River Oaks Country Club

Reporting to the Director of Catering and Events, the Catering & Events Manager is a key member of the critical Catering team of 6 who are collectively responsible for managing all of our Club events to the highest attainable standard.

While coordinating numerous events simultaneously, this role is the liaison between the ROCC Members for all aspects of their events. Ensuring success by identifying event resources, coordinating pre-event details, effectively managing all on-site logistics and recommending the most appropriate food and beverage are critical success factors for this high profile, dynamic role.

Duties and Responsibilities

• Preserve the River Oaks Country Club Member experience without hindering the event experience for hosting Member and guests
• Conceptualize, budget, contract, plan, and coordinate all aspects of the events falling under your purview, including Member events such as wine program, tennis, golf, and aquatics areas of the club, as well as holidays, socials, corporate, nonprofits and weddings.
• Clear room diagrams and detailed event orders noting all food and beverage requirements, timeline, set up, and decor details.
• Assist members with hiring and coordinating outside vendors for event elements such as entertainment, linens, florals and audio visual.
• Build and maintain positive relationships with Members, event hosts, internal partners, and vendors.
• Addresses Member and Guest inquiries, questions, concerns, complaints. Partner with vendors during planning and execution.
• Undertake site visits with events host and vendors as required.
• Manage financial requirements for an event including budgeting, deposits, final payments and processing vendor invoices.
• Make informed and experienced decisions that exceed Member and guest expectations while always considering the best interest of the ROCC
• Provide onsite support for set-up/teardown, event flow, registration while acting as liaison between the ROCC Members, guests and internal support staff.
• Effectively manage time between long-term and short-term planning requirements.
• Ensure internal and external partners are set-up for success by including historical event details, dietary restrictions, anticipating the needs of the Member/guest and utilizing applicable industry trends.
• Participates in all ancillary functions and organizations which enhance job performance, maintain industry knowledge, current trends as well as personal professional development.

Qualifications

• Three to five years’ experience in a hospitality/catering and event environment responsible for planning and executing sophisticated events
• Previous experience at a private club in the Catering/Events team
• Bachelor’s degree preferably with an emphasis in Hospitality and/ or Event Management
• Experience and interest in managing wedding events
• Knowledge of the logistics involved in planning and executing complex events.
• Proven track record of spearheading new projects or assigned responsibilities on time and within budget with minimal supervision.
• Strong, analytical and problem solving skills
• Demonstrated ability to communicate effectively, including proficiency in clear, concise and compelling written and verbal communication skills, as well as listening and proof reading
• Excellent administrative, telephone, organizational and interpersonal skills, strong working knowledge of computer software such as Microsoft Office, Adobe Acrobat and internet capabilities
• Able to flex work schedule each week to include evenings, weekends and holidays as per the event calendar
• Experience with Delphi and Social Tables a plus

Personal Characteristics

• Adapts easily to fast paced, ever-changing situations, member expectations and short term event announcements
• Builds rapport well and maintains positive win-win relationships with internal partners, external vendors, Members and guests
• Attains a high level of professional presentation including attire, attitude, judgement, attention to detail and discretion.
• Able to confidently work with a diverse group of people and interface with all levels of management.
• Seen as honest, possessing integrity, strong sense of ethics and act as a team player
• Possesses an eye for detail and willingness to roll up sleeves and pitch in
• Resourceful, efficient with sense of urgency, quick learner and dependable
• An advocate for superior member/customer service
• Able to effectively manage time between long-term and short-term planning requirements

The Club and Our Benefits: We offer excellent benefits for full-time positions including: Medical, Dental, Vision; 401(k) Matching & Safe Harbor Contributions; Group/Voluntary Life Insurance; Paid Time Off; Short and Long Term Disability; Annual Christmas Bonus*; Employee Meals*; Complimentary Parking*; Employee Scholarship Program*. (*benefits available to all current employees)

Founded in 1923, River Oaks Country Club is considered among the nation’s premier private clubs and is ranked number 56 of the Top 100 Golf and Country Clubs globally by Platinum Clubs of the World. Situated on 183 acres, the Club has a long-standing reputation of providing members, their families and guests with an exceptional club experience and unparalleled service.

River Oaks Country Club is an Equal Opportunity Employer: River Oaks Country Club grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state or local law.

Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilitiesthat are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Adapts easily to fast paced, ever-changing situations, member expectations and short term event announcements

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

River Oaks Country Club

The Youth and Family Programs Senior Manager at River Oaks Country Club will play a demonstrative role in developing and maintaining a year-round calendar of programs and activities for youth and families at a platinum country club situated in the heart of Houston and prestigious River Oaks neighborhood. Reporting to the Director of Youth & Family Programs, this role is instrumental in providing Members and their families with exciting events, fun programs, seasonal camps and extra-curricular activities to keep them engaged and having fun at their club.

This role will suit someone who has worked in youth and family activities for several years and has substantial experience interfacing with multiple age groups across a wide range of activities. River Oaks is recently completed a $28 million East End Improvement Project that includes four new pools, new poolside dining, a youth activities center, new playground, and sports court. This role will be in charge of continuing to maintain our existing programming, while developing new programs for youth and families from the ground up. The most suited applicant is already aware that this is a role with flexible hours throughout the year, with summer being the busiest season.

This is a salaried role, commensurate on experience.

Duties and Responsibilities

• Hires, coordinates, supervises and evaluates all staff in the Youth and Family Programs Department
• Develops weekly schedules for staff and completes payroll duties
• Plans, develops, promotes and directs year-round programming, special events, seasonal camps, and extra-curricular activities
• Interfaces regularly with Members and their families, develops strong relationships, promotes the culture of the Club, and delivers exceptional service
• Oversees member and guest registration and billing for all camps, events, and programs
• Plays a key role in the curriculum and entertainment planning for large Club events such as Children’s Easter, Halloween, Christmas Events
• Assists in preparing reports and annual budgets related to Youth programming, including cost analysis, profit and loss analysis of Youth programs, as well as equipment and facility needs
• Evaluates existing programs to identify where new programs are needed Assists in developing an annual operating and labor budget to be approved by the GM/COO; works in conjunction with the Director to assure budgeted goals are attained
• Serves as a member of the River Oaks Country Club Emergency Response Team for the Club’s Safety Program
• Maintains appropriate camp and youth program licensing through the Texas Department of Health and Safety
• Provides appropriate child safety and sensitivity training for all Youth and Family Programs Attendants

Qualifications

• An expert: at least 5 years of progressive experience in a youth focused role. Of particular interest are applicants with experience at youth recreation centers, private member clubs, schools, and children’s camps of scale
• An innovator: can demonstrate a track record of creating new, exciting programs and events that keeps the membership engaged
• A leader: has a strong track record of managing teams of size
• An educator: Preferably possesses a bachelor’s degree or more in this field. Has at least 3 years management experience.
• A trainer: Facilitates exceptional service and a safe, wholesome environment through regular and required training of their team.
• A realist: able to decipher the needs of the Membership and their families, working to develop and maintain a consistent program of offerings that meets expectations.

Personal Characteristics

• Genuinely cares about people and is available and ready to help
• Is easy to approach; enjoys interacting with our members and guests
• Able to effectively communicate in a professional and friendly manner
• Ability to be flexible when taking on tasks, prioritizing as necessary, and in handling situations
• Dedicated to meeting the expectations and requirements of the membership
• Safety minded, high quality service standards, diplomatic and calm

The Club and Our Benefits: We offer excellent benefits for full-time positions including: Medical, Dental, Vision; 401(k) Matching & Safe Harbor Contributions; Group/Voluntary Life Insurance; Paid Time Off; Short and Long Term Disability; Annual Christmas Bonus*; Employee Meals*; Complimentary Parking*; Employee Scholarship Program*. (*benefits available to all current employees)

Founded in 1923, River Oaks Country Club is considered among the nation’s premier private clubs and is ranked number 56 of the Top 100 Golf and Country Clubs globally by Platinum Clubs of the World. Situated on 183 acres, the Club has a long-standing reputation of providing members, their families and guests with an exceptional club experience and unparalleled service.

River Oaks Country Club is an Equal Opportunity Employer: River Oaks Country Club grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state or local law.

Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

River Oaks Country Club