Five Star Parks and Attractions

Our company creates an exciting career for passionate individuals to share in bringing entertainment and fun to our guests! Our vision is to create a safe and fun space for families of all ages to have the best in modern entertainment. We are looking for a General Manager to oversee all staff, budgets, and operations of the local business unit. General Manager responsibilities include formulating overall strategy, managing people, and enforcing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are maximized.

Accountabilities: (Onsite: must live in or around surrounding area)

·        Oversee daily operations of all team at your facility

·        Manage facility in accordance with the forecasted budget for your location

·        Actively looking for ways to improve revenue

·        Control expenses, especially daily hours and labor dollars including OT

·        Ensure late/no show documented

·        Complete daily physical inspection checklists and resolve/report insufficiencies for repair

·        Notify next level of supervision of problems must be tagged, reported & follow-up

·        Verify park is clean. Delegate cleaning duties to team members

·        Walk through each facility to inspect for general maintenance throughout the day

·        Ensure management staff is reporting needed maintenance to appropriate person and checking restrooms frequently

·        Ensure the management staff is approving clock-in/out punches each shift

·        Oversee management of daily schedule template the previous day to ensure all slots are covered

·        Recruit, interview, hire, onboard and retain team members

·        Assess team members for training and re-training needs

·        Ensure that management at your facility is actively recognizing team members who go above and beyond

·        Field and resolve guest complaints

·        Complete guest and team member incident reports as needed and submit in a timely manner and report to the COO & VP of HR

·        Oversee weekly scheduling of team members

·        Ensure daily bank deposit and cash audit report are turned in each morning

·        Monitor and accountable for safe count and procedures for reporting purposes

·        Code and turn in all vendor, supplier, purchase receipts as soon as received

·        Ensure proper cash handling procedures are being followed

·        Inform Safety & Training Manager of revisions that need to be completed

·        For parks that have alcoholic beverages, assure alcoholic beverage guidelines local and state are adhered to.

·        Monitoring and controlling inventory levels of merchandise and supplies used both by team members and for guest sales

·        Assist with ride audits if needed. Retrain/coach as needed

·        Attend mandatory weekly meetings

·        Reviews of processes and procedures to constantly look for ways to improve and be more efficient

·        Keep employees informed on culture, standards, and any updates such as sales specials or new job opportunities

·        Other duties as assigned

Skills/Competencies Required:

·        Strong teamwork ethic and attitude

·        Attention to detail

·        Be Passionate when mentoring team members

·        Time management and a sense of urgency

·        Leadership skills

·        Experience with Microsoft suite

Education, Qualifications and Experience:

·        Must be at least 21 years of age

·        Must have at least one year management or supervisory experience

·        Must be able to work weekends and holidays

·        Must be able to work up to 45 hours per week, weekend availability required

·        Must have a bachelor’s degree or equivalent combination of relevant education and experience

·        Able to stand for long periods of time

·        Able to lift 50lbs

·        Valid driver’s license required

·        Authorized to work in the United States

Five Star Parks and Attractions

Our company creates an exciting career for passionate individuals to share in bringing entertainment and fun to our guests! Our vision is to create a safe and fun space for families of all ages to have the best in modern entertainment. We are looking for a General Manager to oversee all staff, budgets, and operations of the local business unit. General Manager responsibilities include formulating overall strategy, managing people, and enforcing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are maximized.

Accountabilities:

• Supervise staff of anywhere from 40-80+
• Design strategy and set goals for growth
• Oversee recruitment and training of new employees
• Prepare regular reports to corporate management (i.e. receipts, payouts, P&L, etc)
• Oversee day-to-day operations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Principle Duties and Responsibilities:

• Work with Recruiter to schedule and conduct candidate interviews and orientations
• Oversee training of employees at your location
• Train and communicate with Shift Manager positions on a daily basis
• Be familiar with our Embed swiper system and Centeredge POS system
• Handle escalated customer complaints, issues, or questions as needed
• Keep employees informed on culture, standards, and any updates such as sales specials or new job opportunities
• Communicate daily with team members
• Maintain a safety-focused attitude at all times
• On call for special projects or holidays

Skills/Competencies Required:

• Strong teamwork ethic and attitude
• Attention to detail
• Passion for their work
• Time management and a sense of urgency
• Leadership skills

Education, Qualifications and Experience:

• Must be at least 21 years of age
• Must have at least one year management or supervisory experience
• Must be able to work weekends and holidays
• Must be able to work up to 45 hours per week, availability to work every weekend
• Must have a bachelor’s degree or equivalent combination of relevant education and experience
• Able to stand for long periods of time
• Able to lift 39lbs unaided
• Valid driver’s license required
• Authorized to work in the United States

Five Star Parks and Attractions

Scene75 is proud member of the Five Star Parks and Attractions Family of Fun and an incredible indoor theme park and event space built for fun for all ages.

Not only do we have hundreds of arcade games, go karts, mini golf, roller coasters, laser tag, and jump attractions… we also have some of the best party and event spaces in the city.

We want to fill it with someone who has the local knowledge and experience selling events to both the youth, adult, social and corporate markets. The position is anchored in a very nice compensation package with un-capped commission, incredible operations team that wants you to sell and for them to execute, along with a wonderful health and benefits package, plus a work-flow related schedule makes this a very attractive role.

Responsibilities

·     This position reports directly to the Wedding & Event Director and is responsible for the selling, planning and coordinating of all aspects of birthday, private event and corporate meeting functions held at the park.

·     Help solicit new customer relationships while maintaining existing relationships that drive revenue and events throughout the year

·     External markets may encompass birthdays, school events and lock-in, field trips, corporate events/meetings/training, receptions, and personal milestone events; (others may include holiday parties, school athletic banquets, and fundraisers.

·     The Sales Manager will be an ambassador for the park, fostering relationships with individuals & corporations who book events to maintain repeatable and predictable business while prospecting for new events.

·     The role extends eternally from the park to community and networking events which heighten awareness within the city and is also responsible for being a positive role model in both social media formats and public forums by being active and showing consistent participation in all public-facing opportunities

·     This position works closely with the operations team and the entire staff to communicate upcoming events.

·     S/he is responsible for generating a definitive sales and marketing plan to achieve departmental revenue goals which meet and exceed sales goals and budgets

Qualifications

·     3 years of related experience preferably in hospitality/service industry, or equivalent combination of education and experience

·     Knowledge of how to use social media to drive sales is required: Including Linkedin, Facebook, Instagram, Pinterest etc…

·     Must have a positive, engaging, and team-oriented view on the workplace.

·     Proficient in computer software including Microsoft Word, Excel and CRM

·     Solid time management, organization and prioritization skills;

·     Excellent customer service orientation and focus on customer satisfaction required

·     Strong leadership and people skills, plus the ability to build and foster a team environment desired

·     Valid driver’s license required

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

·     While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, talk, read, write, climb, balance, reach, stoop, kneel, crouch or crawl. May be required to lift or move objects up to 20 pounds..

Five Star Parks and Attractions