Client Success Manager

Who are we?

In business, as in life, relationships are everything. Founded by two former S&P 500 CEO’s and a presidential press secretary, Leadership Connect is the premier information service built for developing relationships that impact decisions in government, business, and media. Using a combination of deep research expertise and cutting-edge technology, we help our clients win business and influence policy across a wide range of specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.

What Is It Like to Work Here?

We encourage all our Connectors to excel by offering competitive compensation for top talent. We foster a friendly and fun environment, with regular team-building events, happy hours, and more. We celebrate transparency among departments, with monthly town halls led by our CEO to answer questions about business plans, product direction, and company goals. As for your time outside the office, we have flexible PTO policies so you can enjoy your world away from us and focus on your family.

About You:

• You possess excellent written and verbal communication skills
• You are intellectually curious about our clients’ organizations (e.g. government, large corporations, media, non-profits)
• You are highly organized and have superior time management skills to handle a lot of relationships
• You have excellent research skills
• You are proficient with CRM, preferably Salesforce.
• You want to work in a fast-paced environment where you can contribute to the development and implementation of new processes.
• You are a recent college grad with up to 3 years’ experience

About the Role:

• Researching key users within our accounts and meeting them to expand usage.
• Sharing best practices and training new and existing clients
• Helping users over the phone and in-person to solve their relationship development challenges
• Direct client facing exposure with senior users
• Collaborate with our content, product, and front office teams on improving our product and expanding our client base.

Benefits/Rewards:

• Awesome medical insurance plan
• Dental insurance
• Life & Disability insurance
• Flexible spending and health savings accounts
• Unlimited PTO!
• Eleven Holidays
• $3,000 Employee Referral Program
• Employer contribution to 401(k) plan
• Rewards and recognition programs

The likely “next step” for this position is a transition into product, account management, or sales.

Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Leadership Connect