Open Jobs:
Unishippers
Customer Success Manager
Overview: Team driven environment, assisting customers with their daily shipping needs through email ticketing system, phone, and basic sales support.
Task Breakdown (Including but not limited to):
- Quoting and Booking Shipments for Customers (LTL, Volume, UPS)
- Vendor Routing
- Voiding Shipments
- Carrier Pick Up/Delivery ETA’s
- Missed Pick Ups/Obtaining PRO Tracking Number
- Tracking/Tracing In-Transit Shipments
- Document Retrieval
- Basic knowledge of Carrier Tariffs
- Basic Billing/Dispute Knowledge
- Assisting Customer with Re-Routes, Class/NMFC, and Industry Questions
- OS&D (Missing/Damaged Freight) Investigation and Customer Assistance
- Hazmat Freight
- Hours: 10:30 AM – 7 PM, 11:30 AM – 8:00 PM
Salary: $40,000 base with opportunity for bonuses each quarter. Full benefit options and AMAZING culture & training!
Unishippers
