Roles and Responsibilities (Not limited to)
- SME Level Expertise , Product level knowledge
- Innovation mindset
- Provide support for P1 and P2 issues
- Communication and Outage Management
- Work with SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets
- Work with L2 resources to get the RCA for P1 and P2 issues
- Update KT for any new Issues and set up process to proactive alert and fix for issues
- Mentor L1 and L2 team for any issues that they need help and guidance
- Identify any potential issues in platform and propose the fix/solution with team.
- Monitor the Changes scheduled and look for any potential impact which could be caused.
- Monitor the new Hotfix and Release of Genesys products and recommend the upgrade
- Automation Tools
Genesys Skills Set Required (Good Understanding and Troubleshooting Skills set)
- Genesys Framework
- Config Layer
- Management Layer
- Genesys Administrator, Genesys Administrator Extension
- SIP Based Voice Solution
- SIP Server and SIP Proxy
- Integration with Nice Recording Solution
- Feature Server (Voice Mail and Dial Plan)
- Cassandra
- Genesys Voice Platform
- Resource Manager
- Media Server
- GVP Reporting
- Routing
- Orchestration Server and Universal Routing Server
- Rules Engine and GRAT
- Stat Server
- Cassandra, Elastic Search
- Conversation Manager
- Outbound Solution
- Campaign Creation
- Campaign Monitoring
- Calling List Management using Genesys ALL tool
- Genesys Call Back
- Digital Component
- Chat
- Co-Browser
- Reporting
- Pulse
- Genesys Info Mart
- GI2
- Agent Desktop
- WWE
- Genesys Softphone
- Good to Know below application
- Kibana
- Black Chair Tool
- Nice Recording Solution
- IEX WFM Integration
- Siebel Integration using Gplus Adapter
- Splunk Tool
- Dynatrace
- Nuance ASR TTS
- AudioCodes SBC and Hard phones
- Good understanding of Linux and Windows OS
- Troubleshooting SIP Logs
- SQL Database
Working Time:
- 8am-5pm CST day shift, rotating shifts on the weekend
Interview Process:
- a. How many rounds? 2
- b. Video vs. phone? – Phone and In-person/Video
- c. How technical will the interviews be? Very Technical
Horizontal Talent
Related jobs:
Job Description
A popular relationship series is seeking a local Casting Recruiter for a short-term, part-time opportunity. This hourly role is ideal for outgoing, well-connected individuals with strong interpersonal skills and a passion for discovering real couples. The position offers flexible scheduling and is perfect for someone who thrives in social environments and has a knack for networking.
Job Responsibilities
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Promote the casting call at local events, hotspots, and within social circles
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Distribute flyers and engage in direct outreach to potential participants
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Identify and refer real couples (ages 26–42) who are in committed relationships
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Represent the casting team with professionalism and enthusiasm
Requirements
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Must be based locally with knowledge of the area’s social scene
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Excellent communication skills and confidence approaching the public
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High energy and people-focused personality
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Previous casting experience preferred but not required
Compensation
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Paid hourly
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Short-term, part-time role with flexible scheduling