Chef du Déploiement des ressources – Service au client – Temporaire – Customer Care Resource Deployment Manager – Temporary
Objectif
La personne qui occupe ce poste doit gérer, coordonner et soutenir le déploiement et l’administration des diverses ressources nécessaires, notamment en matière d’effectif, de finance et d’équipement, afin d’atteindre l’excellence opérationnelle et du service au niveau local.
Qualifications
•Habileté confirmée pour le travail sous pression et la gestion de situations stressantes, et habileté à maintenir une attitude souple
•Excellentes compétences en résolution de problèmes et habileté à trouver des options et à appliquer des solutions originales qui auront des répercussions positives sur les résultats
•Facilité à influencer, à convaincre et à élaborer des solutions mutuellement acceptables en cas de conflits
•Excellentes habiletés en matière d’organisation et de gestion du temps
•Capacité de travailler avec efficience sous une supervision minimale, et de prendre des décisions efficaces et novatrices
•Qualités de leadership qui permettent de gagner la confiance des employés et manifestation d’un bon jugement de leader
•Disponibilité à travailler selon un horaire variable, notamment la fin de semaine et les jours fériés
•Connaissance des Conventions collectives d’Unifor et d’IBT et de la gestion de personnel syndiqué
•Talent marqué pour la communication, en français et en anglais
•Excellentes compétences en informatique (Microsoft Excel, Word et PowerPoint, courrier électronique, Acrobat Reader, etc.)
•Expérience dans les aéroports ou les centres téléphoniques, un atout
•Expérience en gestion, un atout
•Connaissance de TotalView, d’ESS et d’ICBM, un atout
•Connaissance du CCV et d’ICBM
Poste critique pour l’exploitation : Oui
Veuillez consulter la page carrières d’Air Canada pour connaître tous les détails du poste.
Purpose
This role is responsible for managing, coordinating, and supporting the deployment and administration of the various resources required, including manpower, financial and equipment, to achieve operational and service excellence at the local level.
Qualification
•Recognized ability to work under pressure, handle stressful situations and maintain flexibility
•Excellent problem-solving skills: ability to generate options and apply creative solutions that have a positive impact on results.
•Ability to influence, convince and create mutually acceptable solutions in the context of conflicts
•Excellent organizational and time management skills.
•Perform efficiently under minimal guidance – making effective and innovative decisions
•Exhibit leadership qualities that elicit trust in employees and demonstrates good leadership judgment.
•Ability to work different shift patterns, including weekends and holidays.
•Knowledge of the UNIFOR, and IBT Collective Agreements and managing a unionized workforce
•Excellent communication skills in both French and English.
•Excellent PC skills (e.g. MS Excel, Word, PowerPoint, E-mail, Acrobat Reader)
•Call Centres experience is an asset
•Management experience is an asset
•Knowledge of Total View, ESS, ICBM is an asset
•Knowledge of VCC/ICBM
Operationally Critical Function: Yes
Please refer to the Air Canada Careers page for full job details.
Air Canada
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