Total Aviation Staffing

Our client provides a broad and growing portfolio of worldwide technical services in MRO (maintenance, repair, and overhaul), Engineering, Component Repair, and Parts Development. They support narrow and wide-body aircraft operators in the commercial and government aviation markets. Since its founding in 1970, they have received numerous industry awards for its support of turn-key fleet transition and integration, aircraft modifications, aircraft heavy maintenance, design services, and component repair of accessories, structures, flight control surfaces, fuel components, complex composites, hydraulics, pneumatics, heat exchangers and electrical components.

They are currently recruiting for a Director, Aircraft Maintenance in Kansas City, MO.

What Is In It For You

Salary: $122,000 – $182,000 + including potential bonuses (Recruiting and Incentive Programs)

Position Type: Permanent – Full-time

Benefits: Medical, Dental, 401K, Disability, Company-provided Life Insurance

A Day in the Life of The Director, Aircraft Maintenance

With minimal oversight, as the Director, Aircraft Maintenance, you will be responsible for maintaining a Business Unit that ensures that all personnel perform their duties in compliance with the requirements of the company’s repair station manual and that all maintenance of aircraft is performed in accordance with approved Federal Aviation Administration, manufacturer, and customer procedures and requirements at company’s Airframe locations. Responsible for leading, directing, and controlling the resources required to accomplish compliance goals successfully.

Essential Duties of The Director, Aircraft Maintenance

• Provides consistent daily direction to first-line reporting managers in assigned Airframe locations.
• Walks the operations floor daily, attends organized boardwalks, and provides guidance and leadership when needed.
• Reviews the work performed and the coordination of personnel according to the demands of maintenance scheduling and priorities.
• Partners with Human Resources in the hiring and qualification of maintenance personnel as determined by experience, training, and performance.
• Works closely with support team leaders and others to ensure work scopes are scheduled, planned, and accomplished in a manner conducive to proper completion.
• Ensures that maintenance is properly performed in accordance with repair station procedures.
• Responsible for the Safety and Quality, and daily emphasis, to ensure compliance.
• Partners with Project Managers and Program Management to ensure timely and sufficient customer communication and coordination.
• Serves as a key point of contact for customers, including resolution of customer concerns.
• Provides input in developing long-range goals and objectives as well as clear metrics to measure success.

Education and Experience:

• Bachelor’s degree in a related field preferred.
• Minimum of ten (10) years experience in commercial aircraft maintenance and/or MRO.
• Minimum of six (6) years’ MRO management experience preferred.

PHYSICAL EFFORT AND DEXTERITY:

While performing the duties of this job, the employee will be required to sit, use their hands and arms, talk or hear, and focus on objects close up. The employee must also stand, walk, stoop, kneel, crouch, or crawl. The employee may be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Compensation

This position’s full base pay range is $122,000 – $182,000 annualized, excluding benefits or potential bonuses. The lower end of the range represents the target base pay for those beginning or developing in the role. The higher end of the range is intended for those who have mastered the role, with proven significant expertise, high achievement, and specialized skills. If you are hired, your salary will be based on factors including skills, education, and experience. In addition to those factors – we consider the internal equity of our current employees when determining offers. This position is eligible for an annual bonus. We also offer a generous benefits package, as detailed below.

Benefits

The company offers employees a wide range of benefit options to support their families’ health and financial security.

Health: To give employees the flexibility to select the coverage that best meets their family’s needs, the company offers a choice of comprehensive medical/pharmacy plans, dental and vision plans, health and dependent care flexible spending accounts, and voluntary benefits, including accident and critical illness.

Financial: The company 401(k) plan includes employer matching contributions and various investment options to help employees reach their financial goals. Employees also have access to financial advisors at no cost for personalized, professional, licensed assistance. The company provides company-paid life and disability insurance, with an option to purchase more. Other available benefits include legal services and discounted home and pet insurance.

Time-Off: The company supports employee work-life balance by providing paid time off (PTO), paid holidays, and parental leave. PTO accruals start at 104 hours annually, and employees receive 64 hours of holiday leave throughout the year.

Incentive Program: Employees are eligible for an incentive plan based on their role within the organization.

Tuition/License Assistance: The company offers a generous tuition reimbursement program, including Aviation Maintenance Technology (AMT) student loan repayment, Airframe/Powerplant (A&P) certification (coursework and/or testing), and business-related degrees.

Employee Assistance Program: The company makes access to support easy for our employees and their families through our Employee Assistance Program, with confidential 24/7 counseling and referrals for help with life’s challenges.

Discounts: The company has partnered with local and national vendors to provide employees with discounts on entertainment, mobile phones and services, computer hardware and software, gym memberships, rental cars, and more.

Career Development: The company Academy programs offer technical skills and leadership training opportunities for those looking to add skills to their technical toolbox or move into a leadership role. Our Apprenticeship Program offers robust on-the-job training for anyone looking to begin a career in aviation maintenance.

If you are interested in the Director, Aircraft Maintenance job in Kansas City, MO, apply today!

• ​​This vacancy is being advertised by Total Aviation Staffing, LLC. The services advertised by Total Aviation Staffing, LLC are those of an Employment Agency.

Total Aviation Staffing

We are currently recruiting for a Customer Service Manager job in Doral Florida.

You’ll be working with a company that performs full CFM56 performance restorations, special repairs, piece parts and module repairs as well as engine exchanges and field service support globally. They are a high-performance FAA 145 / EASA Certified Repair Station and a CASE registered organization. They specialize in offering creative and cost-effective solutions for the CFM56 (-7B, -5B, -3) Engine Series by maintaining its 3 cornerstones – Custom Tailored Solutions, Extraordinary Responsiveness and World Class EGT Margins.

What Is In It For You

Salary: $65,00 – $70,000 depending on experience

Benefits: Health, Dental and Vision insurance; Life insurance; Short term and long-term disability; Aflac supplemental insurance; Paid vacation and sick days; Paid holidays; 401k with employer match

Schedule:CSM – 7:30 AM – 5:00 PM (travel required)

Our Clients Story

Our client has been established since 2009 and has had a breakthrough in the jet engine maintenance industry serving airlines, lessors, and aviation organizations worldwide. Being part of this company means having opportunities to make a difference. They are committed to Quality and continually invest in people, processes and technology in support of this.

They place great priority in their employees and building up their team members. They are committed to building their employees and growing them to become great leaders. This adds tremendous value not only to their organization, but also to their community and to everyone that is touched by the passion their workforce has to offer.

Job Description

The Customer Service Manager will be responsible for all aspects of receiving customer inquiries, determining cost estimate, providing quotes, receiving and interpreting work scopes, reporting progress and providing status reports to customers. Additionally, the CSM will reconcile estimates, capture costs of additional work required, and total repair costs with accounting. The CSM will also communicate invoices to customers, acting as contact person for any customer quality control and records issues, all the while, soliciting engine, piece part, and field service repairs. Incumbent shall report to the Senior Customer Service Manager.

Essential Job Functions For the Customer Service Manager Position In Miami, FL A Day In The Life of a Customer Service Manager

• Weekly status reports to customers to include engine status per module, any additional findings during shop visit, and any revised schedule and/or cost estimates
• Attending production meetings – serving as liaison between customer and GEM – while production is reviewing their customer’s engine
• Ensuring GEM has a purchase order and relevant engine information to provide most accurate cost estimate prior to starting work on engine parts or per module.
• Strong communication between GEM and customers, and foster a highly engaged and collaborative working relationship
• Processing invoices in a timely and accurate manner
• Providing customers accurate and detailed cost estimates, as well as ensuring customers are well informed of invoice amounts
• Maximizing profit margins by managing part purchases, repairs, and usage on customer engines
• Occasional travel when needed and additional work hours when required
• Ensuring upmost customer satisfaction and addressing any customer feedback
• Post-mortem reports to including customer revenue and profit margins by work order
• Effective communications to internal and external customer base, and serving as backup for their CSM team members
• Leadership ability to promote and foster a continuous improvement culture
• Visiting core customers when necessary and/or required
• Producing trip reports and other communication methods to alert/inform management of customer needs and requirements

Qualifications Required

• Bachelor’s Degree in Engineering (Aerospace or Industrial preferred), Project Management, Financial Engineering, Sales and Marketing or equivalent.
• Experience with CFM 56 product line and knowledge of the assembly/disassembly process
• Have a strong desire to succeed and willing to work additional hours when required
• Demonstrates exceptional written and oral communication skills
• Strong consulting/negotiation skills with the capacity to deliver superior customer service
• Team player versed in managing and resolving conflict
• Excellent customer service and interpersonal skills
• Must be able to work under pressure and demonstrate discretion, fairness, and a persuasive, congenial personality – able to maintain synergy with the department
• Highly organized and detailed-oriented with flexible work style
• Commitment to ethical standards, confidentiality, and personal integrity
• Demonstrates proficiency with MS Office, i.e., Outlook, Excel, Word, Power Point
• Language – English, business proficiency

Preferred

• Language – Spanish, business proficiency
• Quantum aviation software experience

If you are interested in the Customer Service Manager in Miami, Florida apply today!

​​This vacancy is being advertised by Total Aviation Staffing, LLC. The services advertised by Total Aviation Staffing; LLC are those of an Employment Agency.

Total Aviation Staffing