Force Marketing

The Client Success Coordinator (CSC) will work directly with assigned Customer Success Managers to provide them with relevant and actionable reporting, analytics, and consultation, so they are able to best inform and support our customers. The CSC will take ownership of client status tracking, data analysis, and monthly reporting. They will also work closely with the sales team to ensure that we are providing a favorable customer journey to increase repeat business and customer retention.

What You’ll Do:

· Partner with assigned pod to deliver best-in-class service to dedicated book of business.

· Proactively and regularly communicate with clients for creative approvals, revisions, and status checks.

· Report to clients on active campaigns with extensive knowledge of digital marketing channels, client goals, benchmark metrics, audiences and messaging.

· Manage progress, performance, and reporting of recently added campaigns or budget increases for assigned book of business.

· Provide first line of support and troubleshooting with the client – work closely with technical support team to escalate and follow through on Customer Support cases.

· Conduct data analysis projects to utilize data for client consultations.

· Manage customer data and reports requests, and assist in making adjustments/changes to client info in Salesforce.

· Perform account management activities to attain higher product adoption, customer satisfaction and client engagement.

· Assisting in the preparation of Business Reviews with client stakeholders and identify ROI and opportunities

· Assist in communicating with clients regarding product releases, marketing event attendance, webinar schedules, for example.

· Be a part of creating a Client Success culture by advocating for the client cross-functionally and translating business/product needs to internal teams.

· Responsibly received, transmit and handle consumer and customer data per company data handling agreements, work procedures and policies.

· Review and follow data privacy practices, and company policies and guidelines.

· Additional duties as assigned

What You Bring:

• Bachelor’s degree with 1-3 years of experience, or equivalent combination of education and/or experience.
• 2+ years in customer-service oriented role, at least 1 year in marketing or account management based role preferred
• Salesforce experience is a plus
• Strong empathy for customers and passion for revenue and growth
• Understands and sees value in client success activities: onboarding, training, engagement, revenue expansion, and support
• Innovative in process and technology
• Excellent organization, project management, and time management skills
• Superior communication and presentation skills – orally and in writing
• Must be eligible to legally work in the United States.

Force Marketing and its family of brands is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Force Marketing

The Role

The Administrative Assistant is responsible for supporting Force Marketing’s shared services team with accounting, data entry projects, day-to-day office building management, coordinating of specific HR tasks and other special projects. Reporting to the Controller/HR Director, the right person for this role is someone who works well with others and willing to step in and lend a hand to help their teammates.

What You’ll Do

· Manage the day-to-day needs of physical office space – including building maintenance requests, front office upkeep, receiving visitors and guests and more.

· Support the Accounting team with processing revision and new opportunity requests in Salesforce through CPQ.

· Assist in Accounts Receivables with collections.

· Assist Accounts Payable with data entry tasks.

· Manager overall companywide travel – evaluating and reserving flights and hotels in alignment with associate or leader’s time commitments in a timely and complete manner.

· Maintain inventory of supplies, client gifts, and swag – working with team to order replacements at best price points when needed.

· Work with HR and IT to coordinate the setup of all new hire equipment.

· Manage requests for sporting event and other entertainment tickets for the company-owned suites.

· Responsibly receive, transmit and handle consumer and customer data per the Company data handling agreements, work procedures and policies.

· Additional duties as assigned.

Who You Are & What You’ll Have

• 1+ year of professional working experience in a customer service oriented role.
• Excellent written and verbal communicator.
• Creative problem solver, with the ability to identify and troubleshoot and resolve issues independently.
• Thrives in a team environment and works well with others.
• Highly organized and attentive to details.
• Strong working knowledge of Microsoft Office and G-Suite

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate is occasionally required to travel to other sites, including out-of-state, where applicable, for business. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. While the job is generally performed in an office environment, the associate is occasionally exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level in the office environment is typically quiet, but the associate may be occasionally exposed to loud noise levels. Minimal travel is required for this position (up to 20% of the time and on a domestic basis).

*Is eligible to legally work in the United States.

Force Marketing and it’s family of brands is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Force Marketing