Rivers Casino Pittsburgh

Job Posting: Director of Sales at Rivers Casino Pittsburgh

Summary: As the Director of Sales at Rivers Casino Pittsburgh, you’ll spearhead the acquisition of new business while nurturing existing relationships within the Events, Banquets, and Group Hotel Sales domains. Your role extends to providing support to all front-of-house operations and staff, ensuring seamless execution and exceptional customer experiences.

Responsibilities:

• Identify and secure new business opportunities within the local and regional markets across various segments including Events, Conventions, Catering, and Hotel bookings.
• Actively participate in trade shows and sales functions to promote the casino’s offerings and services.
• Lead and mentor the Sales Team, setting clear goals, providing necessary resources, and monitoring performance to ensure targets are met or exceeded.
• Develop market-driven sales strategies, monitor booking trends, and communicate insights to optimize team success.
• Oversee sales strategies for a dynamic entertainment venue with 210 hotel rooms and 12,000 square feet of new break-out conference spaces
• Utilize 10,000 square feet of ballroom space and a 25,000 square foot event center to attract and host a wide range of events.
• Engage with industry-related organizations to stay updated on market trends and maintain professional networks.
• Devise and execute effective marketing plans to drive revenue generation.
• Manage sales revenue and operation budgets efficiently.
• Collaborate with other departments to ensure seamless execution of events.
• Demonstrate leadership through coaching team members and upholding departmental policies and performance standards.
• Maintain accessibility and engagement during group functions and casino events, recognizing the role as a 24-hour responsibility.
• Fulfill any additional duties as specified or assigned.

Qualifications:

• Bachelor’s degree preferred.
• Minimum four years of Catering/Hotel sales experience and two years of Hospitality Management experience preferred.
• Strong sales acumen with excellent closing and negotiating skills, demonstrated prospecting abilities, and adeptness at client presentations.
• Exceptional written and verbal communication skills.
• Ability to analyze, problem-solve, and make sound decisions independently.
• Dynamic, enthusiastic, and creative personality capable of thriving under pressure.
• Proficiency in computer software including Microsoft Office, Delphi, Revenue Management Software, and Hotel Management Software.
• Flexible availability including weekends and holidays.

Certifications:

• Must be able to obtain a Non-Gaming License. Rivers Casino will assist in the application process and pays the fee associated with this license.

Physical Requirements:

• Prolonged periods of standing, walking and sitting
• Regular bending, stretching, twisting, and reaching
• Ability to push/pull objects weighing up to 50 pounds frequently

The above duties and responsibilities are representative. Full job descriptions are available upon hire.

Rivers Casino Pittsburgh

Position Summary:

The position purpose of the Convention Services Manager is to manage, coordinate, and execute group assignments turned over by the Sales Department. Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions. Effectively communicate to all departments (casino and hotel) the information necessary to successfully execute the group’s needs while maintaining a good client relationship.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Cultivate client partnerships and ensure that all details are communicated and executed for a successful and enjoyable experience for all involved.
• Organize all details related to group bookings and catering events from the Sales Phase to the Post-Event Phase. This includes but is not limited to managing room blocks and rooming lists, diagrams, signage, Banquet Event Orders (BEOs), face-to-face planning meetings, and the procurement of event supplies/vendors, and detailing food and beverage requirements.
• Review sales contracts as well as other important information, i.e., room block, cutoff date, special concessions and attrition clauses and validate with client.
• Handles and services rooms only groups including rooming list, billing and other logistical needs of the group.
• Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure.
• Recommend enhancements and or upgrades to maximize revenue.
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to Banquet Event Order Meetings, Group Resume Meetings, Menu Tastings, and Site visits.
• Plan and conduct pre- and post-convention meetings with clients and respective departments.
• Monitor conference activities on-site to ensure accurate and timely execution of conference arrangements.
• Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.
• Communicate with Sales, Front Office, Revenue Management and Reservations in order to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates’ work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property.
• Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO’s and Convention/Group Resumes.
• Ensures that all special arrangements – Food and Beverage, Audio Visual, and other requests are properly documented on BEO’s and signed by authorized representative.
• Ensures timely distribution of all BEO’s and Resumes to the appropriate departments and follows up on any questions.
• Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
• Verifies space requirements and meeting room set-up with the client.
• Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
• Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
• Reviews BEOs in weekly BEO Meeting and Group Resumes in weekly Group Resume Meeting, and works with appropriate departments to ensure quality and satisfaction.
• Maintains positive guest and employee relations through prompt, precise, and courteous communication.
• Handle billing transactions, amenity requests
• All other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Ability to work flexible shifts and days of the week including holidays and weekends, based on group/convention business. The Convention Service Manager should be available to visit weekend groups.
• Qualifications (relevant experience, education and training). Must have previous banquet/event related experience.
• Must be at least 18 years of age.
• Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.
• Basic skill level and experience with computers and associated software (Microsoft, Google, etc.).
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

The job functions encompass a varied combination of physical functions, including, but not limited to the following:

• Regular standing, walking, reaching outward, occasional reaching about the shoulder level and frequent squatting, kneeling, and bending.
• Finger/hand dexterity to maneuver on computer keyboard, office machinery and other tools.
• Ability to lift or carry up to 50 pounds.
• Ability to push/pull up to 50 pounds.

Rivers Casino Pittsburgh