The RealReal

The Client Service Assistant Manager will have overall responsibility for supervising a contact center that reinforces our brand and ensures we deliver a superior client experience.

This role will report to the Associate Director, Consignor Relations and will oversee the service team and implement policies and procedures. In addition, this role will serve clients (internal and external) through the development and implementation of continuous systems and process improvements.

Along with daily management of the team and department, the Manager will focus on developing processes that will enable improved productivity and efficiencies leading to a successful outcome. A focus on implementing best practices aiming to maximize client satisfaction.

What You Get To Do Every Day

• Work with the Client Service Manager(s) and Associate Director regarding the daily operation of the contact center to include development, analysis, and implementation of staffing, training, and scheduling
• Help implement contact center strategies and operations, improving systems and processes, to ensure a positive consignor experience
• Supervise and coordinate a team of Seniors, and Consignment Concierge specialists; motivate and encourage agents through positive communication and feedback
• Monitor contact center results to identify and resolve performance trends to ensure the attainment of goals and targets
• Provide communication and follow up to ensure agents are fully informed of all new information related to products, procedures, consignor needs, and company issues, changes, or actions
• In partnership with the Client Service Manager(s) and Associate Director, determine department procedures, prepare work schedules, and expedite workflow
• Responsible for hiring, termination, and performance management discussions

What You Bring To The Role

• 3-5 years of supervisory experience in a similar role within a Contact Center or similar environment requiring team management and systems utilization towards service objectives; luxury experience preferred
• Strong computer skills and comfort in navigating multiple systems; proficient in Microsoft Office
• Problem analysis and solving skills, demonstrating good judgment
• Strong organizational and planning skills including Workforce Management
• Superior verbal and written communication skills
• Must be able to work flexible hours; schedules may vary

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women’s and men’s fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

GHR7283

The RealReal

As a Photo Production Assistant, you’ll style and photograph our fun consigned products in our clean and safe authentication facility. You are goal oriented and a strong team player shaping the culture at TRR.

TRR supports the sustainability movement as we help keep life going for luxury products, reduce waste and keep our planet healthier.

We stand for equitable workplaces with opportunities to grow and we design our compensation programs with the view of you as a long-term employee with full benefits, generous vacation and company stock.

Our warehouses are safe and clean. Most of all, you’ll get to learn a brand-new industry while working with fun people. Join us!

Compensation | Benefits | Perks

• Potential compensation up to $17/hour* (*base pay $15/hour + incentive pay programs)
• Incentive programs that pay up to $400 per month based on performance
• $50 in monthly food credits
• 18 Paid PTO Days and 9 Paid Holidays
• Opportunity for overtime
• Clean and safe working environment with climate controlled warehouses
• Employee Stock Purchase Plan (purchase stock @ discounted rates)
• 401K (with company matching up to $1000)
• Generous Medical, Dental & Vision benefits subsidized by the The RealReal

What You Get To Do Every Day

• Style and shoot clothing on both women and men mannequins
• Be able to reach a quota of 150+ items per day
• Work with the photo team to meet the end of the month deadlines
• Assist with the movement of physical product through the studio
• Steam clothing as needed
• Be a self-starter and able to take a look at what needs to be done and move forward
• Ensure product is handled to the highest quality standards

What You Bring To The Role

• No experience required
• Must be punctual and available to work overtime as needed
• Basic understanding of Mac OS and Canon Cameras
• Works well with deadlines and metrics
• Must be able to lift heavy boxes up to 50 lbs and stand for extended periods of time

The expected salary range for this role is $15.00 – $15.50. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women’s and men’s fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

GHR6666
The RealReal

As a Photo Production Assistant, you’ll style and photograph our fun consigned products in our clean and safe authentication facility. You are goal oriented and a strong team player shaping the culture at TRR.

TRR supports the sustainability movement as we help keep life going for luxury products, reduce waste and keep our planet healthier.

We stand for equitable workplaces with opportunities to grow and we design our compensation programs with the view of you as a long-term employee with full benefits, generous vacation and company stock.

Our warehouses are safe and clean. Most of all, you’ll get to learn a brand-new industry while working with fun people. Join us!

Compensation | Benefits | Perks

• Potential compensation up to $17/hour* (*base pay $15/hour + incentive pay programs)
• Incentive programs that pay up to $400 per month based on performance
• $50 in monthly food credits
• 18 Paid PTO Days and 9 Paid Holidays
• Opportunity for overtime
• Clean and safe working environment with climate controlled warehouses
• Employee Stock Purchase Plan (purchase stock @ discounted rates)
• 401K (with company matching up to $1000)
• Generous Medical, Dental & Vision benefits subsidized by the The RealReal

What You Get To Do Every Day

• Style and shoot clothing on both women and men mannequins
• Be able to reach a quota of 150+ items per day
• Work with the photo team to meet the end of the month deadlines
• Assist with the movement of physical product through the studio
• Steam clothing as needed
• Be a self-starter and able to take a look at what needs to be done and move forward
• Ensure product is handled to the highest quality standards

What You Bring To The Role

• No experience required
• Must be punctual and available to work overtime as needed
• Basic understanding of Mac OS and Canon Cameras
• Works well with deadlines and metrics
• Must be able to lift heavy boxes up to 50 lbs and stand for extended periods of time

The expected salary range for this role is $15.00 – $15.50. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women’s and men’s fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

GHR6666
The RealReal