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The Provider Relations Manager is responsible for the delivery of all operational services through direct oversight and leadership of the Provider Relations team. This role also involves working with Dental Network Development’s other core divisions, as well as working externally with Careington’s clients and their Provider Relations departments.
Roles and Responsibilities:
- Manage provider relations team. This includes assigning special projects, managing workloads, assisting with priority setting and staff development.
- Solely responsible for managing and creating content for ongoing provider communications and special communications.
- Serve as escalation point for network related concerns for both clients and network providers.
- Actively participate in and host ongoing team meetings.
- Work collaboratively with other Dental Network Development teams to resolve provider inquiries.
- Work directly with clients.
- Must have the ability to effectively train other staff members
- Attend internal and external meetings.
- Monitor team performance, attendance and provide annual reviews.
- Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
- Must have a strong work ethic, be dependable, and have the ability to work independently.
- Excellent organizational skills with the ability to multitask.
- Other duties as assigned.
Qualifications and Education Requirements:
- Bachelor’s Degree or equivalent Provider Relations experience
- 3+ years of provider relations experience at supervisory level or above
- Background in customer service industry is a plus.
- Dental knowledge is a plus.
- Strong conflict resolution skills to de-escalate.
- Possess high level problem solving and analytical thinking skills that will assist in making independent judgment decisions to provider/member inquiries.
- Demonstrate excellent presentation, verbal and written communication skills.
- Excellent client interaction
- Proficiency with MS Excel, Word, and PowerPoint
Why Join Us
Careington is a solutions‐oriented company. We have been a trailblazer in the field of discount health care since 1979. Over the years, our mission has remained the same ‐ to create discount health programs that are marketable to the employer, profitable to the provider and economical for the member. In response to a growing demand for our products and services in recent years, our growth means that we continuously strive to recruit innovators to join our fast‐paced, forward‐thinking team.
Careington is a place where your personal best is valued, and peak performance is the norm. At Careington, our people form a winning team. Their creativity, strategic thinking and hard work have a considerable impact on our success, and they are our greatest asset. We look for employees who will continually explore new opportunities, propose new ideas and identify innovative ways to meet the diverse needs of our clients and customers. In turn, we offer competitive salaries, comprehensive benefits and a work environment that is second to none.
Careington International Corporation