Career Growth, Flexibility and Collaboration!
Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!
The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.
We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.
Reporting to the Vice President of Digital Transformation, the Director of Digital Transformation is responsible for transforming the enterprise-wide customer experience involving front-end, customer facing, back-end functions and customer experience. This job entails working with leadership to anticipate, interpret and support user business needs with innovative tools and resources. Day-to-day responsibilities will include managing transformation initiatives from start to finish, discovering opportunities for efficiency working with end users and collaborating with internal teams. You will be responsible for preparation and delivery of custom, story-telling style reports that deliver actionable insights to our users. The position requires experience driving cross-functional projects and managing cross-functional talent comprised of varying levels of skills is critical. This role wears many hats and the right person will be able to move fluidly between a variety of tasks
Responsibilities
- Ensure that the customer experience is consistent across all business functions, delivering great end-to-end customer experience across lifecycle stages, channels and touchpoints in the customer journey.
- Lead delivery of large-scale initiatives that drive process transformation, improve control, scalability, and compliance, and optimize the use of technology
- Act as program and relationship lead with product, marketing, sales, support, IT, finance and operations teams
- Develop communications (e.g., presentations, scorecards, emails) to share progress of initiatives, garner sponsorship, and encourage adoption
- Identify proactive opportunities for improvement in quality and efficiency
- Producing metrics for the business and presenting those senior leadership meetings which include the President and his direct reports
- Liaise with executives to make decisions for operational activities and set strategic goals
- You will be responsible for preparation and delivery of custom, story-telling style reports that delivery actionable insights to our clients.
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
- Work with the leadership team to define, the overarching strategy and long-term plan/roadmap for transformation
- Be a strong proponent of Entrust and Digital Transformation on the goals and priorities in the Customer Experience space
- Build and executing against KPI’s, leading comprehensive strategies and developing project plans and timelines
- Get consensus and obtaining stakeholder buy-in on new, complex, or challenging ideas
Basic Qualifications / Requirements
- Bachelor’s degree in business or related field.
- 10+ years of experience in Customer Success, Operations or Strategy
- 7+ years of experience leading and growing teams from strategy through to operational execution
- Experience in a project management position and/or project management in a technology company
- Experience with integrations and APIs; working through business contracts and technical specifications
- Public Cloud (AWS, Azure, Google Cloud Platform)
- Experience building parts or a full data platform; ETL, Datawarehouse, Business Intelligence
- Must have unrestricted work authorization in either Dallas, Texas Shakopee, Minnesota or Ottawa, Canada
Preferred Qualifications / Requirements
- Industry CX certification
- Unique blend of business and technical savvy in the digital world, a big-picture vision for platform strategy and the ability to effectively map desired outcome.
- Knowledge of compliance and information security measures and best practices
Vaccination for Covid-19 is currently a condition of employment for field service roles in the U.S., subject to accommodation for qualifying reasons (i.e., medical, religious, etc.) under applicable law. If you would like more information about accommodations, contact [email protected].
For US roles, or where applicable: Entrust is an Equal Opportunity, Affirmative Action, Veteran, and People with Disabilities employer.
Recruiter
Steve Donahue
[email protected]
Entrust
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