The Intersect Group

The Product Manager will have responsibility to deliver a digital product that power our client’s technology stack. This position will play a critical role in driving the 12-18 months roadmap for our consumer-facing digital solutions for our Customer Service domain.

Product Manager Responsibilities:

• Deliver a digital product that powers our client’s technology stack.
• Drive the 12-18 month roadmap for consumer-facing digital solutions in the Web.
• Prioritize consumer and business opportunities and assess business cases for capital investment.
• Define core business requirements and oversee the delivery of technology solutions from engineering partners.
• Review competitive landscape and business trends.
• Develop a roadmap of business/strategic opportunities and prioritize and sequence deliverables.
• Communicate vision and objectives to business stakeholders and engineering partners to establish cross-functional alignment.
• Balance deliverables against capital budget and engineering capacities.
• Provide transparency into work progress and monitor business impact.
• Report key learnings and future plans based on results.

Required Skills and Qualifications:

• Strategic mindset with the ability to execute tasks and projects effectively.
• Experience in complex services and solutions.
• Background in product management, program management, or solutions.
• Ability to react with urgency to situations requiring quick turnaround.

Knowledge, Skills, & Responsibilities

· Deep understanding of ecommerce business, consumer mindset, digital user experience, digital design frameworks and processes

· Strong analytical skills and an ability to lead data-driven discussions to drive alignment around prioritization and impact

· Equipped with the digital technical fluency to be capable of understanding technical constraints and prioritizing and discussing tradeoffs between development and business teams

· Knowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post launch performance measurement and management)

· Deep knowledge of agile delivery principles

· Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirements

· Excellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiences

· Excellent problem-solving skills – ability to adapt quickly to changing business priorities and overcome unexpected challenges

· Strong project/workflow management, prioritization, and negotiating skills

· Ability to influence cross-functional teams and deliver results; conscientious about meeting project deadlines

· Passion for the restaurant industry and a strong desire to help shape the future at our client with entrepreneurial spirit

Self-starter personality who can operate with minimal supervision

The Intersect Group