Zeektek

Overview:

As a Product Manager within the Digital team, you will help evolve our Guest facing desktop, mobile web, and app experiences. Our goal is to build great digital experiences that help Guests plan, book, travel, and engage with us.

• You will bring expertise in consumer-facing desktop and mobile experiences, insights on the current and future needs of the customer, and a passion for championing these perspectives across all departments in the organization. You will use an agile, customer-centric product management mindset and hands-on experience working directly with software development teams to bring new experiences to market.

• As a steward of our brands digital experiences, you will manage numerous eCommerce-focused initiatives that drive and support guest-facing reservation and guest experience efforts, working closely with technology, loyalty, shared services, brand management, and franchise services teams.

The Role:

The Digital Commerce team is made up of product managers, designers, UX researchers, and marketers who are passionate about building the next generation of digital travel planning and shopping tools. With our primary website property and our award-winning apps as our canvasses, we leverage industry trends, consumer insights, and data to make it as easy as possible to plan, book, and travel with us.

As a Product Manager within the Digital Commerce team, you will help evolve our site and our app experiences by building out and executing on a consumer-centric roadmap that simplifies travel for our guests, supports our franchisees, and grows our digital business.

Primary Responsibilities:

Product Management: Manage a portfolio of digital products to ensure success in accordance with strategic enterprise-wide objectives. Partner with UX research, design, engineering, and other teams across the company to deliver new features and enhancements and bring them to life online.

Strategy Development: Provide business decision support for the development of the broader digital strategy and analysis of specific related opportunities.

Performance Monitoring: Support the measurement of business performance against key indicators and targets to ensure success against key metrics.

Success Factors:

• Demonstrated ability to craft a vision and bring it to life.

• Strong send of passion for creating user-centric digital experiences.

• Must be able to manage multiple high priority efforts while maintaining a sense of urgency.

• Able to make decisions in the face of ambiguity and knows when to analyze further. Can instinctively balance speed and the need to support decisions with data.

• High degree of both business and technical acumen and curiosity

• Must have excellent written and verbal communication skills, interpersonal skills, professionalism, and integrity.

Experience:

• 3 to 5 years of experience as a product manager or product owner within an ecommerce organization

• Experience with Agile/SCRUM methodologies and associated tools (Rally, Jira, Confluence)

• Expertise in and experience with consumer-facing desktop, mobile web and/or app experiences

• Solid understanding of how to evaluate and measure the success of digital products.

• Proficiency with Omniture Site Catalyst or similar data analytics tools

• High collaboration with the engineering team, will need to walk the talk. Must have a solid understanding of web technologies.

• Strong ability to collaborate on the design of engineering and problem solving.

• Prior experience in travel, transportation, or hospitality industry highly preferred

Education

• Bachelor’s degree (or equivalent experience) required; MBA or graduate degree preferred.

Zeektek offers medical, dental and vision coverages to its employees and their dependents. Employees may enroll in our company 401k plan with matching company contributions. Employees will accrue and may use sick time in accordance with guidelines set by the state in which the employee works.

Zeektek

Job Description

As the Digital Product Manager for Mobile Apps, you will take the lead in defining and launching an expanding set of customer-facing iOS and Android capabilities. As an integral role within a dedicated agile scrum team, the Digital Product manager will partner closely with UX research, design, engineering, and other teams across the company to plan and deliver a set of customer-facing planning, shopping, and booking features that streamline the travel experience. Your ability to effectively collaborate, generate an understanding and empathy with customers, and fluency with consumer mobile apps will unlock new capabilities that both delight our customers and grow our business.

• You will pull insights and inspiration from both the travel industry and other industries that have leveraged mobile and web technology to help reduce friction for customers
• You will use an agile, customer-centric product management mindset and hands-on experience working directly with software development teams to bring these new experiences to market.
• You will bring your expertise in consumer apps, insights on the current and future needs of the customer, and a passion for championing these perspectives across all departments in the organization.
• You will leverage our usability and testing resources to ensure we our building out the optimal experience for our customers and achieving measurable results and support the measurement of business performance against key indicators and targets to ensure success against key metrics.
• You’ll work with our finance organization on business cases and financial modeling, and partner closely with brand teams and other teams across the organization to develop “Go to Market” plans with our franchisees.

Product Management/Agile Product Ownership

• Manage portfolio of app-based products/projects to ensure success in accordance with strategic enterprise-wide objectives.
• Drive product development by actively participating in the agile software development process, representing the business and the voice of the customer in daily standups, sprint planning sessions, reviews, and retrospectives.
• Distill product strategies and corporate objectives into product concepts, user stories, and prioritized product backlogs for our suite of mobile products.
• Collaborate closely with user experience designers to create experiences that meet the needs of users and our business goals.

Strategy Development

• Provide business decision support for the development of the broader mobile strategy, and analysis of specific related opportunities.
• Help develop the long-term strategy and roadmap for customers-facing apps
• Provide regular and on-demand analysis of company mobile data to support the development of the department’s strategy.
• Conduct regular environmental analysis, including an assessment of competitive sites and industry/consumer trends.

Performance Monitoring

• Support the measurement of departmental performance against key indicators and targets to ensure success and visibility into actionable opportunities.
• Provide regular and on-demand analysis of data to support both ongoing business management and initiative decision support.
• Regularly report out findings and recommendation to select internal stakeholders.
• Build and maintain mobile reporting scorecards creating visualization of mobile KPI’s for presentation to senior management.

Other Qualifications

• 3 to 5 years’ experience as a product manager, product owner, business analyst, or similar role within an ecommerce organization.
• Demonstrated experience in building out app-based customer service or e-commerce features, ideally in the travel, transportation, or hospitality sector.
• Solid understanding of how to evaluate and measure the success of digital products.
• High collaboration with the engineering team, will need to walk the talk. Must have a solid understanding of web technologies.
• Experience with Agile/SCRUM methodologies and associated tools (Rally, Jira, Confluence).
• Must be able to manage multiple high priority efforts while maintaining a sense of urgency.
• Able to make decisions in the face of ambiguity and knows when to analyze further. Can instinctively balance speed and the need to support decisions with data.
• High degree of both business and technical acumen and curiosity.
• Bachelor’s degree or equivalent experience.

Zeektek offers medical, dental and vision coverages to its employees and their dependents. Employees may enroll in our company 401k plan with matching company contributions. Employees will accrue and may use sick time in accordance with guidelines set by the state in which the employee works.

Employment decisions at Zeektek will be based on merit, qualifications, and abilities in order to provide equal employment and advancement opportunities to all individuals,. Zeektek does not discriminate in employment opportunities or practices based on age, race, creed, color, religion, national origin, ancestry, sex, gender, marital status, parental status, genetic information, sexual orientation, gender identity or expression, citizenship status, disability (mental or physical), medical condition, military or veteran status or any other characteristic protected by law. We are an Equal Opportunity Employer.

Zeektek