Entertainment Content Creator Jobs

JOB DESCRIPTION 

Title: Director of Marketing  

Department: Marketing

Work Status: Full-Time/Salary

Our Values: Social, Transparent, Positive, Prideful

Position Summary

As the Director of Marketing, you will play a pivotal role in driving our brand’s growth and success. You will be responsible for developing and executing comprehensive marketing strategies to enhance our relevance, increase customer engagement, and drive revenue growth.

We are specifically looking for candidates who possess strong leadership skills, strategic thinking abilities, a proven track record in brand building, and expertise in the digital media space.

If you are a strategic thinker, a brand builder, and a results-oriented leader with a passion for the restaurant industry, we invite you to apply for this exciting opportunity as our Director of Marketing. Join our team and contribute to the growth and success of our multi-unit restaurant brand.

Who We Are

·      We are an expanding fast-casual Mediterranean brand based in the San Diego.

·      We are Lunatics and we mean every bit of it! We value a great culture, a fun working environment that are dedicated to personal and professional development.

·      Each and every Lunatic is encouraged to be the spark that leads to our next success. 

·      We believe in building and creating vs. managing.

·      And as we grow, we grow as a team of ONE staying humble in our successes.

·      We believe in cultivating within and creating those REAL experiences.

·      We trust our Leaders to develop their teams and to mold our future leaders.

·      We inspire each other, every day, to be our best self.

 Essential Responsibilities

·      Develop and implement strategic marketing plans to achieve business objectives and evolve the brand as expansion accelerates.

·      Lead and manage a team of young marketing professionals, fostering collaboration and driving professional development.

·       As the brand leader, you will inspire and motivate the marketing team and the greater organization as you will be tasked with evolving the consumer journey.

·      Drive digital and social media marketing initiatives, leverage and test new innovative techniques and platforms to engage with our target audience and build brand awareness.

·      Drive and build our Luna Rewards Network/ Loyalty / SMS programs. 

·      Oversee the development of creative content, management of the creative agency of record and ensure consistent brand messaging across all marketing channels, including digital, social media, print production, and in-store print and digital materials.

·      As a brand builder, you will be responsible for maintaining a cohesive and compelling brand image. Evolve, optimize, and drive first and third-party delivery platforms.

·      Utilize / conduct market research and customer insights to identify new trends and opportunities, adapting marketing strategies to maximize brand relevance and customer satisfaction.

·      Collaborate closely with cross-functional teams, including operations, culinary, and finance, to align marketing efforts with overall business goals.

·      Leverage e-commerce expertise to drive online sales growth, enhance the customer experience, and optimize conversion rates.

·      Monitor and analyze marketing performance metrics and provide data-driven recommendations for optimization.

·      Stay informed about industry trends and developments, identifying competitive threats and opportunities to maintain our brand’s competitive edge.

Knowledge, Skills, and Abilities

·      Extensive experience in digital and social media marketing, with a deep understanding of current trends, best practices, and emerging platforms.

·      Strong expertise in branding and brand management, with the ability to develop and maintain a consistent brand image across multiple locations.

·      Demonstrated experience in driving growth for multi-unit restaurant brands, utilizing innovative marketing strategies and research for problem detection.

·      Expertise in e-commerce, with a focus on driving online sales growth, optimizing customer experience, and maximizing conversion rates.

·      Excellent leadership and team management skills, with the ability to inspire and motivate a high-performing marketing team. As a team leader, you will guide the team towards achieving common goals.

·      Exceptional analytical and strategic thinking abilities, with a focus on data-driven decision-making. As a strategic thinker, you will provide valuable insights and recommendations.

·      Strong communication and interpersonal skills, with the ability to collaborate effectively with internal stakeholders and external partners.

·      Proactive and adaptable, with the ability to thrive in a fast-paced, dynamic environment.

Education/Experience Required

·      Bachelor’s degree in marketing, business administration, or a related field.

·      10 years’ experience and a proven track record of successful brand building, product, and digital marketing.

·      Extensive experience in digital and social media marketing, with a deep understanding of current trends, best practices, and emerging platforms.

·      Strong expertise in branding and brand management, with the ability to develop and maintain a consistent brand image across multiple locations.

Physical Demands/Work Environment

PHYSICAL DEMANDS: Must be able to sit for extended periods at a time at a desk or in meetings with prolonged and repetitive use of a computer. 

WORKING ENVIRONMENT: Hybrid work environment. Travel to restaurants may be required 15% of the time.

Luna Grill

Job Description: Social Media Marketing/ Content Manager/ User Growth

We are seeking a dynamic and motivated User Growth/Social Media Manager to join our team. As a User Growth/Social Media Manager, you will be responsible for driving user acquisition and engagement through various social media platforms. Your primary focus will be on creating and implementing strategies to attract and retain a growing user base, enhance brand awareness, and drive conversions.

Responsibilities:

1. Develop and execute social media strategies to increase user acquisition, engagement, and retention across multiple platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, etc.).
2. Create and curate engaging and relevant content to reach the target audience and enhance brand visibility.
3. Monitor and analyze social media performance metrics to identify trends, insights, and areas for improvement.
4. Collaborate with cross-functional teams to align social media efforts with marketing, product, and customer support initiatives.
5. Stay up-to-date with the latest social media trends, algorithms, and best practices, and implement these insights into the overall strategy.
6. Plan and execute social media campaigns, contests, and promotions to drive user participation and increase brand loyalty.
7. Engage with the community, respond to user inquiries, and foster a positive and interactive online presence.
8. Utilize social media advertising and budget effectively to reach targeted audiences and achieve campaign objectives.
9. Monitor user feedback and reviews on social media platforms, address any issues or concerns promptly, and maintain a positive online reputation.
10. Conduct competitive analysis and benchmarking to identify opportunities for improvement and maintain a competitive edge.
11. Agency Management: Collaborate and manage relationships with external agencies to support social media initiatives, influencer collaborations, and user acquisition campaigns. Work closely with agencies to define clear goals, deliverables, and KPIs, ensuring effective execution and optimal performance.
12. Top Creators Relationship Management: Identify and establish strong relationships with influential content creators, key opinion leaders, and top influencers within the industry. Engage with top creators to develop mutually beneficial partnerships, collaborate on content creation, and leverage their reach to drive user growth and brand exposure.
13. TikTok Shop management, you will be responsible for managing and optimizing our TikTok Shop projects with agency, driving sales by short videos and live streaming, and fostering a vibrant online shopping community. Your primary focus will be on developing and executing strategies to attract and retain customers, curate engaging product content, and enhance brand visibility on TikTok.

Requirements:

1. Proven experience in social media management and user growth strategies.
2. Solid understanding of social media platforms, algorithms, and best practices.
3. Strong analytical skills to interpret data and make data-driven decisions.
4. Excellent written and verbal communication skills. Creative thinking and the ability to create engaging and shareable content.
5. Knowledge of social media advertising and campaign management.
6. Ability to work independently and collaboratively in a fast-paced environment.
7. Familiarity with tools and platforms for social media management and analytics.
8. Passion for staying up-to-date with industry trends and emerging technologies.
9. Bachelor’s degree in Marketing, Communications, or a related field is preferred.

• If you are passionate about social media, user growth, and building a thriving online community, we would love to hear from you! Join us in our mission to create a vibrant and engaged user base and take our brand to new heights.

DHGATE Group

The United Green is America’s Premier Cannabis Staffing Provider. We connect the Industry’s Top Talent with Cannabis Companies throughout the United States. Our experienced team has a passion for networking and placing job seekers into the career of their dreams. No matter your background or experience, we’re here to help you Grow! Elevate your Career in Cannabis with The United Green.

Overview:

Our client is looking for an enthusiastic and detail-oriented Technical/Digital Content Manager to join their team! This position would be responsible for creating, maintaining, and improving content across our digital ecosystem. This is a fantastic opportunity for the right individual as there is plenty of room for growth, within their multiple cannabis retail locations. Our client is looking for an organized and enthusiastic self-starter who will own their initiatives and provide quality insight to become an integral part of our team.

About the role:

As a Technical/Digital Content Manager, you will be responsible for creating and executing marketing campaigns and materials that accurately reflect our brand identity and messaging. This will include designing and producing a wide range of print and digital materials, such as posters, email marketing assets, packaging, and social media content using the Adobe Creative Cloud suite of tools. It is expected that the candidate will be proficient in both print and digital design and is willing to learn CRM/marketing software. This is a dual role, as it also supports our tech team. Major responsibilities include troubleshooting POS (computer) issues, installing new systems, and providing general tech support.

Responsibilities:

Digital Graphic Design:

• Create visually stunning designs for various marketing materials, including brochures, flyers, banners, social media posts, presentations, and advertisements.
• Develop and maintain visual identity, ensuring brand consistency across all channels and platforms for clients.
• Stay up to date with industry trends and design best practices to continuously enhance the quality of designs.

Marketing Coordination:

• Assist in implementing marketing strategies and campaigns to promote products and services.
• Manage content for various marketing channels, including websites, social media, email campaigns, and newsletters.
• Monitor and report on inaccuracies and issues with online menus.
• Participate in team meetings, brainstorming sessions, and creative reviews to contribute ideas and provide feedback.

Requirements:

• Proven experience as a Digital Marketing Coordinator, Graphic Designer or a similar role in the retail industry
• Bachelor’s degree is a plus.
• Proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Strong understanding of design principles, typography, color theory, and layout techniques.
• Familiarity with digital marketing channels, including social media platforms, email marketing, and content management systems.
• Excellent written and verbal communication skills.
• Detail-oriented with exceptional time management and organizational abilities.
• Ability to multitask, work under pressure, and meet deadlines in a fast-paced environment. Portfolio showcasing your graphic design skills and marketing projects is highly desirable.
• Proficiency in Windows operating systems.
• Strong PC hardware troubleshooting skills.

Compensation:

• $40-45k/ year

The United Green

Part Time Marketing Coordinator

LHH Recruitment Solutions is currently seeking a marketing coordinator with 2 or more years of experience for a part time contract opportunity for a nonprofit organization within biotechnology in Washington DC. This role hybrid 1 day onsite 4 days work from home. This is a great role that offers the opportunity to work with a results-oriented and dedicated team.

Responsibilities:

• Create marketing materials, including but not limited to flyers, social posts, email blasts, mailings, website content, promotions, etc.
• Manage email marketing; schedule, coordinate, and manage social campaigns.
• Managing website content posting upcoming events, updates, etc.
• Writing and editing content for website
• Assist teams in event planning and coordination.

Qualifications:

• Bachelor’s Degree in Marketing, Communications, Public Relations, Journalism, Media Studies, or related field.
• Proficient in Microsoft PowerPoint, Word and Excel.
• Adobe Photoshop preferred.
• Marketo preferred.
• Strong project management skills.
• Knowledge of marketing principles, procedures, concepts and practical applications.
• Detail oriented

Experience:

• 2+ years of marketing experience.

Employment Type: 5 month contract to start 20 hours a week

Compensation: $20.00-$27.00 per hour

LHH

Brand new opportunity for a superb Marketing Director!

My Client is a dynamic and rapidly growing leader in the building and construction industry. With a commitment to excellence, innovation, and sustainability, they specialize in delivering top-quality construction materials and services to our clients. They take pride in our dedication to shaping the future of the industry.

Position Overview:

We are seeking a talented and experienced Marketing Director to lead our marketing efforts in the building and construction market. The ideal candidate will have a deep understanding of the industry, a proven track record of creating and executing successful marketing strategies, and a passion for driving growth and brand recognition.

Responsibilities:

• Develop and Execute Marketing Strategy: Create and implement a comprehensive marketing strategy tailored to the building and construction market, focusing on branding, lead generation, and market penetration.

• Team Leadership: Lead and inspire a high-performing marketing team, fostering creativity and collaboration to achieve departmental goals.

• Market Research: Stay up-to-date with industry trends, competitors, and customer insights to identify new opportunities and threats.

• Brand Management: Manage and enhance the company’s brand image, ensuring consistency and relevance in all marketing materials and campaigns.

• Digital Marketing: Oversee digital marketing initiatives, including SEO, SEM, email marketing, social media, and content marketing.

• Budget Management: Develop and manage the marketing budget, optimizing spend for maximum ROI.

• Campaign Development: Conceptualize and execute marketing campaigns, from ideation to measurement, across various channels.

• Sales Support: Collaborate closely with the sales team to provide them with the tools and materials needed to drive revenue and growth.

Qualifications (who we’re looking for):

Bachelor’s degree in Marketing, Business, or a related field (MBA preferred).

8+ years of marketing experience, with at least 3 years in a leadership role within the building and construction industry.

Proven success in developing and implementing marketing strategies that have driven business growth.

Exceptional leadership, team management, and interpersonal skills.

Strong analytical and data-driven decision-making abilities.

Excellent written and verbal communication skills.

Proficiency in marketing software and analytics tools.

A deep passion for the building and construction industry.

What’s on Offer:

Competitive salary and bonus structure.

Comprehensive benefits package, including healthcare, dental, and retirement plans.

Opportunities for career advancement and professional development.

A dynamic and collaborative work environment.

The chance to make a significant impact on a growing industry leader.

How to Apply:

If you are a strategic marketing leader with a passion for the building and construction industry, we encourage you to apply. Please submit your resume, a cover letter detailing your relevant experience, and any other relevant documents to application.

Join this incredible team and be a part of their mission to transform the building and construction market. Together, we’ll build a brighter future.

Culture Recruitment Group

Our mission is to empower people to live well by energizing their every day.

Centr is a leading health and fitness platform founded by Chris Hemsworth with a mission to inspire a global community to train, eat and live healthier lives. With over 3,000 pieces of premium content since launching in 2019, Centr members have access to Chris’ expert network of elite trainers, chefs, nutritionists, and wellness professionals.

Centr is also expanding its platform to fitness equipment and accessories, available at retailers worldwide. Centr’s expansion will focus on best-in-class strength equipment and range of new fitness accessories and products designed to help Members achieve their personal health goals.

Centr is a HighPost Capital portfolio company under the leadership of David Moross and Mark

Bezos. HighPost Capital, LLC (“HighPost”) is a private investment firm focused on the global

consumer sector.

Position Overview:

The Sr / Retail Marketing Manager is responsible for the design, development, execution, and measurement of go-to-market (GTM) marketing plans for Centr fitness and strength consumer products across key retail account(s). This includes full omni-channel retail support from brick and mortar in-store support to online retail display and advertising. This role will serve as the key partner for retail account(s) leading merchandising, advertising, promotion, and launch / momentum campaigns across the complete fitness and strength Consumer Portfolio across key retail account(s). This position will collaborate and develop deep integration with internal and external stakeholders across Centr’s cross-functional teams (Sales, Product Development, Marketing, Creative Services, Digital Product Management, etc.) as well as across key distribution partners and retail account(s). The Retail Marketing Manager is an accomplished collaborator and communicates effectively and appropriately at all levels to influence and impact desired outcomes.

Position Responsibilities:

• Develop and execute account-specific marketing plans, both in-store and online, at key accounts such as Walmart, Best Buy, Target, Amazon, and key accounts in EUR and ANZ.
• Develop and manage promotional programs to increase sales and market share
• Manage sales events and in-store activations to drive foot traffic and conversion
• Develop and manage the retail marketing budget
• Lead creative development for in-store displays, pallet programs, online banner ads, CRM programs and more.
• Monitor and report on the effectiveness of retail marketing campaigns and initiatives.
• Provide guidance and support to the sales team to ensure effective implementation of retail marketing initiatives
• Maintain strong relationships with key retail partners and wholesale distributors
• Stay up-to-date with industry trends and best practices in retail marketing and channel management

​​​​​​​Required Skills, Knowledge & Experience:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• 5+ years of experience in Retail Marketing, Channel Marketing, or related roles, preferably in the CPG, Fitness/Wellness or Entertainment Industry.
• Strong understanding of retail, online, and wholesale channels and how to effectively market products in each.
• Experience managing promotions, sales events, and in-store activations.
• Strong analytical skills and ability to analyze data to drive insights and decision-making.
• Strong presentation skills and ability to create account specific product and program pitch decks.
• Excellent communication, collaboration, and relationship-building skills.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Passion for the fitness/wellness industry and staying up-to-date with the latest trends and innovations.

Why Join Centr?

• Competitive salary package, commensurate with your skills and experience.
• Flexible and balanced hybrid working environment (mix of office and work from home days).
• Opportunity to work with modern technology and products.
• Smart, motivated and collaborative coworkers who are here to support your growth.
• Work with a globally recognized health and fitness brand.

Centr, LLC is an Equal Opportunity Employer that values inclusion. Centr, LLC welcomes individuals of all backgrounds and experiences to apply for the position.

Interested?

If this sounds like you and you want to join the Centr team, hit “apply” and submit your resume and cover letter.

Centr

Overview

Bear Claw is seeking a highly motivated and talented individual to join our team as a Marketing Communications Coordinator. As a Marketing Communications Coordinator, you will play a pivotal role in developing and executing effective marketing strategies to promote our next generation ATS and CRM recruiting software.

Responsibilities

• Develop and implement marketing communication plans to promote Bear Claw software and services
• Create engaging content for various marketing channels, including website, blog, social media, and email campaigns
• Collaborate with cross-functional teams to ensure brand consistency and message alignment across all marketing materials
• Conduct market research to identify target audience, market trends, and competitor analysis
• Assist in organizing and attending industry events, conferences, and trade shows to represent Bear Claw
• Monitor and analyze marketing campaign performance and provide reports to management
• Collaborate with the sales team to develop sales enablement materials, including presentations, case studies, and product brochures
• Stay updated on industry best practices and emerging trends in marketing communications
• Execute Various Marketing Projects

Requirements

• Bachelor’s degree in Marketing, Communications, or a related field
• Minimum of 2 years of experience in marketing communications, preferably in the software or technology industry
• Strong written and verbal communication skills, with exceptional attention to detail
• Proficient in content creation and management across various marketing channels
• Knowledge of marketing analytics and reporting tools to measure campaign performance
• Ability to multitask and prioritize workload in a fast-paced environment
• Excellent interpersonal skills and ability to collaborate effectively with cross-functional teams
• Familiarity with ATS and CRM software is a plus

Benefits

• Great company culture and office environment
• Comprehensive Competitive Compensation & Benefits
• Generous PTO & 401K Matching
• Opportunity to grow and advance within the firm

If you are a self-driven, creative, and results-oriented individual who is passionate about marketing and technology, we would love to hear from you. Join our dynamic team and contribute to the success of our next generation ATS and CRM recruiting software at Bear Claw.

Bear Claw

We are seeking a highly skilled Technical Digital Marketing Manager to join our team at 101 Mobility, LLC. As the Technical Digital Marketing Manager, you will play a pivotal role in driving our organization’s digital marketing initiatives by leveraging your technical expertise. If you are a strategic thinker with a strong background in digital marketing and a passion for technology-driven campaigns, we want to hear from you!

Company Overview:

At 101 Mobility, LLC, we are a trusted provider of comprehensive mobility and accessibility solutions. Our mission is to enhance the lives of individuals facing mobility challenges by creating independent and inclusive environments. With a strong market presence, we deliver exceptional products such as stairlifts, wheelchair ramps, and vehicle lifts. Our team of skilled professionals provides personalized consultations, expert installations, and ongoing support. We are dedicated to making a positive impact and believe that everyone deserves equal access and opportunities for growth. Join our passionate community and contribute to our mission of transforming lives through mobility and inclusivity.

Responsibilities:

• Develop and execute the digital marketing strategy in collaboration with the marketing team to achieve business objectives.
• Identify target audiences, define marketing goals, and create comprehensive digital marketing plans to enhance brand awareness, engagement, and conversions.
• Stay up to date with the latest industry trends and emerging digital marketing technologies to recommend innovative strategies.
• Implement and manage marketing technologies, including marketing automation systems, CRM platforms, email marketing tools, and analytics platforms.
• Ensure seamless integration and data flow between various marketing systems and platforms.
• Collaborate with internal teams and external vendors to resolve technical issues and optimize the performance of marketing technologies.
• Oversee website management, collaborating with web developers/designers to ensure an optimal user experience (UX), mobile responsiveness, and adherence to SEO best practices.
• Manage content creation and publication, ensuring high-quality, engaging, and search-engine-optimized content.
• Utilize content management systems (CMS) to update and maintain website content, landing pages, and blog posts.
• Plan, execute, and optimize digital marketing campaigns across various channels, such as search engine marketing (SEM), search engine optimization (SEO), social media advertising, email marketing, and display advertising.
• Define campaign objectives, target audiences, budgets, and key performance indicators (KPIs).
• Monitor campaign performance, analyze data, and generate reports to measure effectiveness and provide actionable insights for optimization.
• Monitor and analyze digital marketing metrics, including website traffic, user behavior, conversion rates, and return on investment (ROI).
• Generate reports and present data-driven insights to stakeholders, making recommendations for optimization and continuous improvement.
• Utilize digital analytics tools like Google Analytics to track and measure campaign performance.

Requirements:

• Bachelor’s or master’s degree in marketing, Business, or a related field.
• Proven experience of at least 5 years in digital marketing, with a focus on technical aspects and marketing technologies.
• Strong knowledge of marketing automation systems, CRM platforms, email marketing tools, and web analytics.
• Proficiency in digital advertising platforms (e.g., Google Ads, Facebook Ads Manager) and SEO tools.
• Familiarity with web technologies (HTML, CSS, JavaScript) and content management systems (CMS).
• Experience with data analysis and reporting using tools such as Google Analytics or Adobe Analytics.
• Excellent analytical and problem-solving skills, with the ability to derive insights from complex data sets.
• Strong project management abilities and the capability to handle multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Knowledge of industry best practices, trends, and emerging technologies in digital marketing.
• Creative thinking and a passion for staying updated on the latest digital marketing strategies.
• Ability to multitask, learn, work, think, and adjust quickly in a fast-changing work environment and thrive under pressure.

Benefits:

This is a full-time position with paid vacation and PTO, which begins to accumulate during the first, full month of employment. Major medical, dental, and vision coverage are available after a 30-day probationary period. Employees can participate in the company-matched 401k program after a six-month waiting period.

Join our dynamic team and make a significant impact on our digital marketing efforts. Apply today and take your career to the next level as our Technical Digital Marketing Manager at 101 Mobility, LLC.

101 Mobility, LLC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, or veteran status.

101 Mobility

Bose is a brand created by one of life’s few true visionaries. We believe sound is the most powerful force on earth and that we are the only people in the world devoted to unleashing that power for transformative sound experiences. Sound is Power!

We have an exciting opportunity as the Sr Director, Global Customer Care. Reporting to the CMO this is a customer facing role responsible for providing the strategic direction, leadership, and execution of customer service activities. In this role, you will lead our contact center operations and drive strategic transformation. Your focus will be on enabling a digital and customer first approach, and in the process, continuing to navigate the organization away from a purely break fix mentality. You will drive critical improvements in people & organization structure, culture, process, policy, technology, and infrastructure. You will be responsible for the strategic planning and providing leadership to a large team executing on Contact Center operations and processes sought at the continuous improvement of the customer experience.

You will also lead the teams responsible for Digital Care, Service Content, Voice of the Customer, Service Readiness and Business Transformation.

You will be skilled in driving a culture of innovation and continuous improvement by:

• Crafting and managing – Leadership development/succession programs, employee engagement and morale.
• Identifying and implementing new proven technologies sought at growing efficiency and driving a digital first environment.

The successful incumbent will be a highly effective communicator, regularly engaging Bose senior executives on all aspects and functions of Customer Care Operations while encouraging their team in developing and detailing best practices in the performance of all duties and responsibilities.

Primary responsibilities

• Work with Senior Leaders to develop and implement strategic objectives.
• Identifying and evaluating state-of-the-art technologies.
• Work with 3rd Party Vendors and internal stakeholders to deliver an outstanding experience.
• Create and contribute information and analysis to organizational strategic plans and reviews.
• Maintain and build professional and technical knowledge by tracking emerging trends in contact center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices.
• Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every contact.
• Manage metrics, ensure customer satisfaction, and review statistical performance levels.
• Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision.
• Drive a culture of that embrace change and continuous improvement.
• Develop and maintain the SLA’s, with the intention of increasing satisfaction for the organization.
• Develop an overall Strategic Roadmap that enables better service and quality, and cost reduction with key channels including Contact Center and Digital
• Initiate innovative programs that allow Bose to increase the overall brand and effectiveness of channels.
• Lead Digital Transformation in the Post Purchase experience – onboarding, use & satisfaction, and loyalty building.
• Increase Digital Self Service and provide leadership to enable the organization to become Digital First
• Focus on moving from Reactive to Predictive and expanding new messaging channels.
• Grow and support a rapidly growing E-commerce business by building out a team to drive operations, escalations, knowledge management and collaborate closely with E-commerce leadership.
• 25%+ travel required; International
• Language skills: English; any additional languages would be beneficial.

Experiences & Skills:

• Minimum 15 years of extensive experiences in managing operational customer service teams.
• Strong strategic and customer focus with a clear understanding of the wider issues impacting across the enterprise.
• Established track record of exceeding targets, KPIs and SLAs
• Proven influencing and persuasion and relationship management at senior and strategic level.
• Ability to develop strategy, make recommendations, influence, and persuade senior management and cross functional teams.
• Think/plan strategically and execute tactically.
• Demonstrate ability to motivate and develop global teams and communicate with others at all levels.
• BA degree required.

Location: Framingham, MA – 3 days/week required

Bose Corporation

Job description

First Brands Group™ is a global automotive parts company that develops, markets and sells premium products through a portfolio of nine market-leading brands: Raybestos® complete brake solutions, Centric® Parts replacement brake components, FRAM® filtration products, LuberFiner® filtration products, TRICO® wiper blades, ANCO® wiper blades, Carter® fuel and water pumps, Autolite® spark plugs, and StrongArm® lift supports. The First Brands Group™ portfolio of world-class brands offers best-in-class technology, industry-leading engineering capabilities, and superior customer service.

Associate Marketing Manager (WIPERS)

The primary function of this role is to act as a cross functional team member in support Wipers inclusive of TRICO, Michelin (licensed brand), ANCO and eCommerce. Doing so allows Marketing Managers to drive their lines of business and build stronger customer partnerships.

Essential duties and responsibilities include:

• Supports day-to-day brand initiatives with the planning, executing, and tracking of marketing programs: sales materials, packaging, paid media, web, social media, event or content creation etc.

• Oversees day-to-day projects with internal and external (agency) creative teams, coordinates schedules with external vendors and internal team members to drive projects to completion

• Writes creative briefs to provide business requirements for projects to support sales, retail customers to ensure accuracy and timeliness of projects

• Daily internal and agency interaction – Creating and reviewing content, proofread, and edit copy for various marketing channels, ensuring a consistent brand voice

• Help manage relationships with external vendors to ensure high-quality and timely execution of marketing programs

• Manage the tracking of billing and invoice payments

• Stay updated with latest marketing trends and competitor activities

The ideal candidate will have the following combination of education and experience:

• Bachelor’s Degree in marketing, communications, or advertising with 2-4 years of experience in a marketing support role

• Self-starter with ability to prioritize and multitask (strong organizational skills)

• Project Management Experience (deadline oriented)

• Collaborative with a willingness to learn and grow

• Strong interpersonal/communications skills with the ability to interact at all levels of the organization (cross functional teams, sales, external customers, and vendors)

• Knowledge of marketing strategies

• Proficient in Microsoft Office Suite especially MS Excel & PowerPoint, Adobe experience a +

First Brands Group, LLC