The Ned

Who We Are:

The Ned NoMad is a new members’ club and hotel that opened in the heart of New York in summer 2022. It’s the first international ‘Ned’ site to open following the launch of The Ned London in 2017.

The Property:

Located in The Johnston Building and formerly the NoMad Hotel in Manhattan, the property was built in 1903 as a store and office building. The original architectural features have been honored, with interiors designed by the Soho House Design team.

The Ned NoMad offers a mix of members-only and public spaces, including 167 bedrooms and suites. Ned’s Club will give members access to a rooftop bar and terrace restaurant as well as a first-floor bar, grill, and lounge with live entertainment from The Atrium Stage, seven nights a week. New to the property is Cecconi’s, a modern day classic Italian restaurant.

About the Role:

The Director of Engineering and security will be responsible for the overall safety and security of the hotel, as well as the efficient operation of engineering and maintenance functions. This key leadership role involves strategic planning, team management, and ensuring a seamless integration of security measures and engineering operations.

Primary Responsibilities:

• Oversee and manage all aspects of the hotel’s engineering department, ensuring the physical infrastructure meets and exceeds established standards.
• Lead and motivate a team of skilled technicians and support staff, fostering a culture of excellence, efficiency, and attention to detail.
• Coordination and development of FLSD certification for eligible staff.
• Oversee MPE maintenance and inspection certifications. Including Hotel, Restaurant and Kitchen equipment.
• Develop and implement preventative maintenance programs to uphold the long-term integrity and functionality of the property.
• Plan and execute maintenance, repair, and renovation projects, ensuring minimal disruption to guest services.
• Collaborate with other departments, such as housekeeping and event planning, to coordinate and enhance overall guest experiences.
• Implement cost-effective and sustainable solutions, balancing operational needs with fiscal responsibility.
• Stay abreast of technological advancements, integrating relevant innovations to enhance guest services and operational efficiency.
• Ensure compliance with safety and environmental regulations, maintaining a secure and environmentally responsible facility.
• Oversee the procurement of equipment, supplies, and services necessary for the smooth operation of the engineering department.
• Develop and manage the engineering budget, providing regular reports to senior management.
• Act as a liaison between the engineering department and hotel management, communicating updates, challenges, and proposed solutions.
• Develop and implement comprehensive security policies and procedures.
• Oversee the installation and maintenance of security systems, including surveillance cameras, access control, and alarm systems.
• Conduct regular security audits and risk assessments to identify vulnerabilities and recommend improvements.
• Coordinate with local authorities and emergency services to enhance the hotel’s emergency preparedness.
• Stay abreast of technological advancements in security and engineering fields.
• Implement cutting-edge technologies to enhance security measures and improve operational efficiency.

Qualifications:

• Bachelor’s degree in security management, Engineering, or a related field.
• Proven experience in security management, preferably in a luxury hotel setting.
• Strong knowledge of engineering principles and maintenance best practices.
• Excellent leadership and interpersonal skills.
• Familiarity with relevant local regulations and codes.
• Certification in security management or engineering is a plus.

The Ned

Who We Are…

The Ned NoMad is a new members’ club and hotel that opened in the heart of New York in summer 2022. It’s the first international ‘Ned’ site to open following the launch of The Ned London in 2017.

The Property…

Located in The Johnston Building and formerly the NoMad Hotel in Manhattan, the property was built in 1903 as a store and office building. The original architectural features have been honored, with interiors designed by the Soho House Design team.

The Ned NoMad offers a mix of members-only and public spaces, including 167 bedrooms and suites. Ned’s Club will give members access to a rooftop bar and terrace restaurant as well as a first-floor bar, grill and lounge with live entertainment from The Atrium Stage, seven nights a week. New to the property is Cecconi’s, a modern day classic Italian restaurant.

The Role…

We are looking for an Assistant Front Office Manager to support and report directly to the Front Office Manager. This is a fast-moving business, so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.

Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is detail-oriented and guest centric is a must to ensure the front office operations are seamless and effective.

Primary Responsibilities:

• Manage and oversee the front office while maintaining operational procedures and delivering a consistent level of high standards of customer service within the department.
• Respond in courteous, professional, and rapid manner to resolve all guest and staff difficulties.
• Maintain adequate inventories and assist in ordering operating supplies.
• Process all guests’ disputes and claims.
• Influentially promote and mentor staff to achieve departmental goals, related to payroll, expenses, staffing levels and guest service.
• Manage staff in all aspects including recruiting, training, schedules, payroll, staff complaints and disciplinary procedures while supporting the new hire on-boarding process with all new employees.
• Coordinate Front Office activities with other departments for all VIP check-ins.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Responsible for preparing daily reports and financial summaries for leadership.
• Act as concierge for hotel guests while also supporting check-in/out, restaurant suggestions and car services.
• Upholds Mystery Shopper guidelines and all Service Standards.
• Assess staff performance, conduct appraisals, and strategize for improving staff performance.
• Greet hotel guests and members upon arrival.

Requirements:

• A minimum of 3+ years of experience in a fast paced and professional environment
• Previous Front Office Manager or Assistant Front Office Manager experience managing a unique and special stay for all members and guests
• Proven success of “champion of the culture,” facilitating excellent communication and engagement
• Team focused with an understanding of the bigger picture and how you can contribute
• Able to effectively manage different stakeholders and be persuasive

Our Doors Are Yours to Open:

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Work Perks…

• Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
• Referral bonus + competitive compensation
• Career development, career training and the opportunity to work internationally
• Flexible work schedules
• Discounted family rates
• Family meals, complementary Night Stay (every 6 months of service)
• Two weeks’ vacation, 9 days PTO, 9 Holidays and much more

The Ned

Job Title: Membership Manager

Reporting to: Head of Membership

Who We Are…

The Ned NoMad is a new members’ club and hotel that opened in the heart of New York in summer 2022. It’s the first international ‘Ned’ site to open following the launch of The Ned London in 2017.

The Property…

Located in The Johnston Building and formerly the NoMad Hotel in Manhattan, the property was built in 1903 as a store and office building. The original architectural features have been honored, with interiors designed by the Soho House Design team.

The Ned NoMad offers a mix of members-only and public spaces, including 167 bedrooms and suites. Ned’s Club will give members access to a rooftop bar and terrace restaurant as well as a first-floor bar, grill, and lounge with live entertainment from The Atrium Stage, seven nights a week. New to the property is Cecconi’s, a modern day classic Italian restaurant.

The Role…

We are looking for a Membership Manager to report directly to the Head of Membership. This is a fast-moving business, so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.

Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is customer focused and detail-oriented is a must to ensure the experience we provide is unique, memorable, and fun.

Main Duties…

• Foster events and experiences that maintain The Ned brand and promotes member engagement.
• Act as the face of the brand to members and be available to respond positively to all inquiries and needs of our guests and ensure timely resolutions to any issues they may have.
• Competency on Salesforce platform; responsible for reviewing applications daily.
• Schedule and host member inductions to expectations, amenities, and benefits.
• Liaise when necessary to resolve any issues with cards, payments, or applicant paperwork.
• Monitor atmosphere and ambience; ensure that the service and attention our members and guest receive is of the highest quality throughout their experience.
• Work regular weekly floor shifts, producing a nightly report detailing the profile and atmosphere of the club and observations.
• Communicate regularly with F&B Managers, Hosts, and team to ensure seamless, efficient communication through shift and pass-on.
• Partner with all stakeholders; including People & Development, Finance, Food & Beverage, Operations, IT, etc.
• Collaborate with Head of Membership to support member retention, reducing attrition and increasing renewal ratios as agreed to budget.
• Gather feedback about the club (levels of service, facilities, and member perceptions) as well as participate in delivering solutions that can manage expectations and support a better experience.
• Facilitate access to the club for visiting high profile members and personalities (as well as a limited number of guests), ensuring they receive good service and enjoy their time as our guests.
• Manage member behavior reports daily; escalate to People & Development partners when necessary.
• An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends, and holidays (as needed and when applicable). This may or may not be required on a regular basis but is mandatory when needed.
• Responsible for managing a team, including setting expectations, giving feedback, and holding team accountable to deliver results.
• Ideal candidate will have management experience and can ensure deliverables are met for themselves and their teams.

Requirements/ Qualifications:

• Minimum of 3+ years’ relative experience with a proven track record of leading a professional, efficient, high quality, service-oriented operation
• 1+ years Management experience
• A long-term city resident with extensive knowledge of the local area
• Ability to work a flexible schedule including nights, weekends, and holidays as well as the ability to travel and attend various social functions.
• Daily use of the Microsoft Office Suite, Salesforce, and other systems.
• Ability to work effectively under time constraints and deadlines.
• Passionate about building and communicating The Ned brand.

The Ned