Great Canadian Entertainment

Who we are!

Great Hospitality. Great People. Great Investment. Go For Great Canadian Entertainment.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strives to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

Position Summary:

One Toronto Gaming is seeking a qualified, detail oriented individual to fill the role of Regional Director, Table Games. The successful candidate will be based out of Pickering Casino Resort and be responsible for the overall management of the Table Games operations ensuring that our guests are well served and that they don’t miss any excitement that comes out from playing our tables. The candidate will also be responsible for planning and directing Table Games strategies within the GTA. The candidate will lead by example and provide a suitable learning environment for everybody on the team. The candidate will interact and partner with other department heads, managers, and executives on a regular basis to ensure that operational strategies are implemented while keeping up with the fast-paced dynamics of the table gaming environment.

This role will be based out of the Pickering Casino in Ontario!

Responsibilities:

• Providing leadership, strategic direction and mentoring to the Table Games operations teams in the GTA
• Becoming an active member of the Casino Department Head Meetings
• Planning, directing, and implementing the GTA Table Games strategic plans in conjunction with corporate initiatives, liaising with the Director, Table Games – Woodbine and Great Blue Heron Casino
• Developing and implementing Table Games policies and procedures in partnership with Casino Operations and the Director, Table Games – Woodbine, Great Blue Heron casino and compliance
• Evaluating current business models and proposing and implementing approved changes
• Developing and providing support, leadership, and direction to Table Games Management
• Ensuring the compliance of Table Games operations to legislation, policy, and procedure
• Developing and maintaining the schedule with a Scheduling Coordinator to ensure proper scheduling practices and to ensure fair and equitable division of shifts within the Table Games department
• Ensuring the administrative responsibilities associated with VR, Leave Management and Performance Improvement are maintained as per procedure
• Reviewing table gaming mix and operating procedures and identify opportunities for efficiencies across the GTA
• Researching current and future trends as they relate to products and systems, making recommendations for improvements across the GTA
• Monitoring all table games reporting, including labour costs across the GTA
• Responding to all guest feedback directed at the Table Games department and resolving issues that are escalated
• Communicating effectively with all appropriate business units
• Developing and cultivating strong working relationships with all stakeholders: guests, management, employees, regulators and vendors
• Developing strategies to ensure the retention of existing and growth of new VIP play within the GTA
• Ensuring compliance with licensing laws, FINTRAC, health and safety and other statutory regulations and programs including AGCO and GCE Table Games Management systems
• Managing other initiatives as required.

Education and Qualification Requirements:

• Minimum 10 years’ experience in gaming operations management
• Post Secondary education or suitable combination of education and experience
• Computer literacy in MS Office (Word, Excel, Power Point and Outlook)
• Energetic, highly motivated and creative
• Excellent written and verbal communication skills
• Proven leadership skills and the ability to train and develop employees
• Highly organized with the ability to multitask in a fast-paced environment
• Ability to obtain Serving it Right License certification
• Ability to exceed internal and external guest expectations through timely, effective and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• Live GCE’s Values on the job: Integrity, Service Excellence, Drive to Succeed, Team Engagement, and Citizenship
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

What’s in it for you?

• Access to health, vision care, dental benefits, and a retirement program with competitive matching options.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.
• We provide you with the tools and technology needed to delight your clients.
• You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: an environment that values diversity as a source of strength.
• This isn’t your typical “corporate” job. We work hard and we have fun!

The only thing we don’t play games with….is your career!

Great Canadian Entertainment

New and exciting things are in the works at Elements Casino Chilliwack! We are currently looking for a team player to fill the position of Coordinator, Human Resources. In this role you will be responsible for a range of duties enabling the HR department to deliver best practices and strategic HR solutions that support our business. The successful candidate will be an ambassador in support of operational service excellence and will motivate and lead by example in a dynamic and fast-paced learning environment. Our Coordinator, Human Resources will be responsible for providing guidance, direction and support on matters relating to Human Resources policy & procedure and best practices, including but not limited to Team Member Relations, Leave Management, Health & Safety, Performance Management, Workforce Planning and Organizational Development & Training.

DUTIES & RESPONSIBILITIES:

• Provides HR advice and support on team member relation concerns to site managers and team members on all HR processes; assists with issue resolution

• Manages the leave management files (MLOA, LTD, WorkSafe BC, ICBC, bereavement, maternity etc.), including the gradual return to work program and process; provides support and guidance on leave management and WorkSafe matters to team members and the management team

• Manages Joint Occupational Health & Safety Committee and any workplace health & safety initiatives

• Assists with full cycle recruitment

• Promotes the growth of the GEM and PROUD programs

• Facilitates and coordinates various corporate and site-specific training programs, including orientation, guest service training, and other management skills training initiatives

• Completes project work as required for HR and operational needs

• Supports corporate HR initiatives, assist with surveys, policy and procedure revisions, implements new processes and procedures, rolls out new programs, etc.

• Facilitates coaching sessions, provides input and advice in conflict resolution, performance and attendance management; participates in workplace investigations

• Assists and supports management in interpretation of various policies & procedures and escalated issues

• Provides advice and support in all areas contributing to team member relations and team engagement

• Performs other duties as required.

QUALIFICATIONS:

• 3-5 years experience in a Human Resources Coordinator role supplemented by a university degree or diploma in a relevant discipline; or an equivalent combination of training and experience

• Designation as a Chartered Professional in Human Resources (CPHR) is an asset

• Proven leadership experience an asset

• Ability to exceed internal and external guest expectations through leading by example and by providing timely, effective and service oriented support

• Ability to maintain confidentiality; mediation and conflict management/resolution experience is preferred

• Ability to analyze problems, identify key information and issues, interpret data and determine implications, provide recommendations, and effectively resolve

• Proven track-record of responsiveness and meeting deadlines

• Ability to work independently and as part of a team

• Superior ability to communicate effectively

• Strong work ethics and professionalism

• Detail-oriented with the ability to multitask;

• A willingness to learn, develop and achieve new skills for personal and professional development; • The ability to successfully obtain a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB).

Great Canadian Entertainment