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HomeOmni-Channel Production Control

Omni-Channel Production Control

$$$

Roles and Responsibilities (Not limited to)

  • SME Level Expertise , Product level knowledge
  • Innovation mindset
  • Provide support for P1 and P2 issues
  • Communication and Outage Management
  • Work with SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets
  • Work with L2 resources to get the RCA for P1 and P2 issues
  • Update KT for any new Issues and set up process to proactive alert and fix for issues
  • Mentor L1 and L2 team for any issues that they need help and guidance
  • Identify any potential issues in platform and propose the fix/solution with team.
  • Monitor the Changes scheduled and look for any potential impact which could be caused.
  • Monitor the new Hotfix and Release of Genesys products and recommend the upgrade
  • Automation Tools

Genesys Skills Set Required (Good Understanding and Troubleshooting Skills set)

  • Genesys Framework
    • Config Layer
    • Management Layer
    • Genesys Administrator, Genesys Administrator Extension
  • SIP Based Voice Solution
    • SIP Server and SIP Proxy
    • Integration with Nice Recording Solution
    • Feature Server (Voice Mail and Dial Plan)
    • Cassandra
  • Genesys Voice Platform
    • Resource Manager
    • Media Server
    • GVP Reporting
  • Routing
    • Orchestration Server and Universal Routing Server
    • Rules Engine and GRAT
    • Stat Server
    • Cassandra, Elastic Search
    • Conversation Manager
  • Outbound Solution
    • Campaign Creation
    • Campaign Monitoring
    • Calling List Management using Genesys ALL tool
  • Genesys Call Back
  • Digital Component
    • Email
    • Chat
    • Co-Browser
  • Reporting
    • Pulse
    • Genesys Info Mart
    • GI2
  • Agent Desktop
    • WWE
    • Genesys Softphone
  • Good to Know below application
    • Kibana
    • Black Chair Tool
    • Nice Recording Solution
    • IEX WFM Integration
    • Siebel Integration using Gplus Adapter
    • Splunk Tool
    • Dynatrace
    • Nuance ASR TTS
    • AudioCodes SBC and Hard phones
  • Good understanding of Linux and Windows OS
  • Troubleshooting SIP Logs
  • SQL Database

Working Time:

  • 8am-5pm CST day shift, rotating shifts on the weekend

Interview Process:

  • a. How many rounds? 2
  • b. Video vs. phone? – Phone and In-person/Video
  • c. How technical will the interviews be? Very Technical

Horizontal Talent

Related jobs:

Job Description
A high-profile digital ad campaign is seeking an experienced comedy writer to help craft engaging and witty content for a commercial spot featuring a major A-list celebrity. This is an exciting opportunity for writers with a strong background in comedic writing for top-tier platforms and branded campaigns. The role focuses on delivering a high-impact comedic script tailored to a premium digital audience, and the right talent will work closely with the creative team and client.

Job Responsibilities

  • Develop sharp, original comedic content tailored to digital advertising

  • Collaborate with creatives and producers to refine tone, pacing, and delivery

  • Adjust scripts based on client feedback to align with brand and celebrity image

  • Deliver script drafts on a tight deadline

Requirements

  • Proven experience in comedy writing for SNL-style shows, branded sketches, or commercial campaigns

  • Exceptional comedic timing and voice

  • Ability to write with versatility and adaptability across comedic styles

  • Comfortable collaborating directly with clients and creative stakeholders

  • Submission of writing samples or IMDb links preferred

Compensation

  • Paid opportunity (rate discussed with selected candidates)

  • Immediate hire for fast-paced production timeline

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Expiration date:
02-06-2022

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