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Buckalew’s General Store
529 Main St. Melrose MA 02176
781-665-9622
Buckalew’s General Store is a throwback to another time in retail shopping when the whole family could shop together and have a fun and entertaining shopping experience. We are a community focused haven for foodies and families on Main St in Melrose MA. We specialize in highly curated locally produced or small batch made gifts, chocolates, specialty foods, plus craft beer, fine wines and local spirits. We have so much ambition and heart and can’t wait for you to grow with us!
Assistant Manager of Retail, Online Sales and Marketing
This person will work on a team with the manager and store owner to oversee the day-to-day instore retail operations and oversight of all business systems needed to successfully operate the online retail sales operation of Buckalew’s General Store. This position requires experience in retail sales and online systems used to sell merchandise and provide a high level of customer satisfaction and employee confidence. This job requires a high level of communication skills to manage and support employees and meet customer’s expectations. We are looking for a natural leader and problem solver, someone who thrives when thinking on their feet to produce a creative solution. This is a customer focused position where both quality training of staff and positive customer interactions are the primary goal. This is a position for someone who truly loves to interreact with customers and enjoys retail sales related to food, wine and fun. This position will also oversee all social media, promotions and store events.
Responsibilities
Oversee and manage retail team creating systems for training, scheduling, day to day operations, support in customer service and customer service issues that may arise.
Working with the Manager and Store Owner to coordinate and connect sales promos and events to the day to day operations of the store.
Utilize customer feedback from messages and emails to reinforce and improve the quality of service and customer satisfaction including the use of the POS system for tracking customer feedback.
Recognize and respond to performance issues, with honest and direct communication.
Working with the Inventory Manager, to monitor inventory in/out on a daily basis. Responsible for reordering all inventory and for making sure store is restocked as needed. Working with the store owner/buyer to bring in new and seasonal inventory.
Must be able to work in the store at least 30 hours per week, including a majority of Saturdays and busier customer traffic times, weekends, holiday, etc. when needed.
Requirement
Minimum 2 years of retail, customer service management or related experience and/or training in Management.
Must have prior sales experience, preferably in both brick and mortar and online retail sales.
Will be responsible for GREATLY expanding our online retail presence increasing online sales and expanding the online gift box business to make up at least 40% of all sales by year end 2024.Â
Experience in an environment requiring multi-tasking and ability to turn on a dime when needed.
Experience in improving customer service, customer service training, improving inventory system efficiency, and improving processes.
Experience using social media for store promotions and selling products.
Experience in managing and training employees
A strong work ethic, enthusiastic personality, self-confidence and intelligence and enjoys working hard and having fun.
Buckalew’s General Store