Raglan Road Irish Pub & Restaurant

THE RESTAURANT

Raglan Road Irish Restaurant & Pub – a wholly owned Irish Company – is located at Walt Disney World Florida – at Disney Springs, an outdoor dining and entertainment and shopping, complex unrivaled anywhere in the world.

Raglan Road is a multi-award winning 600-seat restaurant designed and styled with great attention to authenticity and tradition. We serve an award-winning contemporary menu of Irish inspired dishes cooked from scratch daily. Quality and creativity are the keystones of our culinary vision.

Our staff are our family. You’ll be joining a team of over 300 – many who have enjoyed long and successful careers with us. We’re not a large corporate business and so we go the extra yard to help and develop our staff.

THE JOB

We are looking for a talented Entertainment and Cast Services manager with experience in large scale musical and dance productions to oversee and manage the day to day running of our live entertainment. The individual will report directly to the Director of musical productions and they will work together to ensure the smooth running of the show daily, as well as ensuring harmony among the cast. Having won several awards over the years for Best Live Music Entertainment the Raglan Road Irish Show is a popular feature at Raglan Road.

Our daily Irish entertainment production highlights the music and dance of Ireland for tourists from around the globe. This show entertains in nine performances each week and hosts special festivals and holiday seasons. The Irish Show features approximately 20 Irish musicians, singers, and dancers, supported by experienced production staff, and highlighting both traditional and modern Irish culture.

The role of Entertainment and Cast Services manager requires knowledge and skill across multi-disciplines, central to the successful connection between the show, choreographers, producer, musical director, and technical design team.

RESPONSIBILITIES

• Ensure the highest professional entertainment at Raglan Road, overseeing performances of entertainers, musicians, and dancers according to established standards and directives.
• Supervise and manage the Entertainment Cast’s welfare, housing, transportation, personnel matters staying proactive in addressing any issues that may affect morale.
• Provide timely feedback to senior management on personnel matters affecting overall morale within the camp.
• Maintain positive and courteous communication with colleagues and cast members, adhering to Raglan Road’s best practices and policies.
• Carry out administrative duties including but not limited to scheduling, payroll, database management
• Carry out all new hire paperwork for International Employees and arrange the necessary tasks in accordance with US requirements. For example, opening US bank accounts and obtaining social security.
• Provide regular weekly feedback and reports to the Production Director, Director of Operations and Owners, detailing feedback given to the cast and actions taken to address any issues.
• Collaborate with the production team to ensure any new show content is to a high standard and performed as rehearsed and choreographed.
• Coordinate and supervise the entertainment department, including entertainment technical support, musicians, and support staff.
• Uphold the quality of all costumes and stage dress to ensure the show looks the best it can every night.
• Responsible for overseeing the Tech Dept , who ensures that all equipment and systems for the venue and practice facility are in perfect working order. Liaising with Production Director to coordinate repairs & maintenance, purchasing and any other Tech related projects.
• Enhance the Cast experience through improved pre-arrival, onboarding, and welfare initiatives.
• Uphold cleanliness and organization standards in green rooms and practice facilities.
• Support other business departments as needed and requested by management.

THE REQUIREMENTS

• College Degree in a related field such as Management or Performing Arts preferred.
• Previous entertainment management experience
• Strong personality with excellent interpersonal skills to effectively communicate with performers and stakeholders at all levels.
• Time Management, prioritise your workload to complete tasks efficiently and on time to a high standard.
• Good level of proficiency in Microsoft Office
• Work flexible hours as needed, including promotional events.
• Exceptional people management skills and the ability to develop the cast of the show and monitor their well-being
• Attention to detail
• Excellent problem-solving abilities and strong leadership skills
• Driving licence

THE PACKAGE

• Highly competitive all-inclusive package
• Guaranteed monthly bonus
• Dynamic work environment and excellent company culture.
• Medical, Dental, Vision insurance within 30 days of hire.
• 2 weeks (10 days) paid vacation in year 1 and accruing annually thereafter.
• Disney operating participant benefits including park passes for you and your family, discounts in retail and restaurants on property.

Raglan Road Irish Pub & Restaurant

THE RESTAURANT

Raglan Road Irish Restaurant & Pub – a wholly owned Irish Company – is located at Walt Disney World Florida – at Disney Springs, an outdoor dining and entertainment and shopping, complex unrivaled anywhere in the world.

Raglan Road is a multi-award winning 600-seat restaurant designed and styled with great attention to authenticity and tradition. We serve an award-winning contemporary menu of Irish inspired dishes cooked from scratch daily. Quality and creativity are the keystones of our culinary vision.

Our staff are our family. You’ll be joining a team of over 300 – many who have enjoyed long and successful careers with us. We’re not a large corporate business and so we go the extra yard to help and develop our staff

THE JOB

We are looking for a hands-on restaurant Senior Floor Manager who is passionate about the hospitality industry and can understand the value of authenticity in our guest focused and service minded operation and who can reflect the attitude, theme and service culture of Raglan Road daily.

Our ideal candidate will have at least three years’ experience in a similar concept. Previous experience in a full-service, high volume, pub style environment a plus. Someone who can hire, train, and motivate the service team to provide true Irish hospitality, food and service to our guests. A strong hospitality background with the ability to deliver exceptional service at all times. Excellent management people management skills are vital.

The successful candidate work closely with management and owners, problem solving, strategizing and planning to constantly enhance our product and service

THE REQUIREMENTS

• Minimum three years’ experience as a restaurant or pub manager or similar role in a pub or restaurant of significant volume, similar style or concept, with specific focus on delivering a quality food and beverage experience at all times.
• Good working knowledge of a bar environment and knowledge of all modern day and classic cocktails creation, service and presentation.
• Exceptional hospitality skills are essential. Needs to be a natural conversationist, comfortable talking to guests, dealing with pressurised situations and doing what it takes to ensure an exceptional experience at all times.
• Experience with training staff, leading a team, appraising staff, and delivering service standards daily.
• Ensure all F&B product is served to all applicable sanitation, HACCP, health and safety and personal hygiene standards and following established procedures
• Ability to manage labor and F&B costs
• Work flexible hours as needed, including promotional events.
• Ability to multitask and adapt to changing business situations while maintaining established standards at all times and directing the team to do the same.

THE PACKAGE

• Highly competitive all-inclusive package
• Guaranteed monthly bonus
• Extensive training program
• Dynamic work environment and excellent company culture.
• Medical, Dental, Vision insurance within 30 days of hire.
• 2 weeks (10 days) paid vacation in year 1 and accruing annually thereafter.
• Disney operating participant benefits including park passes for you and your family, discounts in retail and restaurants on property.

Raglan Road Irish Pub & Restaurant