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As a Geek Squad Home Theater Technician (Agent), you’ll travel to clients’ homes to assist with the delivery, installation, repair and haul away of home theater technology. You’ll help provide our clients with service that exceeds their expectations by handling appointments with care, asking the right questions and providing prompt follow-up when needed. You’ll also provide support to ongoing projects, manage inventory and responsible for maintaining a company vehicle in partnership with other Agents.
What you’ll do
Complete in-home services, including delivery, installation and networking, with a primary focus on home theater technology
Maintain phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations
Manage inventory and company vehicle.
Provide feedback and training to store teams and assist with in-store repairs
Basic qualifications
Experience actively using and learning about home theater product
6 months of experience delivering, installing and/or repairing consumer electronic products
1 year of experience in a customer service or in-home experience environment
1 year of experience in an electronics industry
Ability to work a flexible schedule, including holidays, nights and weekends
Maintain a clean driving record and hold state and local licensing as required
Ability to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with help
Must be at least 21 years old
What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy
As an Advanced Home Theater Technician with Geek Squad, you’ll lend your talents to a wide range of complex projects, from diagnosing and repairing home theater devices to wiring an entire home entertainment system. You’ll travel to the clients’ homes and provide a seamless experience by providing complete solutions for their needs. Your projects will include delivery, repair, networking, installation, providing technical advice, recommending products and setting future service appointments. Internally, we refer to this role as a Home Theater Double Agent.
What you’ll do
Deliver, troubleshoot, install and repair complex devices in clients’ home.
Maintain phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting their products
Provide timely updates to clients and the rest of your team
Basic qualifications
1 year of home theater installation and repair or related experience
Appropriate certifications and licenses according to state law
Must be at least 21 years old
Must have a current, valid driver’s license and clean driving record (employees who work exclusively in Manhattan, New York, area are exempt from this requirement)
Ability to lift or maneuver 75 pounds with or without reasonable accommodation and up to 150 pounds with help
What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially during key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy
The Geek Squad Home Theater Agent, travels via a company owned vehicle (Geekmobile) from the precinct to our client’s home and assist with the delivery, installation, repair, and haul away of home theater technology products and equipment. They provide our clients service that exceeds expectations by handling appointments with care, asking the right questions to enhance the client experience, and providing prompt follow up of recommendations as well as solutions. Geek Squad Home Theater experts, are responsible for completing fulfillment of intermediately complete work, while managing inventory and vehicle maintenance for our Geekmobiles in partnership with other Agents.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
Performs a variety of fulfillment duties for clients in their homes including delivery, installation and networking with a primary focus on Home Theater technology.
Phone and in-person contacts with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices.
Provides timely updates to the client and store precincts.
Manages inventory and Geekmobile maintenance.
Provides feedback and training to store teams and assists in store stock repairs.
Supports Geek Squad efforts to protect the world, one device at a time.
Basic Qualifications
1 year of customer service experience
6 months experience in one or more of the following: sales, delivery, installation, repair OR military equivalent
Current, valid driver’s license
Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
Ability to consistently lift/carry/maneuver products weighing 75lbs+ individually, or 150lbs+ as a team (support tools such as a harness, dolly, and/or lift may be provided as applicable for the type of work being performed)
Must be at least 21 years of age
Acquire and maintain any state or local licensing, as required, within 90 days of hire
Preferred Qualification
Previous experince in an in-home experience environment
Previous experience actively using and learning about technology products
Best Buy