IGT Solutions

Recruitment Manager – (Business Process Outsourcing) in Financial Services

Location: United States

Job Summary:

We are seeking a dynamic and experienced Recruitment Manager to lead our talent acquisition efforts in the BPO sector within the financial services industry. The ideal candidate will have a proven track record in recruiting for customer support, operations, and other BPO-related roles. This role is based in the United States, and the Recruitment Manager will be responsible for developing and implementing effective recruitment strategies to attract top talent.

Key Responsibilities:

Strategy Development:

• Develop and implement recruitment strategies to meet the hiring needs of the BPO division within the financial services sector.
• Collaborate with senior management to understand workforce planning and align recruitment strategies accordingly.

Talent Acquisition:

• Lead end-to-end recruitment processes, including sourcing, screening, interviewing, and selection of candidates.
• Build and maintain a pipeline of qualified candidates for current and future hiring needs.
• Utilize various recruitment channels, including job boards, social media, and industry networks.

BPO Industry Knowledge:

• Stay informed about industry trends, market conditions, and competitor activities to ensure the organization’s competitiveness in attracting top talent.
• Develop a deep understanding of BPO roles within the financial services sector to effectively assess candidate suitability.

Collaboration:

• Work closely with hiring managers to understand their staffing needs and provide guidance on effective recruitment processes.
• Collaborate with HR and other departments to ensure a seamless onboarding process for new hires.

Compliance:

• Ensure compliance with all relevant employment laws and regulations during the recruitment process.
• Maintain accurate and up-to-date records in accordance with company policies and legal requirements.

Metrics and Reporting:

• Establish and monitor key performance indicators (KPIs) related to recruitment effectiveness.
• Provide regular reports and analysis on recruitment metrics to senior management.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven experience as a Recruitment Manager, preferably in the BPO or financial services industry.
• Strong knowledge of BPO operations and the specific skill sets required for roles within this sector.
• Familiarity with relevant employment laws and regulations.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in using applicant tracking systems and other recruitment tools.

If you are a results-driven individual with a passion for talent acquisition in the BPO sector within financial services, we invite you to apply for this exciting opportunity.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

IGT Solutions