Kissel Uptown Oakland, in the Unbound Collection by Hyatt

Company Description

Kissel Uptown Oakland, in the Unbound Collection by Hyatt, is a luxury hotel located in the heart of Uptown Oakland. The hotel has 168 rooms and suites and over 9,000 sq ft of meeting and event space across four venues. Kissel strikes the perfect balance between style and comfort, being the ideal place for locals to commune and travelers to get a genuine taste of The Town. We are located adjacent to the Hive Entertainment & Dining District and just four blocks from the 19th street BART station.

Role Description

This is a full-time role for a Director of People & Culture. The Director will oversee all aspects of HR and employee engagement, including recruitment, onboarding, performance management, compensation and benefits, employee development, diversity and inclusion, and company culture. In addition, this position will require a large emphasis on creating strategies to help attract and retain talent that supports our goal of being the preeminent lifestyle hotel in Oakland. At a broad stroke, responsibilities fall into four key areas: culture, whole person focus, talent acquisition and general people and culture responsibilities. Skills and Experience the right candidate will be:

• Culture Architect: Drives engagement, inclusivity, and leadership development through events, programs, and communication aligned with Evo’s values.

• Team Advocate: Creates a welcoming experience (meaningful onboarding, FAQs), supports personal well-being (EAP, spouse info), and fosters growth (development, coaching), leveraging local perks and conveniences.

• Talent Magnet: Attracts top talent through local connections, strong branding, social media savvy, and leadership coaching on selection and assessment.

• Compliance Champion: Partners with leaders to ensure managers understand regulations, guides them on HR programs & inquiries, and maintains compliance for a smooth employee experience.

Qualifications

• A minimum of five years’ HR management experience with expertise in recruitment, onboarding, performance management, compensation and benefits, employee development, diversity and inclusion, and company culture.
• Possess strong communication and listening skills, excellent speaking, reading and writing skills, with the ability to influence and inspire others
• Strong computer skills including intermediate or above knowledge of Microsoft Office programs
• Ability to consistently display courtesy, etiquette, warmth and enthusiasm on the phone and in person
• Experience working in a unionized environment, preferably in the hospitality industry
• Multiple language abilities preferred. Fluency in English required and Spanish desired
• Bachelor’s degree in HR, Business Administration, or related field is a plus
• SHRM certification is a plus

Kissel Uptown Oakland, in the Unbound Collection by Hyatt

The Sales Manager is responsible for attainment of assigned goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts. The Sales Manager will work in conjunction with the Director of Sales to achieve the hotel’s revenue and market share goals for one or more properties. The focus of sales may vary based on the respective property the associate is assigned to (i.e. Corporate and SMERF Group). Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

QUALIFICATIONS:

• High School diploma or equivalent required; previous Hotel Sales experience preferred.
• Must have a valid driver’s license for the applicable state.
• Must possess developed verbal and written communication skills to frequently negotiate convince sell and influence other managerial personnel hotel guest(s) and/or corporate clients.
• Experience with professional selling skills desired: opening probing supporting closing
• Must be proficient in general computer knowledge especially Microsoft Office products
• Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills

JOB RESPONSIBILITIES:

• Effectively attain assigned sales and revenue goals as well as solicitation call goals. 
• Proactively conduct solicitation calls conduct sales tours and entertain clients specific to Corporate and SMERF Groups as applicable by property. 
• Grow existing relationships with assigned accounts specific to Corporate and SMERF Groups as applicable by property. 
• Monitor and evaluate trends within your market segment.
• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
• Adheres to Aimbridge Hospitality’s established regulations company standards sales standards and sales metrics related.
• Develop a full working knowledge of the operations and policies of the hotel and applicable departments.
• May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes etc.
• Listens and reads the customer; identifies needs and responds accordingly
• Prospects for new business through individual creativity and innovation; identifies potential leads by using a wide variety of means/tools. 
• Weighs the value of each piece of business against hotel objectives at daily RevMax meeting
• Utilizes yield management techniques by negotiating room rates and function space commitments in order to enhance the hotel’s financial performance
• Uses Revenue Management resources to help make informed decisions and maximize revenue
• Understands revenue management principles analyzes trends and patterns in relation to pricing and can discuss impact on hotel occupancy revenue and flow through 
• Understands sales strategies and tactics of competitor hotels; effectively capitalizes on hotel’s strengths and competitor’s weaknesses
• Looks for ways to improve processes and enhance sales systems
• Responds to all leads and RFPs within 24 hours
• Maintains accurate and timely internal hotel communication
• Conducts site inspections local sales calls and attends appropriate trade shows and client events
• Promotes hotel through personal involvement in community and business networking organizations
• Maintain strong visibility in local community and industry organizations as applicable.
• Attend daily/weekly/monthly meetings and any other functions required by management.
• Perform any other duties as requested by the General Manager or Director of Sales.

Kissel Uptown Oakland, in the Unbound Collection by Hyatt