integrators and original equipment manufacturers (OEMs), and we see a many opportunities to promote Interroll to end users and other market players by establishing a position of thought leadership (i.e., leveraging our experience and competence to offer feedback, advice and guidance for journalists in their research tasks).

DUTIES AND RESPONSIBILITIES

In close cooperation with Interroll Sales and Services, the Marketing Manager is in charge of all marketing activities in the region. The Marketing Manager optimally aligns local needs and demands with the corporate strategy by providing constructive feedback, producing and reproducing appropriate material for the market, and aiming to help achieve the short- and mid-term local sales goals.

The Marketing Manager creates targeted customer activities to promote our leading position, create customer demand and support the overall growth strategy. Together with the Sales and Product Management teams, the Marketing Manager works on key differentiation aspects and helps to develop new market potential.

The Marketing Manager is responsible for managing the budget, working with agencies, selection and deselection of partners, and arranging for excellent customer communication channels.

The Marketing Manager assesses and produces cross-product promotion and initiates use of new marketing tools. Representing corporate marketing at regional management meetings and being the driving force to compile the product launch plans in the region are also part of the Marketing Manager’s role.

The Marketing Manager is part of the global Corporate Marketing organization. He/she reports for all functional and tactical issues to the MD Sales USA and reports strategically and for a final performance evaluation to the SVP Marketing.

All marketing activities are aligned with the principle of integrated communications; this includes our digital channels, which have equal importance in terms of Interroll’s and the Marketing Manager’s very personal approach.

REQUIRED ATTITUDES AND SKILLS

• Possess and demonstrate Interroll’s values at all times:

1. Long-term thinking
2. Committed to excellence
3. Always respectful
4. Passionate about customers

• Thrive in the way we live our purpose statement: We make material handling simple, sustainable and enjoyable.
• At least six years of business-to-business (B2B) marketing experience
• Open-minded, structured, strong negotiation and networking skills
• Very good team player with hands-on mentality
• Project management, cost consciousness
• High level of cultural understanding and integration into American business
• Analytical and strategic thinker
• Academic background, tech savvy
• Native English speaker (Spanish/Portuguese would be an advantage)
• Experience working with European companies very helpful
• Able to easily travel abroad
• Sales background (preferred)
• Principle understanding of the material-handling industry with a similar B2B background with technical focus (preferred)

CONTACTS

INTERNAL: Sales, Engineering, Production, Corporate Marketing, and Management.

EXTERNAL: Customers, industry peers, media, agencies, competitors.

The above statements reflect the general duties and skills considered necessary to perform the job but should not be construed as a detailed description of all the work requirements that may be inherent in this job.

Interroll Group

Search Engineer Marketing Manager

Our client is looking for an analytical, detail-oriented, and results-driven SEM Manager to join our Marketing team. As a Paid Search / SEM Marketing professional – you’ll be working with the VP, Marketing, cross-functional teams, and external agencies to translate business needs into innovative strategies. The ideal candidate will possess a deep understanding of pay-per-click (PPC) advertising, with a focus on Paid Search, Paid Shopping, Programmatic Display, and Paid Social campaigns.

In this role you will responsible you will be responsible for optimizing our digital advertising efforts to drive maximum ROI, revenue growth, and audience expansion. Your analytical mindset, strategic thinking, and ability to translate business goals into innovative advertising strategies will be pivotal in achieving our marketing objectives. This person will be highly proficient in data analysis, digital media planning, customer lifecycles, and campaign activation and have 5+ years of experience working in PPC/SEM, with preference given to candidates who have worked in retail. Candidates should possess a firm grasp of promotional writing; with an emphasis on writing for paid ads, and the ability to strategically and purposefully develop ad content toward a greater marketing goal.

Position Responsibilities:

• Develop and manage effective paid media strategies across Paid Search, Paid Shopping, Programmatic Display, and Paid Social Platforms and oversee the day-to-day operation of programs, ensuring that they are achieving the traffic, engagement, and conversion goals in mind within budget parameters

• Perform ongoing keyword discovery, expansion, and optimization, staying on top of industry trends and the competitive landscape

• Assess opportunities for expanding target audiences based on predefined audience targets and personas

• Utilize data insights and audience segmentation to refine targeting strategies and maximize reach while maintaining campaign efficiency

• Collaborate with our external PPC agency to align strategies, provide insights, and ensure cohesive campaign execution

• Serve as the liaison between the agency and the company, facilitating effective communication and maintaining a strong partnership

• Partner with VP, Marketing to develop channel budgets, aimed at driving incremental growth, while maintaining efficient ROAS and CAC on paid media channels

eHire

TruRating – be part of something which will change the world.

Take the plunge. Live the dream. Do something which you know will touch the lives of millions of people the world over every single day and will change the way businesses and consumers think. Get out of bed in the morning for that adrenalin hit, love the pace, love the challenge, love doing what has never been done before – and love being the best you’ve ever been. And what’s more, owning part of what you’ve created.

TruRating is a hypergrowth software with a service (SWAS) company that improves businesses, benefits consumers, and donates to charities. Our starting point is using patented technology to collect feedback from 80%+ of customers at the point of payment and linking this to transaction and product data to provide unique mass, real-time insight to merchants.

This feedback can also be pointed towards consumers – providing transparent, representative, and validated information to help us all make better decisions. whilst we also ‘do our bit’ as for every question we ask, TruRating donates to children’s charities.

Working with our retail partners we can also provide data & insights to 3rd parties including FMCGs via ground-breaking ‘intelligent questions’, which allow us to send questions in real time that relate to specific products or behaviours.

We partner with the biggest payment companies in the world, and our unique integrations mean we are delivering an unprecedented dataset. No other business in the world is combining online and offline sentiment and consumer behaviour data in huge volumes, at near to real time.

Our customers include some of the best performing and highest-profile retailers in the world – and the group is growing all the time. We are collecting nearly 5 million ratings and 250m data points a week now and are ‘live’ in the UK, Europe, North America, Australia, and NZ. With 400m ratings under our belt and global patents granted / registered, the world is there for the taking.

We need to grow our passionate team to help us live out the dream and deliver on our incredible opportunity. TruRating is a global organization with US headquarters in Atlanta GA, UK headquarters in London and ANZ headquarters in Sydney. We are actively growing our team and invite you to check us out!

The role.

You will take pride in helping our customers get the very best out of our products, managing relationships across the full range of TruRating customers. From niche merchants to large network retails, you’ll happily support merchants through their TruRating journey.

With no two days being the same you’ll pivot from ensuring seamless activation of new customers, as well as employ multiple strategies to maintain strong positive relationships with your assigned customers. You’ll be with them from the ground up providing training (pre-launch and ongoing), smooth merchant onboarding, and ongoing relationship management, celebrating their wins and helping them find actionable insights to grow their business. Comfortable with data, you’ll enjoy working with our global Data & Insights team to guide and shape deep-dive analytics and have previously shown value to your customers by presenting and explaining data insights.

The successful applicant will be a fantastic communicator with a warm, enthusiastic, and friendly personality and who is adept at managing multiple relationships concurrently and maintaining a strong bond with each. You have demonstrated experience of long-term customer retention and revenue growth, in a B2B environment, retail or hospitality being a bonus. You are a natural problem solver, ready to ease our merchants through any issues and successfully manage enquiries through to resolution. You will have previously trained individuals on a product or service and should enjoy working alongside internal teams to achieve successful outcomes. Working so closely with our customers, you will be in a highly desired position in the company where you get to provide customer feedback that will help shape our products and services as we go on to bigger and better things.

Key Responsibilities

• Coordinate the broader team to ensure seamless activation of all new merchants, liaising with Sales, other CSMs, and the tech team.
• Close merchant management to support the long-term retention of merchants.
• Maintain strong relationships across your merchant group.
• Seek opportunities to upsell services to merchants and thereby drive increased revenues from the base.
• Manage merchant communications ongoing (face-to-face, telephone, email, SMS, and web).
• Manage merchant on-boarding and ongoing training.
• Work with the Data and Insights team to demonstrate TruRating utility to merchants through interpretation of ratings and transactional data and case study generation.
• Provide regular internal reporting against key metrics (i.e. merchant retention and satisfaction criteria) and against budget where applicable.
• Exceptional ability to multitask
• Provide support where necessary and relevant to the Global Head of Customer Success and to other emerging TruRating markets.
• Assist and input on global projects.
• Represent the voice of customers and provide input that will shape our product roadmap.
• Anticipate and identify issues and escalation paths as appropriate.

We would love to bring on board someone who…

• A minimum of three years working in a customer-facing, professional role.
• Experience in onboarding and training new customers and helping them get the most out of the service.
• Passion & enthusiasm – and believes in the huge TruRating opportunity, is a ‘doer’ and can build and drive key external relationships and is excited by continuing the growth in the UK.
• Fantastic communication and personal skills – with the ability to enthuse people about TruRating and help create and maintain merchant advocates that support our brand within their organisations.
• Customer focus – and has a natural flair for understanding customer needs and is willing to go the extra mile to ensure the happiness of our merchants.
• A technical mind – that understands and is excited by technology and data trends and is comfortable communicating these.
• Proficient with Excel and PowerPoint and experience with BI tools
• Fantastic organisational skills – with the diligence to update our CRM system, run merchant reports and keep detailed notes about customer discussions.
• A natural affinity with problem-solving – with the tenacity and diplomacy to successfully resolve queries.
• Self-reliant, resilient, and proactive with high levels of motivation to make things happen, and deliver effectively and efficiently
• Loves being part of a high-performing team and adds enthusiasm and the drive to overcome challenges and turn them into opportunities
• A shared vision – and is excited by working in a business that is going to improve the world; someone who ‘gets’ the TruRating ethos and embraces our values. We are highly driven but doing business ‘the right way’ and fun are core to all we do.
• Retail experience a bonus

TruRewards

We offer our TruFamily members many benefits including 25 days holiday wherever you are in the world, a fun and creative working environment, supportive and high-quality colleagues, a fully stocked kitchen of treats and drinks, plus our summer and winter days out. Our other TruRewards include a comprehensive Healthcare package which includes dental and vision coverage. We also have countless softer perks including birthday gifts, TruAppreciation awards and Anniversary Awards for our Team Members.

As with everyone in the team, you will have share options and therefore own a part of the company’s success.

If you are excited about this role but your experience doesn’t align perfectly with every qualification in the job description, please apply anyway 🙂 Studies in this area report that some groups of us – like people of colour, people with disabilities and people from LGBTQ2+ communities, women etc. are less likely to apply to jobs unless we meet every single qualification. Here at TruRating we are committed to providing the most welcoming and inclusive work environment – free from any form of discrimination and inequality. What makes TruRating is us all thriving as part of a diverse and supportive culture – and we would love to welcome you to it 🙂

TruRating