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At the Country Club, our mission is to provide an unparalleled leisure and golf experience rooted in tradition, excellence, and community. We are dedicated to cultivating an atmosphere where members and guests alike can indulge in the finest amenities, foster meaningful connections, and create cherished memories. With a commitment to superior service, pristine facilities, and a passion for the game, we strive to be the premier destination for leisure, recreation, and camaraderie in our region. Our employee culture is fundamental to our success, promoting teamwork, integrity, and a commitment to excellence in everything we do. We value and support our staff, recognizing that their dedication and enthusiasm are essential to creating exceptional experiences for our members and guests.
Job Summary:
The General Manager of the Country Club is responsible for overseeing and managing all aspects of the club’s operations to ensure a seamless and exceptional experience for members and guests. This leadership role involves strategic planning, financial management, staff supervision, and overall responsibility for the club’s success. Our General Manager reports directly to the Board of Directors and the Club’s President.
Key Responsibilities:
1. Strategic Planning:
– Identify opportunities for growth, improvement, and innovation in club services and facilities.
2. Financial Management:
– Develop and implement long-range and annual business plans, operating and capital budgets
– Prepare and analyze the annual budget, ensuring financial sustainability and profitability.
– Monitor financial performance, analyze variances, and implement corrective actions as needed.
– Oversee the care and maintenance of physical assets and facilities.
3. Membership Relations:
– Cultivate positive relationships with club members, addressing their needs and concerns.
– Develop and implement membership retention strategies.
– Promote a welcoming and inclusive atmosphere for all members.
4. Guest Experience:
– Ensure exceptional hospitality for members and their guests, providing outstanding, going out of your way, customer service.
– Implement and maintain high service standards in a variety of popular events that occur in the club. Ensure the highest level of hospitality for food, beverages, sports and recreation, entertainment and other services are being instituted.
5. Staff Management:
– Recruit, train, and supervise staff in various departments, including golf operations, food and beverage, and administration.
– Promote a positive work environment immersing yourself and staff in our culture.
– Direct reports include Assistant General Manager (Clubhouse Manager), Food and Beverage Director; Controller; Membership Director; Director of Human Resources; Director of Purchasing; Golf Professional; Golf Course Superintendent; Athletic Director and Executive Secretary.
6. Compliance and Regulations:
– Ensure the club complies with all relevant local, state and federal laws, regulations, and industry standards.
– Oversee safety and security protocols for both staff and members.
7. Marketing and Promotion:
– Develop and execute marketing strategies to attract new members and guests.
– Utilize various channels to promote club events, tournaments, and special activities.
8. Board and Committee Collaboration:
– Work closely with the club’s board of directors and committees, providing regular updates and collaborating on major decisions.
Qualifications:
– Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
– Certified Club Manager (CCM) designation offered through CMAA or in a current pursuit of this designation is desirable.
– Proven experience in managing a golf club or similar luxury hospitality establishments. – Strong financial acumen and experience in budgeting and financial management.
– Excellent communication and interpersonal skills.
– Knowledge of golf industry trends and a passion for the game.
– Leadership and team-building skills with the ability to motivate and inspire staff.
Salary: Competitive Salary; commensurate with experience and qualifications
This job description serves as a general outline of the key responsibilities and qualifications for the position of General Manager. Specific duties and requirements may vary depending on the unique characteristics of the club and its operations.
Diag Partners