The Bicester Collection

There’s no one quite like us.

Value Retail is the creator and operator of The Bicester Village Shopping Collection – with 11 luxury shopping destinations in Europe and China, home to more than 1,200 boutiques of the world’s leading luxury fashion and lifestyle brands, offering exceptional savings all year round. What sets us apart: A Distinctive Fashion Experience. If you have what it takes to create something extraordinary every day, then look no further – this is where you need to be! At Value Retail, we all share the same ambition: to create extraordinary experiences for our guests, brand partners and colleagues.

We are entrepreneurs at heart, passionate about what we do, and constantly raise the bar. Value Retail (VR) is bringing The Bicester Collection to North America. An experience unlike any other, Belmont Park Village is projected to open in 2024. Located adjacent to the iconic Belmont Park racecourse and the UBS Arena, home to the New York Islanders, and with a future hotel to be announced, Belmont Park Village will be the most sustainable retail destination in North America as well as one of the most exciting entertainment destinations in the world.

About the role

The Facilities Administration Coordinator initial focus will be working with the asset management team to organize data (outside spaces, buildings and equipment), which includes the asset register, Operations and Maintenance (O&M) manuals, Plan Preventative Maintenance (PPM) instructions and Facility Management (FM) processes and policies. The following responsibilities summarize the operational aspects of the role.

Key responsibilities

The key responsibilities of this role will include some or all the following.

Facilities Management Operations

• Ensure that all PPMs are automatically generated as per the scheduled manufacturer recommendation in the Building Maintenance System (BMS)and updated as needed.
• Assess and handle reactive work orders, ensuring they are correctly prioritized and have clear descriptions. Monitor job progress, and where necessary, update requesters on progress.
• Obtain approvals to replenish stock when notifications are received from Planon.
• Create and update contractor records in Planon.
• Troubleshoot Planon issues raised by end users, liaison with IT and the Planon governance team as appropriate.
• Supported by FM, store new / changed asset data in Planon and the Information Management System (IMS), ensuring the data is complete and accurate.
• Report on reactive and planned maintenance data, including creating new FM reports as required to analyze performance.
• Collaborate with the Planon system owner in raising potential improvements to the system. Support FM with creating asset QR codes from within Planon, for asset tagging.
• Notify the primary maintenance provider of any new asset details and updates to equipment warranties.

People

• Communicate effectively and develop positive relationships with key stakeholders.
• Work in collaboration with Value Retail colleagues, in particular with Planon admin team members at other villages.
• Constructively engage all stakeholders – VR employees and maintenance suppliers. Seek out opportunities for professional development.

Continuous Improvement

• Produce metrics and reports for the FM team which provide operational insight and areas of focus for continuous improvement.
• Promote the use of the Planon system within FM staff and customers within the Village.
• Highlight, identify, assess and resolve problems that arise in order to mitigate risks.
• Contribute to strategic FM operational planning.

Finance

• Support FM in protecting assets, by maintaining PPM schedules, information relating to asset condition surveys, and the asset register in Planon.
• Assist in reporting that supports asset life cycle planning.
• Contribute to the development of the village’s long-term capital program, utilizing data held in Planon.

Corporate Governance, Health & Safety (H&S), and Environment, Social and Governance (ESG)

• Evaluate the performance of PPMs and work orders relating to H&S and ESG.
• Assist with the regular review of the department’s risk assessments and method statements.
• Ensure all legal requirements and documents are up to date in Planon and highlight any issues.
• Report on agreed compliance standards. Monitor and report on sustainability metrics including performance against demanding sustainability targets.
• Promote H&S through system development and management of contractors.

Adopt a ‘Four Pillars’ Approach Ensuring Coordinated Delivery of Services

• Drive continuous improvement and promote delivery of the Four Pillars (Retail, Real Estate, Hospitality and Creation of Experience).
• Collaborate with other departments / colleagues to ensure services are delivered efficiently and in a timely manner. Other related duties as assigned.

About You

We are looking for an individual who can display the following experience and skills:

• Essential At least 12-24 month’s experience in a facilities management / real estate environment
• Good knowledge of assets (buildings / equipment) typical of a retail environment Appreciation of safe systems of work / control measures Strong attention to detail Excellent interpersonal skills
• Proactive with the ability to work independently Fluent in English, both written and spoken Demonstrated interest in sustainability and willingness to embrace the Bicester Collection’s ambition to deliver “Growth We Can Be Proud Of.”

Preferred

• Holds a recognized Health and Safety qualification / certification
• Experience of working in the luxury hospitality, commercial or retail environment
• Experience of operating / maintaining Planon or similar Facilities Management system

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. BPV Management Co. LLC is an Equal Opportunity Employer and does not discriminate based on the basis of actual or perceived age, race, creed, color, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, familial status, marital status, or status as a victim of domestic violence, arrest record or conviction record, or sincerely held practice of religion or any other characteristic protected by federal, state, local, or other law (“Protected Characteristics”).

The Bicester Collection

Something Extraordinary Every Day™

In this exciting and varied role, our PR and Communications Director will manage and oversee the creation and implementation of a comprehensive and targeted PR and Communications strategy for our flagship, Bicester Village. You will ensure optimal positioning in the UK, and communicate relevant messaging to guests, the press and tourism professionals.

What you will be doing

• Develop and implement an annual PR strategy with a business-driven approach
• Develop an advocacy program including Influencers
• Curating traction with opinion leaders to grow our advocacy, increase awareness, reach, and add to the guest acquisition strategy
• Elevate the % of Footfall, Sales & Sales Per Visit from key activities and communication strategies.
• Act as the principal PR contact for all national and local media, nurture and develop relationships, pitch ideas, and circulate press releases
• Manage and execute all PR activity for any village campaigns, global campaigns, brand launches or brand events
• Develop stories and maintain coherence between PR and Marketing across all activities: Fashion, Tourism, F&B, Hospitality and Corporate issues
• Work closely with our Global Senior PR Director and the Global PR team to ensure alignment on international PR initiatives

What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us as PR and Communications Director, you’ll have:

• At least 15 + years in market experience within PR and Media
• Strong experience in digital PR experience
• A clear creditability in the PR industry
• A strong London network
• Strong planning, management, and numeracy skills
• Knowledge of luxury retail and the wider fashion industry
• Excellent communication skills and attention to details
• Hands on management style
• Strong ability to think through, plan, and execute multiple projects in a fast-paced, high-pressure environment
• Strong leadership and management skills
• Experience of effective budget management

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Why we’re exceptional

The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you’ll receive a generous salary and we’ll also reward you by:

Looking after you: You’re entitled to extra leave if you are moving or if it’s your birthday. We provide above industry average life assurance cover, personal travel insurance, private healthcare and flu vaccinations.

Treating you: discounts throughout our villages, discounts with other retailers (known as My Choices) and a very generous employee referral bonus

Championing you: you’ll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.

Come and live your story with us

The Bicester Village Shopping Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone – regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity – to be a part of our family.

The Bicester Collection