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Omni-Channel Production Control

Roles and Responsibilities (Not limited to)

  • SME Level Expertise , Product level knowledge
  • Innovation mindset
  • Provide support for P1 and P2 issues
  • Communication and Outage Management
  • Work with SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets
  • Work with L2 resources to get the RCA for P1 and P2 issues
  • Update KT for any new Issues and set up process to proactive alert and fix for issues
  • Mentor L1 and L2 team for any issues that they need help and guidance
  • Identify any potential issues in platform and propose the fix/solution with team.
  • Monitor the Changes scheduled and look for any potential impact which could be caused.
  • Monitor the new Hotfix and Release of Genesys products and recommend the upgrade
  • Automation Tools

Genesys Skills Set Required (Good Understanding and Troubleshooting Skills set)

  • Genesys Framework
    • Config Layer
    • Management Layer
    • Genesys Administrator, Genesys Administrator Extension
  • SIP Based Voice Solution
    • SIP Server and SIP Proxy
    • Integration with Nice Recording Solution
    • Feature Server (Voice Mail and Dial Plan)
    • Cassandra
  • Genesys Voice Platform
    • Resource Manager
    • Media Server
    • GVP Reporting
  • Routing
    • Orchestration Server and Universal Routing Server
    • Rules Engine and GRAT
    • Stat Server
    • Cassandra, Elastic Search
    • Conversation Manager
  • Outbound Solution
    • Campaign Creation
    • Campaign Monitoring
    • Calling List Management using Genesys ALL tool
  • Genesys Call Back
  • Digital Component
    • Email
    • Chat
    • Co-Browser
  • Reporting
    • Pulse
    • Genesys Info Mart
    • GI2
  • Agent Desktop
    • WWE
    • Genesys Softphone
  • Good to Know below application
    • Kibana
    • Black Chair Tool
    • Nice Recording Solution
    • IEX WFM Integration
    • Siebel Integration using Gplus Adapter
    • Splunk Tool
    • Dynatrace
    • Nuance ASR TTS
    • AudioCodes SBC and Hard phones
  • Good understanding of Linux and Windows OS
  • Troubleshooting SIP Logs
  • SQL Database

Working Time:

  • 8am-5pm CST day shift, rotating shifts on the weekend

Interview Process:

  • a. How many rounds? 2
  • b. Video vs. phone? – Phone and In-person/Video
  • c. How technical will the interviews be? Very Technical

Horizontal Talent

Related jobs:

$$

Child Photo Double (Non-Musician) for Film Project

Job Description
A film production is casting a child photo double to match an actor for non-musician scenes. This role focuses on physical resemblance and continuity, helping maintain visual consistency throughout filming.

Job Responsibilities

  • Serve as a photo double for an actor
  • Match physical appearance, posture, and movements
  • Follow direction from the production team
  • Assist with maintaining scene continuity

Requirements

  • African American male
  • Ages 11–13
  • Height between 4’10”–5’2”
  • No musical experience required
  • Able to closely match actor’s look
  • Based in or able to work in Pittsburgh

Compensation

  • $265 for 12 hours
  • On-set film experience
  • Opportunity for future double roles

$$

Piano Player Photo Double for Film Project

Job Description
A film production is casting a child photo double to match an actor for a piano-playing role. This position requires physical resemblance and, ideally, basic piano skills to enhance realism during filming.

Job Responsibilities

  • Serve as a photo double for an actor
  • Mimic piano playing on camera
  • Match physical characteristics and movements
  • Follow direction from production for continuity

Requirements

  • African American male
  • Ages 11–13
  • Height between 4’10”–5’2”
  • Piano skills preferred but not required
  • Able to match actor’s look and appearance
  • Based in or able to work in Pittsburgh

Compensation

  • $400 for 12 hours
  • Piano provided
  • Experience as a photo double on set

$$

Child Cello Player for Film Project

Job Description
A film production is seeking a child cello player to appear in a scene requiring authentic musical performance. Talent will be featured portraying a musician, either playing or mimicking cello performance with realism and confidence.

Job Responsibilities

  • Perform or mimic cello playing on camera
  • Follow direction from the production team
  • Maintain consistent performance across takes
  • Work collaboratively with cast and crew

Requirements

  • Any gender, any ethnicity
  • Ages 11–13
  • Experience playing cello preferred
  • Comfortable on camera
  • Based in or able to work in Pittsburgh

Compensation

  • $400 for 12 hours
  • Additional $50 for instrument
  • Professional film set experience

$$

Child Violin Player for Film Project

Job Description
A film production is casting a child violin player to appear in a scene requiring realistic instrument performance. This role involves mimicking or performing violin playing on camera, contributing to an authentic musical setting. Ideal candidates have experience with the violin and can confidently portray a musician on screen.

Job Responsibilities

  • Perform or convincingly mimic violin playing on camera
  • Follow direction from the production team
  • Maintain continuity and realism during filming
  • Collaborate with cast and crew on set

Requirements

  • Any gender, any ethnicity
  • Ages 11–13
  • Experience playing violin preferred
  • Comfortable performing on camera
  • Based in or able to work in Pittsburgh

Compensation

  • $400 for 12 hours
  • Additional $50 for instrument
  • On-set film experience
Job Type:
Model
Skills:
Modeling

Kids and Teens for Retail Brand Casting Call

Job Description
A retail brand is hosting an open casting call for kids and teens to be considered for upcoming campaigns. This opportunity is perfect for young talent looking to break into modeling or commercial work. Casting directors are seeking energetic, expressive, and camera-friendly children to represent a fun and family-focused brand.

Job Responsibilities

  • Attend an in-person open casting call
  • Showcase personality and natural expressions
  • Follow simple directions from casting representatives
  • Participate in potential future modeling or commercial shoots
  • Represent the brand in a positive and engaging way

Requirements

  • Infants to teens up to age 17
  • Open to all backgrounds and experience levels
  • Comfortable in front of the camera
  • Must be accompanied by a parent or guardian if under 18
  • Must be local to Las Vegas, Nevada

Compensation

  • Paid opportunities if selected for campaigns
  • Chance to work with a well-known retail brand
  • Exposure and experience in commercial modeling
Job Type:
Other
Skills:

Female Roller Skaters for Afrobeats Music Video

Job Description
A major Afrobeats music video is casting female roller skaters to appear as featured performers in a high-energy production filming in Los Angeles. This role is perfect for talented skaters who can confidently perform on camera while bringing style, rhythm, and personality to a vibrant music video setting.

Job Responsibilities

  • Perform roller skating routines in a music video
  • Execute smooth, confident skating movements on camera
  • Follow choreography and direction from the creative team
  • Maintain strong on-screen presence and energy
  • Participate in both rehearsal and filming sessions

Requirements

  • Female talent, 18+
  • Must have strong roller skating skills
  • African or African American talent preferred
  • Comfortable performing in a fast-paced, high-energy environment
  • Able to attend rehearsal and shoot dates
  • Based in or able to work in Los Angeles

Compensation

  • $500 for rehearsal
  • $500 for shoot day
  • $1,000 total compensation

Female Models for Afrobeats Music Video

Job Description
A major Afrobeats music video is casting female models to appear as featured talent in a high-energy production filming in Los Angeles. This opportunity is ideal for confident, camera-ready models who can bring strong presence, style, and personality to a visually dynamic music video setting.

Job Responsibilities

  • Appear as featured models in a music video production
  • Perform on camera with confidence and energy
  • Follow direction from the director and production team
  • Maintain a strong on-screen presence throughout filming
  • Collaborate with cast and crew on set

Requirements

  • Female models, 18+
  • Confident, expressive, and comfortable on camera
  • Strong sense of style and presence
  • Ability to follow direction in a fast-paced environment
  • Based in or able to work in Los Angeles

Compensation

  • $400 for 8–10 hours of filming
$$

Newsroom Staff for Film Production

Job Description
A film production is casting background actors to portray newsroom staff in a scripted project filming in New Orleans. Talent will take on roles such as reporters, editors, photographers, and videographers, helping create a realistic and dynamic newsroom environment. This is a great opportunity for performers with a professional look and interest in media-style roles.

Job Responsibilities

  • Portray newsroom professionals in background scenes
  • Perform as reporters, editors, photographers, or videographers
  • Follow direction to maintain realistic newsroom activity
  • Collaborate with cast and crew during filming
  • Be available for full-day shoots with early call times

Requirements

  • Men and women, 18+ with a professional or corporate appearance
  • Ability to portray newsroom roles authentically
  • Media, editorial, or newsroom experience is a plus but not required
  • Comfortable working both filming days
  • Based in or able to work in New Orleans, Louisiana

Compensation

  • $150 for 12 hours
$$
Job Type:
Extra
Skills:
Acting

Kids Ages 9–17 for Film Charity Event Scene

Job Description
A feature film is casting kids and teens to portray attendees at a charity event in Savannah, Georgia. This is a great opportunity for young talent to gain on-set experience while being part of a professional production. The role involves background performance in a lively event setting, helping create an authentic and engaging scene.

Job Responsibilities

  • Portray event attendees in a charity scene
  • Follow on-set direction from the production team
  • Maintain energy and consistency during filming
  • Work collaboratively with other cast members
  • Be available for both scheduled filming days

Requirements

  • Kids and teens, ages 9–17
  • Open to all ethnicities
  • Comfortable on set and able to follow direction
  • Reliable with availability for a two-day booking
  • Based in or able to work in Savannah, Georgia

Compensation

  • $120 per day
$$
Job Type:
Extra
Skills:
Acting

News Crew Workers for Film Production

Job Description
A film production is casting men and women to portray news crew workers in an upcoming project filming in Griffin, Georgia. This opportunity is ideal for background actors looking to gain on-set experience while contributing to realistic newsroom scenes. Talent will help bring authenticity and energy to production with professional and natural performances.

Job Responsibilities

  • Portray news crew members in background scenes
  • Follow on-set direction to support realistic production environments
  • Maintain continuity and consistency during filming
  • Work collaboratively with cast and crew
  • Arrive prepared and ready for filming

Requirements

  • Men and women, ages 18 and older
  • Open to all ethnicities
  • Ability to follow direction and work in a team setting
  • Reliable and punctual for filming days
  • Based in or able to work in Griffin, Georgia

Compensation

  • $168 for 12 hours
$$

Job Description
A clothing brand is seeking one male and one female model for a paid photoshoot and social media content production in Los Angeles. This project will focus on capturing lifestyle and fashion-forward visuals aligned with the brand’s aesthetic. Selected talent should have a strong on-camera presence and fit the desired style and vibe for the campaign.

Job Responsibilities

  • Participate in a fashion photoshoot and social media content creation
  • Model clothing pieces in line with the brand’s style
  • Follow direction from the creative and production team
  • Deliver natural, engaging poses for both photo and video content
  • Maintain professionalism throughout the shoot

Requirements

  • One male and one female model
  • Strong sense of style and on-camera confidence
  • Ability to match the brand’s aesthetic and vibe
  • Reliable and available for the scheduled shoot time
  • Previous modeling or content experience preferred

Compensation

  • $250 flat rate
  • Approximate 3-hour shoot (10 AM – 1 PM)
  • Opportunity to be featured in brand campaigns and social media
Job Type:
Actor
Skills:
Acting

Job Description
A narrative short film is casting lead actors for a deeply emotional, character-driven project centered on memory, perception, and human connection. This intimate drama explores the evolving relationship between a mother and her son, highlighting themes of love, identity, and the fragility of memory. The production is seeking actors capable of delivering subtle, naturalistic performances with strong emotional depth.

Job Responsibilities

  • Portray principal characters in a dramatic short film
  • Deliver nuanced, emotionally grounded performances
  • Collaborate closely with the director to achieve a naturalistic tone
  • Participate fully in rehearsals and filming
  • Convey complex emotional shifts through subtle expressions and behavior

Requirements

  • Anna (Lead): Female, Caucasian, ages 60–70, portraying a mother in an elder care setting
  • Max (Lead): Male, Caucasian, mid-40s, portraying Anna’s son
  • Strong acting ability with a focus on subtle, internalized performance
  • Ability to portray emotional depth and authentic human connection
  • Comfortable working on an intimate, character-driven film
  • Must be local to or able to work as a local hire in New Paltz, New York
  • Must submit headshot, resume, and demo reel (if available)

Compensation

  • $125 per day
  • Meals and local travel included
  • Opportunity to work on a meaningful, festival-style short film

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Job overview

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Expiration date:
02-06-2022

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