Jacob & Co.

Overview

The Boutique Assistant inspires each guest with exceptional experiences, while achieving or exceeding client expectations. The Boutique Assistant is responsible for enhancing all aspects of boutique living resulting in optimal hospitality, seamless client experiences and a positive boutique environment.

Key Responsibilities

Create exceptional client experiences:

• Deliver an exceptional welcome to the client and ensure outstanding hospitality throughout their visit.
• Assist the other team members with various activities to facilitate seamless client experiences including preparation, client entertainment, product presentation, and sales finalization (e.g., running product, gathering sales accessories, gift wrapping, beverage service, client data capture, farewell)
• Helping to facilitate our company compliance protocol.
• Ability to present our product (in detail) to clients if the salesperson is otherwise occupied.

Optimize the boutique environment:

• Responsible for the general upkeep and appearance of the sales floor
• Assist in the merchandising and overall display maintenance of the boutique (e.g., maintain proper visual standards, product maintenance and cleanliness)
• Partner with other team members to manage boutique supply inventory including replenishment needs, order process, and optimal storage organization.
• Partner with other team members to ensure proper movement of product in/out of boutique including, but not limited to, shipments, consignments, and movement throughout the boutique.
• Assist with special projects as needed.
• Anticipate the needs of the salesperson to streamline the client’s experience.

Your Profile

Education:

• Associate or bachelor’s degree preferred.

Industry Experience:

• Previous experience in luxury retail (2-4 years)
• Jewelry and Watch knowledge and experience a must (2-4 years)

Personal Skills:

• Must be available to work retail hours (including weekends)
• Ability to work in a fast-paced, evolving environment.
• Maintain a professional and stylish appearance.
• Strong attention to details with the ability to handle multiple tasks simultaneously and with precision.

Jacob & Co.