Grand Sierra Resort

SUMMARY

The Assistant Entertainment Manager will assist in leading and managing the Entertainment team with a focus on the VIP host staff and in generating revenue through the development and servicing of relationships with existing and potential target guests. The candidate will be responsible for the quality of service offered to patrons of all Grand Sierra Resort Entertainment venues.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Manage and lead Entertainment team members to garner VIP leads by actively soliciting target guests through telephone calls, social media, email communication and physical visits.
• Develop strategies in coordination with Convention sales, Junior VIP hosts and GSR casino marketing to maximize sales through communication and training.
• Host activities for target guests both on and off the property.
• Manage the VIP staff and also accompany VIP hosts in cold calling guests and conducting sales presentations to potential guests by physically visiting businesses throughout target areas.
• Coordinate leads internal and external and distribute them to staff.
• Track VIP table reservations in the Ur Venue Driver, including the guest’s full name, cell number and e-mail address.
• Responsible for accounting and analyzing sales and commissions.
• Knowledge of social media to generate sales.
• Must have a great attitude and must be a leader.
• Interview, hire, coach and counsel team members as well as train and monitor team member performance to ensure company guidelines are followed and our guests are receiving the best service possible.
• Analyze feedback from guests, make logical judgments and take action to implement suggestions for improvement.
• Ability to prioritize workload and meet deadlines.
• Assist with weekly and monthly TM schedules.

QUALIFICATIONS

• Prior outside sales experience and operations experience required.
• Present a professional appearance.
• Provide a friendly, personal, and a willingness to interact with guests effectively.
• Provide professional guest service.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Aware of all property events and activities and utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the company and to potential customers.
• Working knowledge of POS terminals.

Grand Sierra Resort

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• Assist in developing, implementing, executing and facilitating training courses in areas such as: supervisory, leadership, team member development, business operations, team member orientation, and specialized skill programs.
• Oversee all training programs as directed by the Vice President of Human Resources to ensure consistency, and quality of content.
• Oversee company compliance training program to ensure team members adhere to company procedures and standards, while in accordance with the law and state requirements.
• Oversee all communication for team members such as creating newsletters, posting updates on the GSR Facebook page, LinkedIn, Glassdoor, sending emails about company information, creating and posting back of house posters, digital signage and creating new methods to improve communication.
• Engage all departments with dedicated back-of-house communication boards in offices/break rooms, ensuring content is relevant, recent, to brand standards, and includes contacts and/or SOP references.
• Oversee the management of raffle prize/gift card distributions in line with compliance and chain of custody guidelines.
• Oversee the management of property wide team member anniversary, loyalty and retirement recognition programs.
• Manage the team member suggestion program including the collection/distribution of forms, executive replies and follow up communication.
• Assist and manage the annual team member engagement survey and hold department meetings with the support of the Guest Experience team.
• Actively seek out ways to increase team member engagement, communicate workplace benefits and reduce turnover.
• Manage the budgeting process for team member communications and events, including creating pro-formas and post-formas; keeping expenses in line with budget.
• Plan, organize and execute a wide variety of team member events such as company picnics, community events, Team Member of the Quarter/Year, company holiday parties and other pop up events that support team member engagement and morale.
• Develop, author and maintain HR Communication SOPs on the GSR Intranet.
• Work closely with the Vice President of Human Resources and others in establishing project deadlines and sets timeframes in the instructional design process.
• Demonstrate a high level of integrity and maintain strict confidentiality.
• As directed, participate in property committees, focus groups, and team member engagement initiatives.
• Administration duties, to include scheduling and set-up, materials preparation, participant tracking and general filing as needed for events.
• Enthusiastically support, actively promote, and demonstrate superior guest service in accordance with company standards.
• Ensure behavior and appearance are in compliance with company standards.
• Maintain a professional work environment with management and staff.
• Perform other duties as may be assigned by department and/or company management

KNOWLEDGE/SKILLS/ABILITIES

• Able to work autonomously and within a team without constant direction or supervision.
• Excellent verbal, written, and oral communication skills including public speaking.
• Excellent Microsoft office skills such as Publisher, PowerPoint, Word and Excel. Knowledge of Adobe Illustrator and Photoshop preferred.
• Must possess interpersonal skills to deal effectively with business contacts and team members at all levels of the company. Must possess a strong attention to detail and presentation skills.
• Ability to multitask in a fast paced environment and highly energetic.
• Ability to speak Spanish preferred but not required.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in communications or equivalent with 2-5 years of experience in HR, communications, training and development, and/or event planning.
• Marketing and graphic design experience required in order to perform duties using contemporary technology, programs and systems.

Grand Sierra Resort