SNI Companies

SNI Companies is seeking a Customer Service Manager to join a great organization in the Jacksonville, FL area! If you are a seasoned Customer Service Manager who is communicative and dedicated, we want to hear from you. Make your next career move with us!

$60,000 to $70,000 annual salary

IN OFFICE REQUIRED

Monday through Friday, 8:00am to 4:30pm

Customer Service Manager Summary:

The Customer Service Manager is responsible for providing outstanding customer service by lending and motivating their team and developing methods to increase customer satisfaction.

Responsibilities:

• Improving customer service experience, create engaged customers and facilitate organic growth.
• Taking ownership of customers issues and following problems through to resolution.
• Develop service procedures, policies and standards.
• Keep accurate records and document customer service actions and discussions.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Adhere to and manage the approved budget.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.

Qualifications:

• 5+ years of experience as a Customer Service Manager or Assistant Manager
• Experience in providing customer service support
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Excellent knowledge of management methods and techniques
• Bachelors degree in Business Administration or related field preferred
• Must be able to pass background check and drug test

Benefits:

• Medical, Dental, and Vision Insurance
• 401K Plan
• Short-term and long-term disability policies, life insurance policies
• PTO, Holiday Pay, Sick Day Pay

SNI Companies