Providence Digital Innovation Group

Summary

We are seeking a Technical Principal Product Manager, NLU with a focus on state-of-the-art natural language AI models, such as Large Language Models (LLMs) to join our team. As the Principal NLU Product Manager, you will manage the development and success of our NLU/LLM-based products. This is a vital leadership role for the Digital Innovation Group at Providence and reports to the Executive Director of Product.

You will work closely with cross-functional teams, including engineering, research, and design, to ensure the delivery of high-quality NLU/LLM products that meet our customers’ needs.

Key goals and accountabilities are:

• Translate complex customer problems into commercializable solutions. Collaborate with the UX team and others to understand high level goals, drivers and opportunities for products and their delivery.
• Use your data- and business-informed mindset to define and deliver the product with broad cross-organizational impact. Optimize the product by digging deep into user data, feedback, and insights and make appropriate tradeoffs between customer goals and the product experience.
• Have an in-depth understanding of the business and success metrics for your products and report on them regularly.
• Ensure that competitive analysis and product positioning for the product is articulated and updated regularly.

Essential functions

In this position you:

• Identify the biggest customer problems and work collaboratively to design new features and/or products from start to finish.
• Build, measure, and iterate rapidly on feature set to ensure the best customer outcomes.
• Consistently integrate behavior data and customer feedback into key product decisions.
• Communicate product plans, benefits, and results to all audiences – within teams, company, to users, press, etc.
• Build deep relationships with executives and stakeholders across the organization to advocate for and maximize the value of the products you own.
• Thrive and succeed in an entrepreneurial environment, and not hindered by ambiguity or conflicting priorities.

Experience

• 6+ years in Product Management at a technology company, ideally working on products with ML/AI at its core.
• Experience managing medium to large initiatives, and a well-rounded technical background in modern software development
• Experience delivering impactful products and features heavily informed by data and user research.
• Demonstrated ability to solve complex problems by crafting customer-first solutions and thinking from first principles.
• Strong aptitude for using data to solve problems.
• Experience influencing the Executive Team members on key strategy and cross-functional initiatives.
• Experience working at the executive level including contributing to overall organizational goal setting, and strategy framing.
• Proven ability to collaborate with technical and non-technical stakeholders to prioritize and negotiate delivery against the organization’s strategic goals.

About us

Providence DIG is both a healthcare startup and a technology/product incubator. Our team gathers market data on effective solutions in the health care space and then builds out a product line with the latest and greatest technology. When market maturity hits, DIG enables the product to spin out as its own company. It is a unique mix of venture capitalists, digital strategists, marketing acumen, product development and engineering all in one group nestled inside one of the largest health systems. We set the pace for other health care organizations on how to conceive, engineer and launch effective health care solutions. Recently funded DIG startups included DexCare and Xealth.

Providence is one of the largest not-for-profit health systems in the United States.

At Providence, we use our voice to advocate for vulnerable populations and health care reforms. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible, and affordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyone—regardless of coverage or ability to pay. We help people and communities benefit from the best health care model for the future, today.

The Digital Innovation Group (DIG) at Providence is a small but mighty product development and incubation team. We build next-gen tools that give patients convenient and easy access to health care anywhere, anytime.

Providence Digital Innovation Group