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Do you have a passion for championing girls’ ambition? Would you like to help build the female leaders of tomorrow? Join our team at Girl Scouts of Michigan Shore to Shore and become part of a movement that is 50 million women strong!

We offer amazing benefits:

  • Flexible schedule, typically 36-40 hours per week, more during peak recruitment times
  • 25 days of PTO annually
  • 12 holidays, including five days off between Christmas and New Year’s
  • Medical Benefits: Medical, Dental, Vision, Retirement Plan – 403(b), Short-Term and Long Disability, Life Insurance, HSA, and more.

What are you waiting for? Apply today! Candidates must live in the Grand Rapids Metro, Michigan area. Pay for this position starts at $40,000 annually.

This is a hybrid position and does require a person to be located in or near the assigned region. This position will cover the following Townships: East/Grand Rapids Public Schools, Coopersville, Kenowa Hills, Comstock Park, Northview, and Wyoming.

The Community Membership Manager will connect with caregivers to girls and talk about joining our organization, helping identify new volunteers who want to bring Girl Scouts to their local community. An outgoing, self-motivated, goal-oriented team player who likes to provide strategic solutions, tell the story of Girl Scouting via presentations, and network with community organizations, corporations, schools, educators, faith-based intuitions, and other community constituents. This individual will attend and host events, in-person and virtually, across a designated territory and directly impact the overall financial success of Girl Scouts of Michigan Shore to Shore (GSMISTS) by bringing the Girl Scout experience to more girls and adults across their territory.

A day in the life of the Membership Recruitment Manager includes but is not limited to:

  • Increase membership of girls and adults for GSMISTS in the designated territory
  • Meet and exceed recruitment goals by developing effective customer service and recruitment strategies through the organization, effectiveness, persistence, and exceptional time management.
  • Identify and seek new member prospects.
  • Establish, develop, and maintain collaborative relationships with organizations and leaders to secure opportunities.
  • Promptly follow up on leads and referrals
  • Coordinate and schedule in-person or virtual sessions to meet with prospective members in a variety of settings and venues; prepare and present information to audiences intended to increase awareness, interest, and membership in GSMISTS.
  • Work with all council departments to ensure new member council goals are met; work with the regional team to determine or develop innovative techniques ensuring the effective delivery of recruitment strategies and new member placement.

The fine print…

  • High School Diploma or equivalent. Preferred but not required: Bachelor’s degree in a related field, or equivalent combination of education and experience.
  • Excellent organizational skills, strong interpersonal skills, and practical communication skills (written and verbal) are a must.
  • Previous experience recruiting volunteers or members, or sales, recruitment, or account management background preferred.
  • This position requires an average of 2-4 work evenings per week during peak recruitment season with extensive travel within the designated territory.
  • This position requires multiple evenings and occasional weekend work.
  • Spanish/Bilingual skills a plus.

Diversity, Equity, Inclusion & Belonging

GSMISTS supports employees and volunteers who deliver and recognizes its responsibility to nurture diversity, equity, inclusion, and belonging, for girls, families, volunteers, and staff. To make the world a better place, we must commit to working together to build an inclusive society. Inclusivity is a big part of the Girl Scout DNA. Girl Scouts is a nonpolitical, nonpartisan organization, we are not red or blue, we are Girl Scouts green and proud!

GSMISTS is an Equal Opportunity Employer

Girl Scouts of Michigan Shore to Shore provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Reasonable accommodation may be made to enable individuals to perform the position’s essential function.

Reports To: Director of Membership

FLSA Status: Salaried, Exempt

Office Location: Grand Rapids Service Center

Girl Scouts of the USA

$$$

Customer Support/Success Specialist – E-Mobility

Piper Maddox has partnered with a technology-first EV charging company building the next generation of solutions to bring the market to 100% mass EV adoption. They are in search of Customer Support/Success Specialists to maintain high-end experiences for both users and clients. This is an opportunity to be a part of a rapidly growing company committed to promoting clean energy.

Responsibilities:

  • Navigate various stakeholder relationships from property managers, landlords, installment managers, and more
  • Project manage the lifecycle of each support ticket in collaboration with internal and external teams with the goal of improving end users’ overall experience
  • Engage with EV drivers or building managers/portfolio owners to resolve reported issues and live-troubleshoot technical problems
  • Manage post-sale client relationships from onboarding to renewal and everything in between

Qualifications:

  • 2-3 years of professional experience in a client-facing or customer success role
  • Previous background in enterprise technology companies or service-oriented businesses
  • Genuine passion for the environment and electric mobility
  • Experience working in the PropTech or multi-family real estate industry is a plus

Benefits:

  • An energetic, high-growth startup environment
  • Unlimited PTO
  • Health, dental, and vision benefits at no cost to the employee

Piper Maddox

Summary:

The Customer Service Assistant (Part-time), reporting directly to the Customer Service Manager in the Brookfield location, will provide general administrative support to all functions within the organization.

This position will be Part-time, and the hours will be Monday-Friday, 9am to 3pm.

Essential Duties and Responsibilities:

  • Monitor and manage conference room calendars for availability.
  • Support customer service team with daily scanning and linking of department documents with P21 software.
  • Answer and screen all calls to distribute appropriately.
  • Provide administrative support to Office and Shop as needed.
  • Assist with coordinating internal and external events.
  • Assist with department projects and running reports within Excel and analyzing the data.
  • Responsible for answering incoming calls to the branch.
  • Other duties as assigned; willing to assist within other departments.

Education/Skills/Experience

Required:

  • HS Diploma or equivalent.
  • Strong Proficiency in the use of Microsoft Office Suite: Word, Excel, PowerPoint, SharePoint & Outlook.
  • Ability to concurrently prioritize multiple projects.
  • Must be self-motivated.
  • Excellent interpersonal skills.

Preferred:

  • 3 years of general office experience.
  • ERP experience. Epicor/Prophet21 is a plus.

Physical Requirements:

  • To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as undue hardship is not imposed.

Anderson Process is an Equal Opportunity Employer

Anderson Process

Do you have a passion for championing girls’ ambition? Would you like to help build the female leaders of tomorrow? Join our team at Girl Scouts of Michigan Shore to Shore and become part of a movement that is 50 million women strong!

We offer amazing benefits:

  • Flexible schedule, typically 36-40 hours per week, more during peak recruitment times
  • 25 days of PTO annually
  • 12 holidays, including five days off between Christmas and New Year’s
  • Medical Benefits: Medical, Dental, Vision, Retirement Plan – 403(b), Short-Term and Long Disability, Life Insurance, HSA, and more.

What are you waiting for? Apply today! Candidates must live in Northern Michigan. Pay for this position starts at $45,000 annually.

This is a hybrid position and does require a person to be located in or near the assigned region. This position will cover the following counties Alcona, Charlevoix, Cheboygan, Crawford, Montmorency, Oscoda, Otsego, and Presque Isle.

The Community Membership Manager will connect with caregivers to girls and talk about joining our organization, helping identify new volunteers who want to bring Girl Scouts to their local community. An outgoing, self-motivated, goal-oriented team player who likes to provide strategic solutions, tell the story of Girl Scouting via presentations, and network with community organizations, corporations, schools, educators, faith-based intuitions, and other community constituents. This individual will attend and host events, in-person and virtually, across a designated territory and directly impact the overall financial success of Girl Scouts of Michigan Shore to Shore (GSMISTS) by bringing the Girl Scout experience to more girls and adults across their territory.

A day in the life of the Membership Recruitment Manager includes but is not limited to:

  • Increase membership of girls and adults for GSMISTS in the designated territory
  • Meet and exceed recruitment goals by developing effective customer service and recruitment strategies through the organization, effectiveness, persistence, and exceptional time management.
  • Identify and seek new member prospects.
  • Establish, develop, and maintain collaborative relationships with organizations and leaders to secure opportunities.
  • Promptly follow up on leads and referrals
  • Coordinate and schedule in-person or virtual sessions to meet with prospective members in a variety of settings and venues; prepare and present information to audiences intended to increase awareness, interest, and membership in GSMISTS.
  • Work with all council departments to ensure new member council goals are met; work with the regional team to determine or develop innovative techniques ensuring the effective delivery of recruitment strategies and new member placement.

The fine print…

  • High School Diploma or equivalent. Preferred but not required: bachelor’s degree in a related field, or equivalent combination of education and experience.
  • Excellent organizational skills, strong interpersonal skills, and practical communication skills (written and verbal) are a must.
  • Previous experience recruiting volunteers or members, or sales, recruitment, or account management background preferred.
  • This position requires an average of 2-4 work evenings per week during peak recruitment season with extensive travel within the designated territory.
  • This position requires multiple evenings and occasional weekend work.

Diversity, Equity, Inclusion & Belonging

GSMISTS supports employees and volunteers who deliver and recognizes its responsibility to nurture diversity, equity, inclusion, and belonging, for girls, families, volunteers, and staff. To make the world a better place, we must commit to working together to build an inclusive society. Inclusivity is a big part of the Girl Scout DNA. Girl Scouts is a nonpolitical, nonpartisan organization, we are not red or blue, we are Girl Scouts green and proud!

GSMISTS is an Equal Opportunity Employer

Girl Scouts of Michigan Shore to Shore provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Reasonable accommodation may be made to enable individuals to perform the position’s essential function.

Reports To: Director of Membership

FLSA Status: Salaried, Exempt

Office Location: Traverse City Service Center

Girl Scouts of the USA

My firm is currently working with a Home Care Agency looking for a Director of Patient Services

Responsibilities

* Ensure clients are well cared for

* Supervise HHA/PCAs providing training and guidance for proper care of clients

* Ensure NYS DOH regulations and OSHA standards are followed

Client Responsibilities

* Initial assessment

* Develop Plan of Care

* Supervisory visit at Start of Care

* Prepare Doctor’s Orders

* Input POC into scheduling software

* Visit clients as needed

* Re-assess clients every 6 months

* Prepare Doctor’s Orders every 6 months

* Interface with other providers servicing clients (Hospice, CHHA, PT)

* Pre-pour meds for clients if necessary

* Supervise additional RNs

* Visit Companion Clients as needed

Caregiver Recruiting/Hiring

* Review HHA/PCA applicant medical records

* Provide Orientation training

o Initial Skills Assessment

Must be located in lower CT or Westchester County

HJW Executive Search LLC

Job Summary:

The Helpdesk Assistant (Facilities Maintenance) provides customer service and resolution to customer personnel who have submitted a work order maintenance ticket. This position monitors databases for work order statuses and upcoming projects.

Pay Rate: $27.28 per hour

Shift: 7:00am – 4:00pm with one hour for lunch

Benefits: Benefits include optional medical, dental, and vision insurances; 401(k) plan with company match; paid time off; paid holidays; training opportunities; and more.

Essential Job Functions:

  • Provide support to the CMMS Administrator/ Planner
  • Provide customer support to clarify and schedule requested work
  • Support batching and dispatching of work orders to facility personnel
  • Maintain current work order tracker and pull data from CMMS to quickly organize critical information
  • Review and audit work orders for completion and quality
  • Work with facility personnel (mechanics, engineers, etc.) to draft and review job plans for preventative maintenance
  • Run system reports for open work orders and completed work orders
  • Assist with the Quality Control Program and enforce adherence to the ISO standards and procedures
  • Quality management plans and supporting documentation to ensure that projects are being built safely on budget, on schedule, within scope, and in conformance with applicable regulations and guidelines
  • Assist with administering the Quality Assurance Program
  • Other duties as assigned

Required Skills, Experience, and Education:

  • High School Diploma or equivalent
  • Minimum two years of experience in data entry and database management
  • Minimum two years of experience in quality control management experience
  • Fast and accurate data entry
  • Strong attention to detail
  • Exceptional communication and customer service skills
  • Ability to maintain established deadlines
  • Team player with good interpersonal skills

Bonus Skills:

  • Emergency management training

Working Environment and Equipment Used:

  • Work takes place in a commercial sized facility in an office environment
  • May be exposed to loud noises from machinery and equipment
  • Standard office equipment such as computers, fax machines, multi-line phone systems, etc.

Physical Requirements:

The requirements listed here are those needed to complete essential job duties. Reasonable accomodation may be provided.

  • Walking or otherwise moving from one location in the job site to another
  • Ability to wear and properly utilize required PPE as necessary
  • Exposure to computer monitors and other screens
  • Sitting or working at a desk for long periods of time
  • Ability to work effectively in a fast-paced environment
  • Repetitive movements of hands, feet, shoulders, arms, wrists, and back for performance of work
  • May be required to sit, stand, kneel, crouch, or squat
  • Ability to work a 40 hour work week

Action Facilities Management, INC (AFM) – is a Woman-Owned Small Business (WOSB) and a Minority Business Enterprise (MBE) established in 2001 that provides services to government and commercial clients in 11 states and the District of Columbia. AFM’s core competencies are in

Integrated Facilities Management such as Operations and Maintenance; Janitorial Services; Security Services; Emergency Management; and Administrative Support.

Action Facilities Management

$$$

Organizational Overview:

Solmax develops solutions and systems infrastructures in environmental market applications transportation, building sites, water management, natural resources, agriculture, horticulture, and other industrial applications. The company’s value is delivered to the market through its knowledge of synthetic extruded liner, woven, nonwoven, knitted, and netting products in customer applications. Solmax is organized regionally with management teams and production locations in the Americas, Europe/Middle East and Asia.

The Solmax Americas business services the North and South American markets through manufacturing locations in Quebec, Georgia, Texas, South Dakota, and South Carolina.

Position Overview:

Solmax’s Civil Infrastructure (CI) Customer Service Group provides industry-leading service through diligent and proactive work both internally, among different departments, and externally, to our customers. The Assistant Customer Service Manager (ACSM) will support the Customer Service Manager (CSM) in managing the CI Customer Service group. Responsibilities include management of personnel, policies, systems, and training, all in a manner to provide excellent customer service, increase customer satisfaction, loyalty, and retention.

Essential Job Functions:

  • Promote a “Service Mentality” within the group through by leadership by example
  • Improve customer service experience, create engaged customers, and facilitate organic growth.
  • Take ownership of customers issues and follow problems through to resolution.
  • Set a clear mission and deploy strategies focused on that mission.
  • Develop and implement service procedures, policies, and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Analyze statistics and compile accurate reports.
  • Recruit, mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment.
  • Keep ahead of industry’s developments and apply best practices to areas of improvement.
  • Control resources and utilize assets to achieve qualitative and quantitative targets.
  • Adhere to, and manage, the approved budget.
  • Ability to solve problems in a timely manner.

Basic Qualifications:

  • Strong “Service Mentality” – have a keen, personal interest in developing and mentoring people, resolving issues quickly and professionally, and demonstrating a sincere commitment to support those around you: “I want to help you”
  • Bachelor’s Degree in an applicable field
  • Minimum 5 years of relevant experience as a Customer Service Manager or Assistant Manager
  • Experience in providing customer service support.
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases, and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead.
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Proficient in technical tools and applications for efficient communication (Microsoft Office Suite apps, ERP System, Teams).

Solmax

Director of Client Service

Location: Chicago, Illinois, USA

Job Description

Harmer Financial Solutions, Inc. (“HFS”) is a project based professional services firm, actively seeking a Director of Client Service (“DCS”) to help manage and further fuel our growth. The ideal candidate will manage all aspects of the sales lifecycle and have experience working in a fast paced environment for a high growth professional services firm. If you enjoy helping your clients succeed while working with a premier Chicago firm, explore the Director of Client Service opportunity at HFS.

Through a consultative business development program, the DCS will sell and deliver HFS’s accounting, finance and audit business service lines to new and existing clients; determine the scope and scale of project opportunities; design and develop meaningful business solutions; align consultants and consulting teams to solve clients business issues and have complete responsibility to negotiate the economics of each transaction. You are a master at managing new business chaos and executing a flawless service delivery model. The DCS will utilize their exceptional communication, technical accounting and relationship management skills to ensure that they are consistently exceeding client’s expectations. This is a unique opportunity to join a premier Chicago professional services firm and manage a world class client portfolio.

Desired Skills and Experience

Professional Experience

  • Minimum of 4 years of Big4 and industry experience in accounting, finance or audit. Prior experience selling professional services preferred.
  • Bachelor’s degree with an emphasis on Accounting or Finance required

Desired Skills & Attributes

  • Naturally partners with clients to understand their business issues and works on creative solutions to solve client’s problems
  • Desire to network with new people and develop long term relationships which lead to business opportunities for the firm
  • Extreme sense of urgency with a passion for growing and building a professional services firm
  • Strong sales, communications, technical accounting, written and oral presentation skills
  • Understands how to develop and manage to a business development plan
  • Opportunistic, innovative and creative – entrepreneurial mindset with can-do mentality
  • Thrives in a fast paced, scrappy, entrepreneurial environment
  • Develops and maintains deep key client relationships
  • Works well on a team, passionate, respectful and full of integrity
  • Strong work ethic, positive attitude and relentless personal drive
  • High attention to detail combined with successful time management skills
  • Working, current knowledge of the accounting industry
  • Self-starter who thrives in an ambiguous environment with constant change
  • Desire to own a personal CRM, sales operations and metrics to manage the full sales funnel
  • Evolve and manage KPIs and achieve revenue targets
  • Develop and manage pricing and contractual policies and processes
  • Assist in local marketing activities, participate in relevant industry groups and generally create awareness of the firm
  • Participate in networking organizations and events, helping to build the HFS brand in the marketplace
  • Thrives on sales, closing deals and servicing world class clients

HFS offers an attractive compensation and benefits package that includes: unlimited earning potential with no upper limits or caps, medical/dental/vision and life insurance, 401(k) and vacation. The long-term success of this individual will only be limited by his/her performance.

HFS is an Equal Employment Opportunity Employer

HARMER FINANCIAL SOLUTIONS, INC.

$$$

About the Role…

The Front Office is the heart of every single one of our hotels. It’s the team that first greets guests when they step inside 1 Hotel San Francisco, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem-solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest.

We’re currently seeking an impossibly charismatic Director of Front Office at 1 Hotel San Francisco.

Our dream candidate intimately understands the dynamics of this role and how it dramatically impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we’d love to hear from you.

About you…

  • Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office Management role, preferably within an upper upscale or luxury hotel environment.
  • A post-secondary diploma or degree would be a plus.
  • Advanced knowledge of front office operations, a strong leader, and a proven track record in guest and team member engagement and financial performance.
  • Excels at communication, both verbal and written.
  • Is able to accommodate a flexible schedule to include days, evenings, weekends, and holidays.

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

  • Designed by Nature work environment
  • Work/Life Balance: Starting 144 hours Paid Time Off, 9 paid Holidays (Earth Day is a holiday)
  • Pre-tax benefits to encourage commuting, and even free bicycle parking
  • Pay it Forward: Annual 8 hours paid to volunteer & hotel organized volunteer opportunities
  • Health & Wellness- Company paid Medical, Dental & Vision; Company paid Health and Wellness program to promote healthy living; delicious, healthy complimentary snacks and beverages.
  • Retirement Planning: 401(k)/retirement savings plan
  • Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
  • Team Member Recognition program – Earn rewards and pay it forward, while doing all the good you can!

1 Hotels

Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.

The Ford Agency is actively recruiting a confident Membership Manager to join a national association. The Manager will supervise a team of 5, and serve as a subject matter expert and provide corporate membership solutions to C-suite and directors at leading organizations. This role will collaborate with senior leadership to drive member engagement and retention as well as develop and improve upon existing membership benefits and services to increase revenue for the association. A large part of this role will be managing, coaching, and mentoring a team! This is a fantastic opportunity for a membership professional looking to mentor and motivate a team of professionals as they drive member engagement!

Responsibilities Include:

  • Engage with members about challenges that they’re facing and provide relevant solutions
  • Oversee the membership lifecycle from onboarding to renewal/conversion
  • Manage, mentor and identify ways to train or provide professional development opportunities to team members
  • Develop and implement strategies to drive member engagement and retention
  • Collaborate with leadership and various teams to increase the value of membership and develop new member benefits and services
  • Analyze and report on various metrics to monitor prospects and members
  • Represent the association at various events

Qualifications Include:

  • Bachelor’s degree
  • 5+ years in account management
  • 2+ years of direct people management experience required
  • Ability to become a subject matter expert on corporate governance and board leadership
  • Excellent communication and writing skills
  • Excellent relationship-building skills
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook) and CRM

The Ford Agency is a recruiting firm based in Washington, D.C. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.

This is a direct hire position. For immediate consideration, please submit your resume to:

ATTN: Senior Membership Manager

Email: [email protected]

To see more open positions available through The Ford Agency, please check out our website at www.ford-agency.com.

The Ford Agency

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