Stellantis Financial Services US

Summary

The Digital Product Manager is responsible for the ongoing strategy development of new and existing capabilities of digital products. Partners with business stakeholders and the project management team to create product-focused content that enhances the customer experience. This role requires the ability to build relationships with business stakeholders and to represent their strategy in the form of a product roadmap to help prioritize the efforts across the enterprise.

Essential Duties and Responsibilities include the following and other related duties may be assigned:

• Provides end-to-end/holistic view of how specific business processes and internal system configurations impact that experience.
• Perform market research, benchmarking, evaluate technology trends, form strategic business partnerships, translate digital product vision into a roadmap and execute roadmap to deliver the best-in-class digital experiences.
• Leverage data and an understanding of the business to ensure new and existing digital products manage risk while providing our customers a great digital experience.
• Make recommendations for product strategies that are linked to business strategies and reflect awareness of the market.
• Manage multiple initiatives that are at different stages in the development lifecycle at a single time.
• Analyze past enhancements and create testing plans to optimize experiences.
• Represent the customer / stakeholders needs and requirements to drive feature implementation and development with associated technology teams.
• Stay current with developing technologies, market changes and compliance landscape to enhance the strategic journey
• Map needs with target markets and analyze the market segments to actively pursue.
• Define the archetypical users of your products or services.
• Develop and drive the Product Roadmap to enhance and augment the business KPIs.
• Provide input into business case documentation.
• Create product-focused content for business proposals.
• Assist with product integrations from start to finish to ensure they meet business needs and fulfill business, reporting and scalability requirements.
• Use analytics to monitor product KPIs and ensure success metrics are being met.
• Identify opportunities for testing and product enhancements based on results.
• Complies with all company and departmental policies and procedures.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Design – Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; demonstrates attention to detail.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason, even when dealing with emotional topics.
• Technical Skills – Strives to build knowledge and skills, shares expertise with others.
• Customer Service – Ability to understand and responds promptly to customer needs.
• Interpersonal Skills – Maintains confidentiality; remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication – Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives.
• Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
• Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
• Leadership – Exhibits confidence in self and others; effectively influences actions and opinions of others.
• Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Ethics – Treats people with respect; keeps commitments; works with integrity and ethically; upholds organizational values.
• Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values.
• Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles. Must be a self-starter.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks; develops realistic action plans.
• Professionalism – Approaches others in a tactful manner; treats others with respect and consideration regardless of their status or position; follows through on commitments.
• Adaptability – Manages competing demands; able to deal with frequent change, delays, or unexpected events.
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative – Asks for and offers help when needed.
• Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; presents ideas and information in a manner that gets others’ attention.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Bachelor’s degree in Business, Marketing, Engineering, Communications, or a related field. 3+ years’ experience in enabling digital processes, executing strategic roadmaps, and operating within a project environment or equivalent combination of education and work-related experience.

Language Skills: Ability to analyze and interpret technical procedures. Must have the ability to write reports, correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Mathematical Skills: Demonstrated ability to translate data into quantifiable actions/deliverables. Working experience identifying KPI’s and other analytics to measure product value.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills To perform this job successfully, an individual should have advanced skills in MS Office, familiarity with digital help tools, experience with project management software a plus.

Product Design: Working experience in design, development, and implementation of product plans. Working experience in full product lifecycle methodologies. Working knowledge of Product specialty/job area, principles, concepts, and practices.

Other Skills: Working experience in creating, prioritizing, and recommending epics and features. Experience conducting competitive research and analysis. Demonstrated experience in a collaborative, cross-function team environment.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

Stellantis Financial Services US