Gap

ABOUT THE ROLE

This position is responsible for flawless execution of approved content and constructs for the overall customer experience. This candidate will be an expert in the tools and QA processes and will advocate for operational effectiveness to drive the customer-facing digital experience. Digital production team is first line of defense for tools issues and engages technical & product support partners to drive timely resolutions to minimize any impact to daily operations.

WHAT YOU’LL DO

• Ensure project is launched on time and meets project requirements. Keep business partners notified of progress and/or deviation from project schedule (deliverables, milestone dates, resources, etc.)
• Participate in kick off and creative review meetings and flag any potential issues to business partners
• Partners regularly with members of functional areas including Marketing, Planning, Merchandising, Design
• Responds quickly to change in scope or project schedule, communicating to management any impacts to the project across all marketing channels
• Acts as first line of support for cross-functional teams within Gap Online when production issues occur, and escalate issues to relevant business partners to facilitate resolution and communicate updates to brand teams
• Assess processes and communication methods of delivery schedule and identify improvement areas. Work with manager to implement change where needed
• Work with localization partners to translate marketing content for the French market
• Follow QA protocol to confirm email campaign has correct elements (e.g., creative assets, subject line, copy, links, audience segmentation, etc.) before scheduling send
• Build error-free email content across US and Canada markets, adhering to email quality standards and market-specific experience.
• Review all email proofs, site preview links for accuracy and customer experience. Works with business partners to resolve issues before launch
• Gathering email campaign requirements, including content and design materials
• Testing email content for display and functionality on multiple email clients, and on both desktop and mobile devices
• Proactively seeks out opportunities to learn more about brand business processes and systems. Uses knowledge to suggest new ideas and change to improve overall efficiency of processes
• Maintain process documentation and trackers used by cross-functional teams.

WHO YOU ARE

• Understanding of web, email and release processes, including direct experience with site and email tools and technologies
• Highly detailed oriented, experience in managing and communicating deliverables for multiple projects at any given time
• Individual must possess strong, positive oral/written communication, analytical and interpersonal skills
• Ability to self-manage and meet varying deadlines for multiple projects- organizational skills with the ability to manage time is a must
• Self-motivated and driven. Ability to work well independently and within a group setting
• Proficiency with organizational programs (OneDrive, SharePoint, AirTable)
• Ability to handle routine and impromptu assignments with minimal supervision yet displays flexibility in taking direction from team and co-workers
• Constant drive to gain additional knowledge to improve skill-set
• Ability to remain poised in a fast-paced environment is essential

Gap