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Company Description
Rose City Bowl (“The Rose Bowl”) opened in September 1961 as a traditional bowling alley. It has been transformed into an attractive family entertainment center with 28 sanctioned lanes, HyperBowling (found nowhere else in Indiana), a modern arcade, a full bar and restaurant. A major renovation is nearing completion.
Guests love “Henry County’s funnest place to be” and five-star reviews are abundant. The business has grown significantly over the past several years, despite the pandemic. However, it is underperforming in several areas compared to industry averages; growth opportunities abound as proven by recent marketing campaigns and analyses.
Position
Bowling Center General Manager
Role Description
This is a full-time on-site role for a General Manager located in New Castle, IN. The General Manager will be responsible for overseeing all operations of Rose City Bowl Incorporated including managing finances, supervising employees, and ensuring guest satisfaction.
The company needs a strong leader who understands marketing and guest service and who is experienced in attracting and developing outstanding employees who consistently perform to high standards.
As an entertainment establishment, most of our business is transacted during evenings and weekends. While you are not expected to be on duty during all of those hours, it should be understood that this is not a “9-5” position; in your role as General Manager, you will need to work some evenings and weekends and must develop assistant managers who, together with you, can provide leadership and oversight to our staff at all times the business is open.
Job Summary
Grow revenue and profit; develop and oversee effective marketing plans and procedures, establish and achieve business plans; meet financial objectives; control purchasing and inventory; maintain operations to company standards; ensure guest satisfaction at all times; establish and accomplish human resource objectives; maintain a safe and secure facility and a healthy work environment; maintain professional and technical knowledge; accomplish company goals; secure and protect Company assets including products, facilities, and equipment.
Responsibilities
• Achieve revenue goals, and cost of sales, EBITDA, and payroll targets throughout the financial year.
• Develop and oversee an effective marketing program for open bowling, birthday parties, corporate events, school programs, fundraisers, league bowling, and tournaments.
• Maintain facility appearance and structure to company standards.
• Make effective decisions by analyzing information and considering priorities.
• Receive successful results on secret shopper scores.
• Build and leverage strong, lasting relationships with people inside and outside of the business.
• Recruit, hire, coach, train and continually develop all staff members.
• Implement and oversee effective employee education and development programs.
• Ensure that all employees receive meaningful performance reviews at least annually.
• Hold yourself and others accountable for measurable, high-quality, timely results.
• Develop long-term strategies to competitively position the company.
• Be responsive and empathetic to guest needs. Maintain guest focus while driving improvement and innovation.
• Skillfully analyze and measure costs of products and services and cost objectives.
• Always represent the company in a professional manner.
• Skillfully analyze and summarize information for budgeting revenues and expenses.
• Develop, write, and implement policies for effective and efficient business operations.
• Establish financial goals and manage budgets to maximize profit.
Qualifications
• Previous experience in management, finance, and customer service
• Strong leadership skills and ability to manage and lead a team
• Excellent communication and guest-service skills
• Ability to work in a fast-paced environment and simultaneously handle multiple tasks
• Basic knowledge of computer applications and social media platforms
Reports to
Owner
Manages
All Bowling Center employees.
Rose City Bowl, INC