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About Cohley
In today’s marketing environment, brands need more content than ever. The problem is that the traditional means of generating the content that they need doesn’t scale: It’s cost prohibitive and doesn’t yield the diverse photos, videos and text reviews that they need to optimize performance.
Cohley is changing the way that the world’s best brands generate & test content by connecting them with an expansive network of talented photographers, content creators, videographers and partners.
About the role:
It’s an incredibly exciting time to join the Customer Success Team at Cohley. We’re partnering with some of the world’s most innovative companies to create and foster authentic connections through generating content that drives impact. The Customer Success team is directly responsible for the company’s retention revenue and growth goals — and while we’ve built the proverbial “plane”, we’re constantly iterating to strengthen processes and best practices to reach our ambitious goals that will take the company to the next level.
Responsibilities:
- Truly own and drive retention and growth for your book of business
- Serve as a trusted partner for customers by understanding their business challenges and connecting product solutions to their needs
- Own the customer journey from onboarding to renewal, including closing revenue
- Work cross functionally to advocate for a customer first mindset across all business decisions
- Tie data and storytelling to platform outcomes to prove success in order to conduct powerful and compelling Strategic Business Reviews
- Embody Cohley’s core values:
– Hungry
– Extreme Ownership
– Absolute Integrity
– Run towards the pain
– Team success
Why Cohley?
- Opportunity to have a critical and collaborative impact in a growing leader in the marketing technology industry.
- Amazing co-workers with diverse past expertise.
- Team-oriented environment.
- Transparent and approachable executives.
- Significant growth opportunities.
Cohley