Client Success Manager

Description

Moonbug is a next generation entertainment company that has cemented itself in the children’s media space. Would you like to be part of the next frontier of inspiring and engaging stories to kids around the world?

Founded in 2018, with primary offices in London and Los Angeles, Moonbug creates, produces and publishes thousands of minutes of video and audio content every month with the goal of teaching compassion, empathy and resilience. We are a fast-paced global company, and have already grown to become the largest kids’ entertainment company on digital platforms in the world. Some of our existing titles include global sensations CoComelon, Blippi, Little Baby Bum, Morphle, Supa Strikas, ARPO and many more which are available in 32 languages and can be viewed on more than 100 platforms globally.

Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and franchises. Candle is run by leading entertainment executives Kevin Mayer and Tom Staggs, and backed by investment capital from funds managed by Blackstone’s flagship private equity business.

The Role

• Oversee post sale activities and day to day client communication on assigned accounts.
• Effective client communication to ensure their needs are understood, anticipated and exceeded with the overall goal of delivering brilliant client service.
• Responsibilities include post sales coordination, media integration, asset delivery, creative and production schedule management as well as campaign reporting deliverables.
• Proactively identify opportunities within your account list to provide suggestions that will increase client satisfaction.
• Partake in brainstorming sessions to generate creative ideas for client pitches.
• Collecting and analyzing campaign data and consumer trends data.
• Oversee the delivery of client reports and ensure they are delivered in a timely manner to the client.
• Run the client status meetings, ensuring efficient meetings and strong follow ups.
• Collaborate with internal stakeholder teams: brand partnerships, media & ad ops, data, creative, production, social, marketing & finance.
• Become a subject matter expert for all Moonbug IP.

This role will report full-time ON-SITE at our West Hollywood Office.

Requirements

• 3+ years experience within the media industry: media agency, publisher or creative agency background.
• Strong project management skills with the ability to manage short-term and long-term deliverables.
• Highly organized with the ability to manage large, complex projects as well as juggle multiple projects at one time.
• Solutions oriented with strong problem solving skills.
• Effective communicator with excellent verbal and written communication skills.
• Excited by a fast paced environment.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Wellness Resources
• Others

Moonbug Entertainment