The Edge Group

Client Services Manager, Construction

Bellaire, TX

POSITION SUMMARY

Pricing and Sales Support:

• Review project/bid specifications for fit and pricing concerns; seek help from engineering as needed.
• Partner with Engineering to provide custom pricing as needed for sales team and distributors
• Work with Engineering and Finance to coordinate paperwork packages for RFP and contract requirements
• Review and confirm draft sales proposals
• Review and respond to engineering / technical inquiries from sales team and distributors; seek assistance from engineering as needed.

Lead Sorting and Management:

• Responsible for inbound customer sales requests & initial entry into CRM
• Review inbound leads for technical complexity & distribute to sales team as appropriate
• Receive, check and confirm distributor lead registrations
• Apply rules for involvement of sales team with distributor opportunities as appropriate

Project Support:

• Prepare proposals and information responses for major projects
• Provide technical support during submittal process
• Manage and respond to bulletins/RFIs for active projects

Back Office Technical Document Management:

• Periodic review and prompting for open Sales action items in Quickbase (online CRM/ sales support system)
• Manage, build, and maintain library of forms, documents, and technical literature
• Periodic audit of sales data and information entry into Quickbase
• ISO 9001 assistance, including compliance and recommendations for improvement.

Education/Qualifications (preferred):

• Five to ten years of work experience in or servicing the construction industry.
• Associates degree in Engineering or technical field or equivalent experience.
• Prefer BS in related field (Engineering, Construction Management, Industrial)
• Minimum five years of proven sales experience preferred. At least three years in outside sales in a construction or engineering environment
• Proficiency in data entry/organization via CRM platform (Salesforce experience preferred)

Success Characteristics:

• Strong prioritization, coordination, and needs satisfaction skills, Self-directed and self-motivated. Strong sense of urgency to help our customers win.
• Demonstrated ability to achieve sales results.
• Strong interpersonal skills and ability to develop rapport with key business decision-makers. Demonstrated ability to influence decision makers for a value-added product and system.
• Good administrative and time management skills.

The Edge Group