San Vicente Bungalows- Santa Monica

San Vicente Bungalows Overview:

San Vicente Bungalows (“SVB”) is a prestigious private members-only club located in West Hollywood, California. Since its 2018 opening, SVB has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members.

Building on the success of the original West Hollywood location, SVB is expanding into Santa Monica (SVB SM) and New York City (SVB NYC) in 2024. Our eclectic members – both loyal and new to come – are set to enjoy even more benefits and legendary experiences.

Primary Purpose of the SVB SM Membership Director:

As the Membership Director at SVB SM, you will play a vital role in managing the club’s membership program and ensuring the exceptional experience of existing and potential members. Your primary responsibility will be to drive membership growth, oversee the application and approval process, and maintain strong relationships with current members to ensure their continued engagement and satisfaction. You will collaborate closely with the management team to uphold the exclusive and luxury brand image of SVB

Extensive onboarding will take place at our West Hollywood location.

Responsibilities:

Membership Acquisition and Growth:

·        Develop and implement strategies to attract new members to the club.

·        Execute targeted marketing campaigns to reach potential members and promote the benefits of joining San Vicente Bungalows.

·        Attend networking events and engage with prospective members to showcase the unique offerings of the club.

Membership Application and Approval Process:

·        Oversee the membership application process, ensuring all required documentation is completed accurately and in a timely manner.

·        Collaborate with the membership committee to present and review membership applications for approval.

·        Maintain strict confidentiality and discretion in handling sensitive membership information.

Member Relations and Engagement:

·        Maintain a presence at the club entrance during peak hours (12pm-2pm; 6pm-8pm); engage with members and their guests. Assist the front desk as needed.

·        Build and maintain strong relationships with current members, anticipating their needs, and ensuring a high level of satisfaction.

·        Act as the main point of contact for members, addressing their inquiries, concerns, and feedback promptly and professionally.

·        Organize and manage exclusive member events, gatherings, and activities to enhance member engagement and foster a sense of community.

Membership Retention and Renewals:

·        Implement retention strategies to ensure members renew their memberships on time.

·        Monitor member feedback and conduct regular surveys to gather insights for continuous improvement.

·        Analyze member usage patterns and preferences to tailor offerings and enhance the overall membership experience.

·        Take appropriate and timely action when members fail to comply with club rules. Issue warnings, suspensions, and termination is accordance with the club rules. 

Collaborative Coordination:

·        Work closely with other departments, including marketing, events, and operations, to ensure seamless integration of membership initiatives.

·        Collaborate with the Finance team to manage membership dues, payments, and billing processes efficiently.

Membership Reporting and Analysis:

·        Generate regular reports on membership data, trends, and growth metrics for presentation to the management team.

·        Utilize data-driven insights to optimize membership strategies and outreach efforts.

Qualifications:

Bachelor’s degree in Marketing, Business Administration, Hospitality Management, or a related field.

Proven experience in membership management, customer relations, or a similar role within a luxury club, high-end hotel, or exclusive community.

Demonstrated success in membership growth and retention.

Exceptional communication, interpersonal, and networking skills.

Ability to maintain a high level of discretion and confidentiality in handling sensitive member information.

Proficiency in using membership management software and CRM systems.

Strong analytical skills to interpret data and make informed decisions.

An enthusiastic and proactive approach to building relationships and delivering exceptional member experiences.

A passion for luxury hospitality and an understanding of the exclusive membership culture.

Joining SVB SM as the Membership Director offers a unique opportunity to be part of an exclusive and prestigious establishment, where you can create unforgettable experiences for discerning members and contribute to the continued growth and success of the club.

Compensation:

$100K-$125K base plus generous commission structure

Health Care benefits + 96 hours PTO + 401K match

Travel:  

Travel between Santa Monica and West Hollywood may be required

Reports to:

Global Director of Membership

San Vicente Bungalows- Santa Monica

San Vicente Bungalows Overview:

San Vicente Bungalows (“SVB”) is a prestigious private members-only club located in West Hollywood, California. Since its 2018 opening, SVB has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members.

Building on the success of the original West Hollywood location, SVB is expanding into Santa Monica (SVB SM) and New York City (SVB NYC) in 2024. Our eclectic members – both loyal and new to come – are set to enjoy even more benefits and legendary experiences.

SVB Santa Monica Overview:

SVB SM will include a 3^rd floor restaurant with ocean views, multiple bars, spacious living rooms, event space, state-of-the-art screening room, indoor valet parking, a private elevator, a reception area, commercial kitchen, wraparound terraces, as well as a special rooftop sun deck that boasts 180-degree ocean views from Palos Verdes to Malibu. Located on the corner of Ocean Avenue and Santa Monica Boulevard, the 1987 vintage building is in a prime location located in exceptional proximity to SVB’s target customer with impressive unobstructed ocean views.

Extensive onboarding will take place at our West Hollywood location.

Responsibilities:

Event Sales:

·Develop and execute a comprehensive sales strategy to achieve event revenue goals.

·Build and maintain a robust network of contacts within the event planning industry, leveraging existing relationships to generate event inquiries.

·Respond promptly to event inquiries, providing customized proposals and presentations that highlight the club’s unique offerings and cater to clients’ specific requirements.

·Collaborate with the marketing and membership teams to create materials and campaigns that showcase the club’s event capabilities.

Client Relationship Management:

· Cultivate and nurture relationships with both new and existing clients, acting as their primary point of contact throughout the event planning process.

· Conduct site tours for potential clients, effectively communicating the club’s features, amenities, and event spaces.

· Listen attentively to clients’ event needs and preferences, offering creative solutions and enhancements to ensure a personalized and memorable experience.

Event Planning and Execution:

· Work closely with the event planning team to translate client visions into seamless event plans, ensuring that all details are meticulously arranged.

· Collaborate with culinary and beverage teams to curate menus that align with client preferences and the club’s culinary offerings.

· Assist in the coordination of event logistics, including set-up, décor, entertainment, and other event-related services

Financial Management:

· Prepare and manage event budgets, ensuring that revenue targets are met while maintaining profitability.

· Negotiate pricing and contracts with clients, always aiming for win-win solutions.

· Regularly update management on sales performance, market trends, and potential opportunities for growth. 

Team Collaboration:

·Work closely with the operations team to guarantee a smooth transition from planning to execution, ensuring that all staff members are aligned with event details and expectations.

·Collaborate with various internal departments to ensure all events adhere to the club’s standards of quality and excellence

Qualifications:

Bachelor’s degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).

A minimum of 3-5 years of experience in a similar catering or event sales management role within luxury hotels, event spaces, or members clubs in Los Angeles.

Proven track record of achieving and exceeding sales targets.

Strong network of contacts within the Los Angeles event industry.

Excellent communication, negotiation, and presentation skills.

Creative problem-solving abilities and a keen eye for detail.

Proficiency in event management software and Microsoft Office suite.

Ability to thrive in a fast-paced, dynamic, and high-pressure environment.

Passion for delivering exceptional customer service and creating memorable experiences.

Compensation:

$85K-$125K base plus commission

Health Care benefits + 96 hours PTO + 401K match

San Vicente Bungalows- Santa Monica