Account Service Manager

Job in a nutshell:

Join our dynamic team as an Account Service Manager, where you’ll lead and inspire a thriving workforce of over 1000 professionals.

Your mission: to cultivate and elevate client relationships, steering the seamless execution of cutting-edge IT infrastructure projects. We’re seeking a strategic thinker with unparalleled leadership prowess and exceptional client engagement skills to make an impact in this pivotal role. If you’re ready to elevate your career and be at the forefront of innovation, apply now!

What will you be doing:

• Operational leadership of teams.
• Lead and manage a global team of over 1000 staff members, providing guidance, coaching, and support to ensure high performance.
• Develop and implement strategies to enhance team efficiency, productivity, and overall effectiveness while improving performance.
• Foster a positive and collaborative work environment, promoting a culture of continuous improvement.
• Make strategic decisions regarding staffing levels, talent development, and organizational structure.
• Oversee the recruitment and onboarding process for new staff, ensuring a skilled and motivated workforce. Customer engagement and communication.
• Build and maintain strong relationships with senior customer leaders, understanding their business goals, operational challenges, and IT service needs.
• Act as the senior operations point of contact for clients, addressing concerns, resolving issues, and ensuring client satisfaction.
• Collaborate with clients to identify opportunities for service improvements and innovation.
• Communicate effectively with customer with data analysis, clear presentations, risk letters and compelling summation of activities.
• Drive the development of long-term relationships with key clients, positioning the company as a trusted partner in their IT infrastructure strategy. Contract and financial management.
• Control of contract implementation to achieve contractual margin through cost control. •
• Ensure increased activity, profitability, and customer satisfaction (at tactical level).
• Ensure that the contract and service are delivered as planned, in line with service commitments, and remain adapted to the customer’s business.
• Manage the contractual landscape (including third parties).
• Establishment and operation of risk management, following the Atos risk processes.
• Support of invoicing and financial processes for the contract.

Requirements:

• At least 10 years’ experience as an executive service delivery leader.
• Experience on managing large teams is a must (500+ people onshore and offshore)
• Strong vendor management experience
• Over 15 years of IT infrastructure services and project management.
• Extensive knowledge of customer business particularly in media and entertainment (preferred)
• Over 15 years experience of IT outsourcing contract and customer management.
• Experience leading a large global team with direct and indirect reporting structures.

Atos