Leonardo

Summary of Position:

To manage the In Service activities of each assigned Customer fleet, ensuring that all objectives are achieved effectively in accordance with contractual commitments and Customer operational requirements. Communication with the Customer, on a routine basis the main Customer Support issues, working together with all the Customer Support departments. Coordinate regular program review meetings/operators conference with Customers. Develop and manage Continuous Satisfaction/Improvements plans to ensure customer satisfaction. Establish and monitor Customer Support performance matrix for each assigned Customers. Coordinate interdepartmental activities across the following disciplines: Service Engineering, Materials, Training, “on site” Maintenance Service, Program Management, Contract Management, in support of customer requirements. Manage the Entry-Into-Service phase of new delivered fleets, coordinating with the Customer the preparation of all the logistic support activities.

Support performance matrix for each assigned Customers. Coordinate interdepartmental activities across the following disciplines: Service Engineering, Materials, Training, “on site” Maintenance Service, Program Management, Contract Management, in support of customer requirements. Manage the Entry-Into-Service phase of new delivered fleets, coordinating with the Customer the preparation of all the logistic support activities.

*Bilingual in English/Spanish is a requirement

Leonardo