Manager – Mobile Food and Volunteer Engagement Programs

The Position:

The Manager of Mobile Food and Volunteer programs is responsible for leading all activities of Gleaners’ Community Mobile (CM), School Food Mobile (SFM) and Senior Food Mobile (SrFM), programs, including the planning, implementation, evaluation and reporting of program execution and impact in our five-county region. The manager is also responsible for leading Gleaners’ Volunteer Engagement program, including recruitment, implementation, evaluation and program tracking and reporting, to both meet internal work needs as well as to ensure the volunteer experience is organized, meaningful, and engaging.

Essential Duties and Responsibilities:

• Lead appropriate planning for all assigned programs, including engaging cross-functional expertise, developing required schedules and processes; and implementing resource allocation sufficient to ensure robust program execution to deliverables.
• Manage all programs to meet performance targets; track and report performance in a timely, accurate and effective manner.
• Evaluate programs’ effectiveness and implement process and program improvements as appropriate.
• Lead the Gleaners’ CM, SFM and SrFM program in adherence to the United States Department of Agriculture (USDA) and Feeding America (FA) standards, and the policies and procedures established by GCFB, while appropriately adapting programming to local needs.
• Manage mobile program food inventory and orders in line with nutritional guidelines and budgetary parameters; work collaboratively with warehouse operations to ensure most efficient and effective food and inventory management.
• Manage USDA food distribution through CM, SFM and SrFM programs in line with federal/local requirements including compilation of documentation for USDA audit.
• Plan, develop, and conduct ongoing training for site partners–manage mobile site visits with adherence to FA standards.
• Engage and work with internal stakeholders to identify and onboard new mobile sites.
• Accomplishes staff job results by recruiting, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; enforcing policies and procedures.
• Maintain systems to check volunteer work quality control and ensure adequate numbers of volunteers are engaged to meet operational and programmatic needs.
• Establish relationships and further engage volunteer organizations and individuals, identifying and acting on opportunities for food- and fund-raising.
• Interact with the media on behalf of Gleaners, as requested and approved by communications—provide frequently-refreshed orientations and tours for volunteer contacts as needed.
• Promote and enable a positive work environment where team members feel empowered, engaged, and connected to Gleaners’ mission and strategic plan. Foster a culture of professionalism, safety, and excellence.
• Demonstrate and support the Gleaners’ mission, vision and values throughout all professional responsibilities and activities.

Other duties as assigned.

Qualifications:

• Bachelor’s Degree preferred.
• Demonstrated ability to deliver results to program targets; manage conflict; take initiative to

proactively address issues.

• At least two years of supervisory experience required; demonstrated successful program

management preferred.

• Demonstrated experience in multi-tasking, taking initiative, problem-solving, quickly adapting to

change, and successfully working under pressure/time constraints.

• Experience prioritizing, and supervising multiple sites or accounts, required.
• Effective, professional communication skills (written and verbal) and ability to provide consistent,

exceptional customer service, required.

• Bilingual, Spanish and/or Arabic, a plus.
• Demonstrated ability to work collaboratively and build relationships to achieve desired results.
• Requires the ability to work with diverse populations; understanding of Detroit and Southeastern

Michigan preferred.

• Valid driver’s license and proof of insurance required.
• Serv-Safe certification desirable, but not required. 

Application Process:

For additional job details go to:

https://www.gcfb.org/careers

Interested parties should send cover letter and résumé to Human Resources at:

[email protected]

Gleaners Community Food Bank of Southeastern Michigan