Open Jobs:
The ideal candidate is responsible for leading a team of customer service representatives to provide excellent service to our customers. The manager is responsible for ensuring customer satisfaction, resolving issues, and maintaining a high level of efficiency and professionalism with the customer service department.
Responsibilities:
*Team Leadership:
- Recruit and train new customer service representatives.
- Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth.
- Establish performance benchmarks and hold team to those goals
- Create and maintain a positive and motivating work environment.
*Customer Support:
- Monitor and oversee customer interactions.
- Resolve customer conflicts and handle escalation procedures and inquires.
- Develop and implement customer service policies and procedures.
- Ensure prompt and courteous resolution of customer inquires, concerns, and complaints through various channels (phone, email, online chat and etc.)
*Performance and Process Improvements:
- Identify areas for improvements and develop training plans to enhance the team’s skill.
- Track and report key performance metrics.
- Collaborate with other departments to share customer insights and improve overall customer experience.
- Identify opportunities for process optimization, workflow efficiency, and technology enhancements to improve the customer service experience.
Qualifications:
- Bachelor’s degree or equivalent experience in business, management, or equivalent work experience.
- 5+ years’ of customer service
- Excellent written and verbal communication skills
- Strong leadership and management skills.
- Proficiency in customer service software and CRM systems (I.e. Hubspot, Sakari)
- Familiarity with data analysis and reporting for performance measurement.
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
MAK’s TIPM Rebuilders
We are looking for a talented and dynamic individual to join our team as a Creative Assistant. In this role, you will work closely with our creative team to help develop and execute creative for various projects, including marketing campaigns, social media content, website design, and more. The ideal candidates must be proactive and can adapt to various day-to-day agendas.
Responsibilities
- Collaborate with the creative team to develop and execute creative concepts and ideas
- Assist in the creation of marketing materials, including social media graphics, website design, and email marketing campaigns
- Conduct research and gather inspiration for upcoming projects
- Participate in brainstorming sessions and contribute new ideas to the team
- Manage and organize digital assets, including photos, videos, and other creative materials
- Assist with photo and video shoots, including setup and teardown of equipment, as needed
- Assist the Creative Director with administrative tasks, such as scheduling and organizing meetings, maintaining project timelines, and tracking project expenses
Qualifications
- 2-4 years of experience in a creative role, such as graphic design, copywriting, or video production
- Strong attention to detail and organizational skills
- Excellent written and verbal communication skills
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, and InDesign) and other creative software
- Basic knowledge of HTML and CSS is a plus!
- Videography / Editing experience a plus!
- Ability to work collaboratively in a team environment
- Passion for creativity and a desire to learn and grow in the field
MAK’s TIPM Rebuilders