E-Commerce Photo Operations Manager

E-Commerce Photo Operations Manager – Brilliant Earth

Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and a global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees, check out our profile on the Muse!

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

Position Overview:

The E-Commerce Photo Operations Manager will lead the E-Commerce Production team’s product image strategy, including product photography, renderings, and videos. You will work cross-functionally and with our external partners to create industry leading product visualizations and ensure image consistency across our product line. In partnership with our engineering and product management teams, you will work to continuously improve the product visualization experience on our site.

The ideal candidate for this position has a strong eye for detail and the ability to set up efficient and scalable operational processes. This leader plays a pivotal role in our E-Commerce Production team to ensure our website is supported through all digital production assets.

Key Responsibilities:

• Serve as the subject matter expert for product page imagery
• Support the 3D rendering and photography team in ramping existing production and spearheading new projects
• Quality assure 3D renderings and provide timely feedback
• Work with the project manager to set and meet product retouch and rendering KPIs
• Develop productive relationships with external photo partners and onboard new partners as needed
• Partner with diamond operations team and our external photo teams to achieve consistency in diamond imagery and video assets
• Work with merchandising, inventory, and creative teams to schedule on-figure model photoshoots with our external photography partners
• Audit and update website with new product imagery and video content
• Proactively troubleshoot and offer resolution to issues related to imagery processes, including render farm monitoring and image asset uploads
• Support website development features related to product imagery in partnership with our product managers and engineering team
• Lead a team of direct reports and aid in growth and development of team through ongoing coaching, mentoring, and leading by example

Qualifications:

• 3-5 years’ relevant working experience, including team management experience
• Deep knowledge of e-commerce photo and retouch process
• Experience with or knowledge of 3D rendering process, preferred
• High proficiency in Adobe Photoshop and Bridge
• Strong computer skills, including working knowledge of CMS systems
• Creative thinker who excels at developing scalable operational processes
• Strong eye for detail and ability to uphold brand standards
• Demonstrated problem-solving skills with the ability to understand technical creative processes such as 3D rendering and photo editing automation scripts
• Exceptional interpersonal and communication skills, both written and verbal, at all levels of the organization
• Ability to prioritize time effectively and project manage amidst shifting priorities and deadlines.
• Interest in socially and environmentally responsible organizations and products 
• Understanding and acceptance of diversity, equity, inclusion, and workplace belonging concepts

What We Offer

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive salaries and a robust benefits package, including:

• Equity Compensation. You will play an important role in the growth and success of the company. RSU awards allow us all to share in these successes.
• Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
• 401k match. We know that saving for the future is important. That’s why we offer a generous 401k match.
• Open PTO Policy. We know it’s important to recharge and relax.
• Disability and Life insurance. 100% employer-paid.
• Pre-Tax Commuter Benefits.
• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
• Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.

The targeted budget for this position is $90k – $100k. This compensation budget range may be adjusted at any time at the discretion of the company.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [email protected].
Brilliant Earth